
The Bugzilla Guide - 2.16.8 Release

Matthew P. Barnson

The Bugzilla Team

   2005-01-14

   This is the documentation for Bugzilla, the mozilla.org bug-tracking
   system. Bugzilla is an enterprise-class piece of software that powers
   issue-tracking for hundreds of organizations around the world,
   tracking millions of bugs.

   This documentation is maintained in DocBook 4.1.2 XML format. Changes
   are best submitted as plain text or XML diffs, attached to a bug filed
   in mozilla.org's Bugzilla.

   The most current version of this document can always be found on the
   Bugzilla Documentation Page.
     _________________________________________________________________

   Table of Contents
   1. About This Guide

        1.1. Copyright Information
        1.2. Disclaimer
        1.3. New Versions
        1.4. Credits
        1.5. Document Conventions

   2. Introduction

        2.1. What is Bugzilla?
        2.2. Why Should We Use Bugzilla?

   3. Using Bugzilla

        3.1. How do I use Bugzilla?
        3.2. Hints and Tips
        3.3. User Preferences

   4. Installation

        4.1. Step-by-step Install
        4.2. Optional Additional Configuration
        4.3. Win32 Installation Notes
        4.4. Mac OS X Installation Notes
        4.5. UNIX (non-root) Installation Notes
        4.6. Troubleshooting

   5. Administering Bugzilla

        5.1. Bugzilla Configuration
        5.2. User Administration
        5.3. Product, Component, Milestone, and Version Administration
        5.4. Voting
        5.5. Groups and Group Security
        5.6. Bugzilla Security
        5.7. Template Customisation
        5.8. Upgrading to New Releases
        5.9. Integrating Bugzilla with Third-Party Tools

   A. The Bugzilla FAQ
   B. The Bugzilla Database

        B.1. Database Schema Chart
        B.2. MySQL Bugzilla Database Introduction

   C. Useful Patches and Utilities for Bugzilla

        C.1. Apache mod_rewrite magic
        C.2. Command-line Bugzilla Queries

   D. Bugzilla Variants and Competitors

        D.1. Red Hat Bugzilla
        D.2. Loki Bugzilla (Fenris)
        D.3. Issuezilla
        D.4. Scarab
        D.5. Perforce SCM
        D.6. SourceForge

   E. GNU Free Documentation License

        0. PREAMBLE
        1. APPLICABILITY AND DEFINITIONS
        2. VERBATIM COPYING
        3. COPYING IN QUANTITY
        4. MODIFICATIONS
        5. COMBINING DOCUMENTS
        6. COLLECTIONS OF DOCUMENTS
        7. AGGREGATION WITH INDEPENDENT WORKS
        8. TRANSLATION
        9. TERMINATION
        10. FUTURE REVISIONS OF THIS LICENSE
        How to use this License for your documents

   Glossary

   List of Figures
   3-1. Lifecycle of a Bugzilla Bug
   4-1. Other File::Temp error messages
   4-2. Patch for File::Temp in Perl 5.6.0

   List of Examples
   4-1. Installing ActivePerl ppd Modules on Microsoft Windows
   4-2. Installing OpenInteract ppd Modules manually on Microsoft Windows
   4-3. Removing encrypt() for Windows NT Bugzilla version 2.12 or
          earlier

   5-1. Upgrading using CVS
   5-2. Upgrading using the tarball
   5-3. Upgrading using patches
     _________________________________________________________________

Chapter 1. About This Guide

1.1. Copyright Information



   Permission is granted to copy, distribute and/or modify this document
   under the terms of the GNU Free Documentation License, Version 1.1 or
   any later version published by the Free Software Foundation; with no
   Invariant Sections, no Front-Cover Texts, and with no Back-Cover
   Texts. A copy of the license is included in Appendix E.

   --Copyright (c) 2000-2005 Matthew P. Barnson and The Bugzilla Team

   If you have any questions regarding this document, its copyright, or
   publishing this document in non-electronic form, please contact The
   Bugzilla Team.
     _________________________________________________________________

1.2. Disclaimer

   No liability for the contents of this document can be accepted. Use
   the concepts, examples, and other content at your own risk. This
   document may contain errors and inaccuracies that may damage your
   system, cause your partner to leave you, your boss to fire you, your
   cats to pee on your furniture and clothing, and global thermonuclear
   war. Proceed with caution.

   All copyrights are held by their respective owners, unless
   specifically noted otherwise. Use of a term in this document should
   not be regarded as affecting the validity of any trademark or service
   mark.

   Naming of particular products or brands should not be seen as
   endorsements, with the exception of the term "GNU/Linux". We
   wholeheartedly endorse the use of GNU/Linux in every situation where
   it is appropriate. It is an extremely versatile, stable, and robust
   operating system that offers an ideal operating environment for
   Bugzilla.

   You are strongly recommended to make a backup of your system before
   installing Bugzilla and at regular intervals thereafter. If you
   implement any suggestion in this Guide, implement this one!

   Although the Bugzilla development team has taken great care to ensure
   that all easily-exploitable bugs or options are documented or fixed in
   the code, security holes surely exist. Great care should be taken both
   in the installation and usage of this software. Carefully consider the
   implications of installing other network services with Bugzilla. The
   Bugzilla development team members, Netscape Communications, America
   Online Inc., and any affiliated developers or sponsors assume no
   liability for your use of this product. You have the source code to
   this product, and are responsible for auditing it yourself to ensure
   your security needs are met.
     _________________________________________________________________

1.3. New Versions

   This is the 2.16.8 version of The Bugzilla Guide. It is so named to
   match the version of Bugzilla it is disributed with. If you are
   reading this from any source other than those below, please check one
   of these mirrors to make sure you are reading an up-to-date version of
   the Guide.

   The newest version of this guide can always be found at bugzilla.org;
   including documentation for past releases and the current development
   version.

   The documentation for the most recent stable release of Bugzilla can
   also be found at The Linux Documentation Project.

   The latest version of this document can always be checked out via CVS.
   Please follow the instructions available at the Mozilla CVS page, and
   check out the mozilla/webtools/bugzilla/docs/ subtree.

   The Bugzilla Guide is currently only available in English. If you
   would like to volunteer to translate it, please contact Dave Miller.
     _________________________________________________________________

1.4. Credits

   The people listed below have made enormous contributions to the
   creation of this Guide, through their writing, dedicated hacking
   efforts, numerous e-mail and IRC support sessions, and overall
   excellent contribution to the Bugzilla community:

   Matthew P. Barnson <mbarnson@sisna.com>
          for the Herculaean task of pulling together the Bugzilla Guide
          and shepherding it to 2.14.

   Terry Weissman <terry@mozilla.org>
          for initially writing Bugzilla and creating the README upon
          which the UNIX installation documentation is largely based.

   Tara Hernandez <tara@tequilarists.org>
          for keeping Bugzilla development going strong after Terry left
          mozilla.org and for running landfill.

   Dave Lawrence <dkl@redhat.com>
          for providing insight into the key differences between Red
          Hat's customized Bugzilla, and being largely responsible for
          Section D.1.

   Dawn Endico <endico@mozilla.org>
          for being a hacker extraordinaire and putting up with Matthew's
          incessant questions and arguments on irc.mozilla.org in
          #mozwebtools

   Jacob Steenhagen <jake@bugzilla.org>
          for taking over documentation during the 2.17 development
          period and backporting relevent docs changes to this 2.16
          branch.

   Dave Miller <justdave@bugzilla.org>
          for taking over as project lead when Tara stepped down and
          continually pusing to have relevant changes pushed back to this
          2.16 branch of the documentation.

   Last but not least, all the members of the
   news://news.mozilla.org/netscape/public/mozilla/webtools newsgroup.
   Without your discussions, insight, suggestions, and patches, this
   could never have happened.

   Thanks also go to the following people for significant contributions
   to this documentation (in alphabetical order): Vlad Dascalu, Andrew
   Pearson, Ben FrantzDale, Eric Hanson, Gervase Markham, Joe Robins,
   Kevin Brannen, Ron Teitelbaum, Shane Travis, Spencer Smith, Zach
   Liption .
     _________________________________________________________________

1.5. Document Conventions

   This document uses the following conventions:

   Descriptions Appearance
   Use caution

   Caution

   Don't run with scissors!
   Hint

   Tip

   Would you like a breath mint?
   Notes

   Note

   Dear John...
   Warnings

   Warning

   Read this or the cat gets it.
   File Names filename
   Directory Names directory
   Commands to be typed command
   Applications Names application
   Prompt of users command under bash shell bash$
   Prompt of root users command under bash shell bash#
   Prompt of user command under tcsh shell tcsh$
   Environment Variables VARIABLE
   Emphasized word word
   Term found in the glossary Bugzilla
   Code Example
<para>
Beginning and end of paragraph
</para>
     _________________________________________________________________

Chapter 2. Introduction

2.1. What is Bugzilla?

   Bugzilla is a bug- or issue-tracking system. Bug-tracking systems
   allow individual or groups of developers effectively to keep track of
   outstanding problems with their product. Bugzilla was originally
   written by Terry Weissman in a programming language called TCL, to
   replace a rudimentary bug-tracking database used internally by
   Netscape Communications. Terry later ported Bugzilla to Perl from TCL,
   and in Perl it remains to this day. Most commercial defect-tracking
   software vendors at the time charged enormous licensing fees, and
   Bugzilla quickly became a favorite of the open-source crowd (with its
   genesis in the open-source browser project, Mozilla). It is now the
   de-facto standard defect-tracking system against which all others are
   measured.

   Bugzilla boasts many advanced features. These include:

     * Powerful searching
     * User-configurable email notifications of bug changes
     * Full change history
     * Inter-bug dependency tracking and graphing
     * Excellent attachment management
     * Integrated, product-based, granular security schema
     * Fully security-audited, and runs under Perl's taint mode
     * A robust, stable RDBMS back-end
     * Web, XML, email and console interfaces
     * Completely customisable and/or localisable web user interface
     * Extensive configurability
     * Smooth upgrade pathway between versions
     _________________________________________________________________

2.2. Why Should We Use Bugzilla?

   For many years, defect-tracking software has remained principally the
   domain of large software development houses. Even then, most shops
   never bothered with bug-tracking software, and instead simply relied
   on shared lists and email to monitor the status of defects. This
   procedure is error-prone and tends to cause those bugs judged least
   significant by developers to be dropped or ignored.

   These days, many companies are finding that integrated defect-tracking
   systems reduce downtime, increase productivity, and raise customer
   satisfaction with their systems. Along with full disclosure, an open
   bug-tracker allows manufacturers to keep in touch with their clients
   and resellers, to communicate about problems effectively throughout
   the data management chain. Many corporations have also discovered that
   defect-tracking helps reduce costs by providing IT support
   accountability, telephone support knowledge bases, and a common,
   well-understood system for accounting for unusual system or software
   issues.

   But why should you use Bugzilla?

   Bugzilla is very adaptable to various situations. Known uses currently
   include IT support queues, Systems Administration deployment
   management, chip design and development problem tracking (both
   pre-and-post fabrication), and software and hardware bug tracking for
   luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
   Combined with systems such as CVS, Bonsai, or Perforce SCM, Bugzilla
   provides a powerful, easy-to-use solution to configuration management
   and replication problems.

   Bugzilla can dramatically increase the productivity and accountability
   of individual employees by providing a documented workflow and
   positive feedback for good performance. How many times do you wake up
   in the morning, remembering that you were supposed to do something
   today, but you just can't quite remember? Put it in Bugzilla, and you
   have a record of it from which you can extrapolate milestones, predict
   product versions for integration, and follow the discussion trail that
   led to critical decisions.

   Ultimately, Bugzilla puts the power in your hands to improve your
   value to your employer or business while providing a usable framework
   for your natural attention to detail and knowledge store to flourish.
     _________________________________________________________________

Chapter 3. Using Bugzilla

3.1. How do I use Bugzilla?

   This section contains information for end-users of Bugzilla. There is
   a Bugzilla test installation, called Landfill, which you are welcome
   to play with (if it's up). However, not all of the Bugzilla
   installations there will necessarily have all Bugzilla features
   enabled, and different installations run different versions, so some
   things may not quite work as this document describes.
     _________________________________________________________________

3.1.1. Create a Bugzilla Account

   If you want to use Bugzilla, first you need to create an account.
   Consult with the administrator responsible for your installation of
   Bugzilla for the URL you should use to access it. If you're
   test-driving Bugzilla, use this URL:
   http://landfill.bugzilla.org/bugzilla-2.16.8/

    1. Click the "Open a new Bugzilla account" link, enter your email
       address and, optionally, your name in the spaces provided, then
       click "Create Account" .
    2. Within moments, you should receive an email to the address you
       provided above, which contains your login name (generally the same
       as the email address), and a password you can use to access your
       account. This password is randomly generated, and can be changed
       to something more memorable.
    3. Click the "Log In" link in the yellow area at the bottom of the
       page in your browser, enter your email address and password into
       the spaces provided, and click "Login".

   You are now logged in. Bugzilla uses cookies for authentication so,
   unless your IP address changes, you should not have to log in again.
     _________________________________________________________________

3.1.2. Anatomy of a Bug

   The core of Bugzilla is the screen which displays a particular bug.
   It's a good place to explain some Bugzilla concepts. Bug 1 on Landfill
   is a good example. Note that the labels for most fields are
   hyperlinks; clicking them will take you to context-sensitive help on
   that particular field. Fields marked * may not be present on every
   installation of Bugzilla.

    1. Product and Component: Bugs are divided up by Product and
       Component, with a Product having one or more Components in it. For
       example, bugzilla.mozilla.org's "Bugzilla" Product is composed of
       several Components:

       Administration: Administration of a Bugzilla installation.
   Bugzilla-General: Anything that doesn't fit in the other components,
   or spans multiple components.
       Creating/Changing Bugs: Creating, changing, and viewing bugs.
   Documentation: The Bugzilla documentation, including The Bugzilla
   Guide.
       Email: Anything to do with email sent by Bugzilla.
       Installation: The installation process of Bugzilla.
   Query/Buglist: Anything to do with searching for bugs and viewing the
   buglists.
       Reporting/Charting: Getting reports from Bugzilla.
   User Accounts: Anything about managing a user account from the user's
   perspective. Saved queries, creating accounts, changing passwords,
   logging in, etc.
   User Interface: General issues having to do with the user interface
   cosmetics (not functionality) including cosmetic issues, HTML
   templates, etc.
    2. Status and Resolution: These define exactly what state the bug is
       in - from not even being confirmed as a bug, through to being
       fixed and the fix confirmed by Quality Assurance. The different
       possible values for Status and Resolution on your installation
       should be documented in the context-sensitive help for those
       items.
    3. Assigned To: The person responsible for fixing the bug.
    4. *URL: A URL associated with the bug, if any.
    5. Summary: A one-sentence summary of the problem.
    6. *Status Whiteboard: (a.k.a. Whiteboard) A free-form text area for
       adding short notes and tags to a bug.
    7. *Keywords: The administrator can define keywords which you can use
       to tag and categorise bugs - e.g. The Mozilla Project has keywords
       like crash and regression.
    8. Platform and OS: These indicate the computing environment where
       the bug was found.
    9. Version: The "Version" field is usually used for versions of a
       product which have been released, and is set to indicate which
       versions of a Component have the particular problem the bug report
       is about.
   10. Priority: The bug assignee uses this field to prioritise his or
       her bugs. It's a good idea not to change this on other people's
       bugs.
   11. Severity: This indicates how severe the problem is - from blocker
       ("application unusable") to trivial ("minor cosmetic issue"). You
       can also use this field to indicate whether a bug is an
       enhancement request.
   12. *Target: (a.k.a. Target Milestone) A future version by which the
       bug is to be fixed. e.g. The Bugzilla Project's milestones for
       future Bugzilla versions are 2.18, 2.20, 3.0, etc. Milestones are
       not restricted to numbers, thought - you can use any text strings,
       such as dates.
   13. Reporter: The person who filed the bug.
   14. CC list: A list of people who get mail when the bug changes.
   15. Attachments: You can attach files (e.g. testcases or patches) to
       bugs. If there are any attachments, they are listed in this
       section.
   16. *Dependencies: If this bug cannot be fixed unless other bugs are
       fixed (depends on), or this bug stops other bugs being fixed
       (blocks), their numbers are recorded here.
   17. *Votes: Whether this bug has any votes.
   18. Additional Comments: You can add your two cents to the bug
       discussion here, if you have something worthwhile to say.
     _________________________________________________________________

3.1.3. Life Cycle of a Bug

   The life cycle, also known as work flow, of a bug is currently
   hardcoded into Bugzilla. Figure 3-1 contains a graphical repsentation
   of this life cycle. If you wish customize this image for your site,
   the diagram file is available in Dia's native XML format.

   Figure 3-1. Lifecycle of a Bugzilla Bug

   [bzLifecycle.png]
     _________________________________________________________________

3.1.4. Searching for Bugs

   The Bugzilla Search page is is the interface where you can find any
   bug report, comment, or patch currently in the Bugzilla system. You
   can play with it here:
   http://landfill.bugzilla.org/bugzilla-2.16.8/query.cgi .

   The Search page has controls for selecting different possible values
   for all of the fields in a bug, as described above. Once you've
   defined a search, you can either run it, or save it as a Remembered
   Query, which can optionally appear in the footer of your pages.

   Highly advanced querying is done using Boolean Charts, which have
   their own context-sensitive help .
     _________________________________________________________________

3.1.5. Bug Lists

   If you run a search, a list of matching bugs will be returned. The
   default search is to return all open bugs on the system - don't try
   running this search on a Bugzilla installation with a lot of bugs!

   The format of the list is configurable. For example, it can be sorted
   by clicking the column headings. Other useful features can be accessed
   using the links at the bottom of the list:

   Long Format: this gives you a large page with a non-editable summary
   of the fields of each bug.
   Change Columns: change the bug attributes which appear in the list.
   Change several bugs at once: If your account is sufficiently
   empowered, you can make the same change to all the bugs in the list -
   for example, changing their owner.
   Send mail to bug owners: Sends mail to the owners of all bugs on the
   list.
   Edit this query: If you didn't get exactly the results you were
   looking for, you can return to the Query page through this link and
   make small revisions to the query you just made so you get more
   accurate results.
     _________________________________________________________________

3.1.6. Filing Bugs

   Years of bug writing experience has been distilled for your reading
   pleasure into the Bug Writing Guidelines. While some of the advice is
   Mozilla-specific, the basic principles of reporting Reproducible,
   Specific bugs, isolating the Product you are using, the Version of the
   Product, the Component which failed, the Hardware Platform, and
   Operating System you were using at the time of the failure go a long
   way toward ensuring accurate, responsible fixes for the bug that bit
   you.

   The procedure for filing a test bug is as follows:

    1. Go to Landfill in your browser and click Enter a new bug report.
    2. Select a product - any one will do.
    3. Fill in the fields. Bugzilla should have made reasonable guesses,
       based upon your browser, for the "Platform" and "OS" drop-down
       boxes. If they are wrong, change them.
    4. Select "Commit" and send in your bug report.
     _________________________________________________________________

3.2. Hints and Tips

   This section distills some Bugzilla tips and best practices that have
   been developed.
     _________________________________________________________________

3.2.1. Autolinkification

   Bugzilla comments are plain text - so posting HTML will result in
   literal HTML tags rather than being interpreted by a browser. However,
   Bugzilla will automatically make hyperlinks out of certain sorts of
   text in comments. For example, the text http://www.bugzilla.org will
   be turned into http://www.bugzilla.org. Other strings which get
   linkified in the obvious manner are:

   bug 12345
   bug 23456, comment 53
   attachment 4321
   mailto:george@example.com
   george@example.com
   ftp://ftp.mozilla.org
   Most other sorts of URL

   A corollary here is that if you type a bug number in a comment, you
   should put the word "bug" before it, so it gets autolinkified for the
   convenience of others.
     _________________________________________________________________

3.2.2. Quicksearch

   Quicksearch is a single-text-box query tool which uses metacharacters
   to indicate what is to be searched. For example, typing "foo|bar" into
   Quicksearch would search for "foo" or "bar" in the summary and status
   whiteboard of a bug; adding ":BazProduct" would search only in that
   product.

   You'll find the Quicksearch box on Bugzilla's front page, along with a
   Help link which details how to use it.
     _________________________________________________________________

3.2.3. Comments

   If you are changing the fields on a bug, only comment if either you
   have something pertinent to say, or Bugzilla requires it. Otherwise,
   you may spam people unnecessarily with bug mail. To take an example: a
   user can set up their account to filter out messages where someone
   just adds themselves to the CC field of a bug (which happens a lot.)
   If you come along, add yourself to the CC field, and add a comment
   saying "Adding self to CC", then that person gets a pointless piece of
   mail they would otherwise have avoided.

   Don't use sigs in comments. Signing your name ("Bill") is acceptable,
   particularly if you do it out of habit, but full mail/news-style four
   line ASCII art creations are not.
     _________________________________________________________________

3.2.4. Attachments

   Use attachments, rather than comments, for large chunks of ASCII data,
   such as trace, debugging output files, or log files. That way, it
   doesn't bloat the bug for everyone who wants to read it, and cause
   people to receive fat, useless mails.

   Trim screenshots. There's no need to show the whole screen if you are
   pointing out a single-pixel problem.

   Don't attach simple test cases (e.g. one HTML file, one CSS file and
   an image) as a ZIP file. Instead, upload them in reverse order and
   edit the referring file so that they point to the attached files. This
   way, the test case works immediately out of the bug.
     _________________________________________________________________

3.2.5. Filing Bugs

   Try to make sure that everything said in the summary is also said in
   the first comment. Summaries are often updated and this will ensure
   your original information is easily accessible.

   You do not need to put "any" or similar strings in the URL field. If
   there is no specific URL associated with the bug, leave this field
   blank.

   If you feel a bug you filed was incorrectly marked as a DUPLICATE of
   another, please question it in your bug, not the bug it was duped to.
   Feel free to CC the person who duped it if they are not already CCed.
     _________________________________________________________________

3.3. User Preferences

   Once you have logged in, you can customise various aspects of Bugzilla
   via the "Edit prefs" link in the page footer. The preferences are
   split into four tabs:
     _________________________________________________________________

3.3.1. Account Settings

   On this tab, you can change your basic account information, including
   your password, email address and real name. For security reasons, in
   order to change anything on this page you must type your current
   password into the "Password" field at the top of the page. If you
   attempt to change your email address, a confirmation email is sent to
   both the old and new addresses, with a link to use to confirm the
   change. This helps to prevent account hijacking.
     _________________________________________________________________

3.3.2. Email Settings

   This tab controls the amount of email Bugzilla sends you.

   The first item on this page is marked "Users to watch". When you enter
   one or more comma-delineated user accounts (usually email addresses)
   into the text entry box, you will receive a copy of all the bugmail
   those users are sent (security settings permitting). This powerful
   functionality enables seamless transitions as developers change
   projects or users go on holiday.

   Note

   The ability to watch other users may not be available in all Bugzilla
   installations. If you don't see this feature, and feel that you need
   it, speak to your administrator.

   The "Field/recipient specific options" table allows you to determine
   how much mail Bugzilla sends you. The rows of the table define events
   that can happen to a bug -- things like attachments being added, new
   comments being made, the priority changing, etc. The columns in the
   table define your relationship with the bug:

     * Reporter - Where you are the person who initially reported the
       bug. Your name/account appears in the "Reporter:" field.
     * Assignee - Where you are the person who has been designated as the
       one responsible for the bug. Your name/account appears in the
       "Assigned To:" field of the bug.
     * QA Contact - You are one of the designated QA Contacts for the
       bug. Your account appears in the "QA Contact:" text-box of the
       bug.
     * CC - You are on the list CC List for the bug. Your account appears
       in the "CC:" text box of the bug.
     * Voter - You have placed one or more votes for the bug. Your
       account appears only if someone clicks on the "Show votes for this
       bug" link on the bug.

   Note

   Some columns may not be visible for your installation, depending on
   your site's configuration.

   To fine-tune your bugmail, decide the events for which you want to
   receive bugmail; then decide if you want to receive it all the time
   (enable the checkbox for every column), or only when you have a
   certain relationship with a bug (enable the checkbox only for those
   columns). For example: if you didn't want to receive mail when someone
   added themselves to the CC list, you could uncheck all the boxes in
   the "CC Field Changes" line. As another example, if you never wanted
   to receive email on bugs you reported unless the bug was resolved, you
   would un-check all boxes in the "Reporter" column except for the one
   on the "The bug is resolved or verified" row.

   If you want to receive the maximum amount of email possible, check
   every box in every column. if you don't want to receive any email from
   Bugzilla at all, ensure that every box in this table is un-checked.

   Note

   Your Bugzilla administrator can stop a user from receiving bugmail by
   adding the user's name to the data/nomail file. This is a drastic step
   best taken only for disabled accounts, as it overrides the the user's
   individual mail preferences.

   Note

   Bugzilla adds the "X-Bugzilla-Reason" header to all bugmail it sends,
   describing the recipient's relationship (AssignedTo, Reporter,
   QAContact, CC, or Voter) to the bug. This header can be used to do
   further client-side filtering.

   By default, Bugzilla sends out email regardless of who made the
   change... even if you were the one responsible for generating the
   email in the first place. If you don't care to receive bugmail from
   your own changes, check the box marked "Only email me reports of
   changes made by other people".
     _________________________________________________________________

3.3.3. Page Footer

   On the Search page, you can store queries in Bugzilla, so if you
   regularly run a particular query it is just a drop-down menu away.
   Once you have a stored query, you can come here to request that it
   also be displayed in your page footer.
     _________________________________________________________________

3.3.4. Permissions

   This is a purely informative page which outlines your current
   permissions on this installation of Bugzilla - what product groups you
   are in, and whether you can edit bugs or perform various
   administration functions.
     _________________________________________________________________

Chapter 4. Installation

4.1. Step-by-step Install

4.1.1. Introduction

   Bugzilla has been successfully installed under Solaris, Linux, and
   Win32. Win32 is not yet officially supported, but many people have got
   it working fine. Please see the Win32 Installation Notes for further
   advice on getting Bugzilla to work on Microsoft Windows.
     _________________________________________________________________

4.1.2. Package List

   Note

   If you are running the very most recent version of Perl and MySQL
   (both the executables and development libraries) on your system, you
   can skip these manual installation steps for the Perl modules by using
   Bundle::Bugzilla; see Using Bundle::Bugzilla instead of manually
   installing Perl modules.

   The software packages necessary for the proper running of Bugzilla
   (with download links) are:

    1. MySQL database server (3.22.5 or greater)
    2. Perl (5.005 or greater, 5.6.1 is recommended if you wish to use
       Bundle::Bugzilla)
    3. Perl Modules (minimum version):
         a. Template (v2.07)
         b. AppConfig (v1.52)
         c. Text::Wrap (v2001.0131)
         d. File::Spec (v0.8.2)
         e. Data::Dumper (any)
         f. DBD::mysql (v1.2209)
         g. DBI (v1.13)
         h. Date::Parse (any)
         i. CGI::Carp (any)
       and, optionally:
         a. GD (v1.19) for bug charting
         b. Chart::Base (v0.99c) for bug charting
         c. XML::Parser (any) for the XML interface
         d. MIME::Parser (any) for the email interface
    4. The web server of your choice. Apache is highly recommended.
    5. At least version 8.7 of Sendmail, or any Sendmail-compatible MTA
       congruent with this version or higher.

       Note

   Windows users will have to see the Win32 Installation Notes for one
   alternative to Sendmail for Windows.

   Warning

   It is a good idea, while installing Bugzilla, to ensure that there is
   some kind of firewall between you and the rest of the Internet,
   because your machine may be insecure for periods during the install.
   Many installation steps require an active Internet connection to
   complete, but you must take care to ensure that at no point is your
   machine vulnerable to an attack.

   Note

   Linux-Mandrake 8.0 includes every required and optional library for
   Bugzilla. The easiest way to install them is by using the urpmi
   utility. If you follow these commands, you should have everything you
   need for Bugzilla, and checksetup.pl should not complain about any
   missing libraries. You may already have some of these installed.

   bash# urpmi perl-mysql
   bash# urpmi perl-chart
   bash# urpmi perl-gd
   bash# urpmi perl-MailTools (for Bugzilla email integration)
   bash# urpmi apache-modules
     _________________________________________________________________

4.1.3. MySQL

   Visit the MySQL homepage at www.mysql.com to grab and install the
   latest stable release of MySQL.

   Note

   Many of the binary versions of MySQL store their data files in /var.
   On some Unix systems, this is part of a smaller root partition, and
   may not have room for your bug database. You can set the data
   directory as an option to configure if you build MySQL from source
   yourself.

   If you install from something other than an RPM or Debian package, you
   will need to add mysqld to your init scripts so the server daemon will
   come back up whenever your machine reboots. Further discussion of UNIX
   init sequences are beyond the scope of this guide.

   By default, MySQL will only accept packets up to 64Kb in size. If you
   want to have attachments larger than this, you will need to modify
   your /etc/my.cnf as below.

   If you are using MySQL 4.0 or newer, enter:
  [mysqld]
  # Allow packets up to 1M
  max_allowed_packet=1M

   If you are using an older version of MySQL, enter:
  [mysqld]
  # Allow packets up to 1M
  set-variable = max_allowed_packet=1M

   There is also a parameter in Bugzilla called 'maxattachmentsize'
   (default = 1000 Kb) that controls the maximum allowable attachment
   size. Attachments larger than either the 'max_allowed_packet' or
   'maxattachmentsize' value will not be accepted by Bugzilla.

   If you plan on running Bugzilla and MySQL on the same machine,
   consider using the --skip-networking option in the init script. This
   enhances security by preventing network access to MySQL.
     _________________________________________________________________

4.1.4. Perl

   Any machine that doesn't have Perl on it is a sad machine indeed. Perl
   can be got in source form from perl.com for the rare *nix systems
   which don't have it. Although Bugzilla runs with all post-5.005
   versions of Perl, it's a good idea to be up to the very latest version
   if you can when running Bugzilla. As of this writing, that is Perl
   version 5.6.1.

   Tip

   You can skip the following Perl module installation steps by
   installing Bundle::Bugzilla from CPAN, which installs all required
   modules for you.

   bash# perl -MCPAN -e 'install "Bundle::Bugzilla"'

   Bundle::Bugzilla doesn't include GD, Chart::Base, or MIME::Parser,
   which are not essential to a basic Bugzilla install. If installing
   this bundle fails, you should install each module individually to
   isolate the problem.
     _________________________________________________________________

4.1.5. Perl Modules

   All Perl modules can be found on the Comprehensive Perl Archive
   Network (CPAN). The CPAN servers have a real tendency to bog down, so
   please use mirrors.

   Quality, general Perl module installation instructions can be found on
   the CPAN website, but the easy thing to do is to just use the CPAN
   shell which does all the hard work for you. To use the CPAN shell to
   install a module:

   bash# perl -MCPAN -e 'install "<modulename>"'

   To do it the hard way:

   Untar the module tarball -- it should create its own directory

   CD to the directory just created, and enter the following commands:

    1. bash# perl Makefile.PL
    2. bash# make
    3. bash# make test
    4. bash# make install

   Warning

   Many people complain that Perl modules will not install for them. Most
   times, the error messages complain that they are missing a file in
   "@INC". Virtually every time, this error is due to permissions being
   set too restrictively for you to compile Perl modules or not having
   the necessary Perl development libraries installed on your system.
   Consult your local UNIX systems administrator for help solving these
   permissions issues; if you are the local UNIX sysadmin, please consult
   the newsgroup/mailing list for further assistance or hire someone to
   help you out.
     _________________________________________________________________

4.1.5.1. DBI

   The DBI module is a generic Perl module used the MySQL-related
   modules. As long as your Perl installation was done correctly the DBI
   module should be a breeze. It's a mixed Perl/C module, but Perl's
   MakeMaker system simplifies the C compilation greatly.
     _________________________________________________________________

4.1.5.2. Data::Dumper

   The Data::Dumper module provides data structure persistence for Perl
   (similar to Java's serialization). It comes with later sub-releases of
   Perl 5.004, but a re-installation just to be sure it's available won't
   hurt anything.
     _________________________________________________________________

4.1.5.3. MySQL-related modules

   The Perl/MySQL interface requires a few mutually-dependent Perl
   modules. These modules are grouped together into the the
   Msql-Mysql-modules package.

   The MakeMaker process will ask you a few questions about the desired
   compilation target and your MySQL installation. For most of the
   questions the provided default will be adequate, but when asked if
   your desired target is the MySQL or mSQL packages, you should select
   the MySQL related ones. Later you will be asked if you wish to provide
   backwards compatibility with the older MySQL packages; you should
   answer YES to this question. The default is NO.

   A host of 'localhost' should be fine and a testing user of 'test' with
   a null password should find itself with sufficient access to run tests
   on the 'test' database which MySQL created upon installation.
     _________________________________________________________________

4.1.5.4. TimeDate modules

   Many of the more common date/time/calendar related Perl modules have
   been grouped into a bundle similar to the MySQL modules bundle. This
   bundle is stored on the CPAN under the name TimeDate. The component
   module we're most interested in is the Date::Format module, but
   installing all of them is probably a good idea anyway.
     _________________________________________________________________

4.1.5.5. GD (optional)

   The GD library was written by Thomas Boutell a long while ago to
   programatically generate images in C. Since then it's become the
   defacto standard for programatic image construction. The Perl bindings
   to it found in the GD library are used on millions of web pages to
   generate graphs on the fly. That's what Bugzilla will be using it for
   so you must install it if you want any of the graphing to work.

   Note

   The Perl GD library requires some other libraries that may or may not
   be installed on your system, including libpng and libgd. The full
   requirements are listed in the Perl GD library README. If compiling GD
   fails, it's probably because you're missing a required library.
     _________________________________________________________________

4.1.5.6. Chart::Base (optional)

   The Chart module provides Bugzilla with on-the-fly charting abilities.
   It can be installed in the usual fashion after it has been fetched
   from CPAN. Note that earlier versions that 0.99c used GIFs, which are
   no longer supported by the latest versions of GD.
     _________________________________________________________________

4.1.5.7. Template Toolkit

   When you install Template Toolkit, you'll get asked various questions
   about features to enable. The defaults are fine, except that it is
   recommended you use the high speed XS Stash of the Template Toolkit,
   in order to achieve best performance. However, there are known
   problems with XS Stash and Perl 5.005_02 and lower. If you wish to use
   these older versions of Perl, please use the regular stash.
     _________________________________________________________________

4.1.6. HTTP Server

   You have a freedom of choice here - Apache, Netscape or any other
   server on UNIX would do. You can run the web server on a different
   machine than MySQL, but need to adjust the MySQL "bugs" user
   permissions accordingly.

   Note

   We strongly recommend Apache as the web server to use. The Bugzilla
   Guide installation instructions, in general, assume you are using
   Apache. If you have got Bugzilla working using another webserver,
   please share your experiences with us.

   You'll want to make sure that your web server will run any file with
   the .cgi extension as a CGI and not just display it. If you're using
   Apache that means uncommenting the following line in the httpd.conf
   file:
   AddHandler cgi-script .cgi

   With Apache you'll also want to make sure that within the httpd.conf
   file the line:
Options ExecCGI
AllowOverride Limit

   is in the stanza that covers the directories into which you intend to
   put the bugzilla .html and .cgi files.

   Note

   AllowOverride Limit allows the use of a Deny statement in the
   .htaccess file generated by checksetup.pl

   Users of older versions of Apache may find the above lines in the
   srm.conf and access.conf files, respecitvely.

   Warning

   There are important files and directories that should not be a served
   by the HTTP server - most files in the "data" and "shadow" directories
   and the "localconfig" file. You should configure your HTTP server to
   not serve these files. Failure to do so will expose critical passwords
   and other data. Please see .htaccess files and security for details on
   how to do this for Apache; the checksetup.pl script should create
   appropriate .htaccess files for you.
     _________________________________________________________________

4.1.7. Bugzilla

   You should untar the Bugzilla files into a directory that you're
   willing to make writable by the default web server user (probably
   "nobody"). You may decide to put the files in the main web space for
   your web server or perhaps in /usr/local with a symbolic link in the
   web space that points to the Bugzilla directory.

   Tip

   If you symlink the bugzilla directory into your Apache's HTML
   heirarchy, you may receive Forbidden errors unless you add the
   "FollowSymLinks" directive to the <Directory> entry for the HTML root
   in httpd.conf.

   Once all the files are in a web accessible directory, make that
   directory writable by your webserver's user. This is a temporary step
   until you run the post-install checksetup.pl script, which locks down
   your installation.

   Lastly, you'll need to set up a symbolic link to
   /usr/bonsaitools/bin/perl for the correct location of your Perl
   executable (probably /usr/bin/perl). Otherwise you must hack all the
   .cgi files to change where they look for Perl. This can be done using
   the following Perl one-liner, but I suggest using the symlink approach
   to avoid upgrade hassles.

perl -pi -e
        's@#\!/usr/bonsaitools/bin/perl@#\!/usr/bin/perl@' *cgi *pl Bug.pm
        processmail syncshadowdb

   Change /usr/bin/perl to match the location of Perl on your machine.
     _________________________________________________________________

4.1.8. Setting Up the MySQL Database

   After you've gotten all the software installed and working you're
   ready to start preparing the database for its life as the back end to
   a high quality bug tracker.

   First, you'll want to fix MySQL permissions to allow access from
   Bugzilla. For the purpose of this Installation section, the Bugzilla
   username will be "bugs", and will have minimal permissions.

   Begin by giving the MySQL root user a password. MySQL passwords are
   limited to 16 characters.

   bash# mysql -u root mysql
   mysql> UPDATE user SET Password=PASSWORD('<new_password>') WHERE
   user='root';
   mysql> FLUSH PRIVILEGES;

   From this point on, if you need to access MySQL as the MySQL root
   user, you will need to use mysql -u root -p and enter <new_password>.
   Remember that MySQL user names have nothing to do with Unix user names
   (login names).

   Next, we use an SQL GRANT command to create a "bugs" user, and grant
   sufficient permissions for checksetup.pl, which we'll use later, to
   work its magic. This also restricts the "bugs" user to operations
   within a database called "bugs", and only allows the account to
   connect from "localhost". Modify it to reflect your setup if you will
   be connecting from another machine or as a different user.

   Remember to set <bugs_password> to some unique password.

   If you are using MySQL 4.0 or newer, enter:
  mysql> GRANT SELECT, INSERT,
         UPDATE, DELETE, INDEX, ALTER, CREATE, LOCK TABLES,
         CREATE TEMPORARY TABLES, DROP, REFERENCES ON bugs.*
         TO bugs@localhost IDENTIFIED BY '$db_pass';
  mysql> FLUSH PRIVILEGES;

   If you are using an older version of MySQL, the LOCK TABLES and CREATE
   TEMPORARY TABLES permissions will be unavailable and should be removed
   from the permissions list. In this case, the following command line
   can be used:
  mysql> GRANT SELECT, INSERT,
         UPDATE, DELETE, INDEX, ALTER, CREATE, DROP,
         REFERENCES ON bugs.* TO bugs@localhost IDENTIFIED BY
         '$db_pass';
    mysql> FLUSH PRIVILEGES;
     _________________________________________________________________

4.1.9. checksetup.pl

   Next, run the magic checksetup.pl script. (Many thanks to Holger
   Schurig for writing this script!) This script is designed to make sure
   your MySQL database and other configuration options are consistent
   with the Bugzilla CGI files. It will make sure Bugzilla files and
   directories have reasonable permissions, set up the data directory,
   and create all the MySQL tables.

   bash# ./checksetup.pl

   The first time you run it, it will create a file called localconfig.

   This file contains a variety of settings you may need to tweak
   including how Bugzilla should connect to the MySQL database.

   The connection settings include:

    1. server's host: just use "localhost" if the MySQL server is local
    2. database name: "bugs" if you're following these directions
    3. MySQL username: "bugs" if you're following these directions
    4. Password for the "bugs" MySQL account; (<bugs_password>) above

   Once you are happy with the settings, su to the user your web server
   runs as, and re-run checksetup.pl. (Note: on some security-conscious
   systems, you may need to change the login shell for the webserver
   account before you can do this.) On this second run, it will create
   the database and an administrator account for which you will be
   prompted to provide information.

   Note

   The checksetup.pl script is designed so that you can run it at any
   time without causing harm. You should run it after any upgrade to
   Bugzilla.
     _________________________________________________________________

4.1.10. Mail Transfer Agent (MTA)

   Bugzilla is dependent on the availability of an e-mail system for its
   user authentication and for other tasks.

   On Linux, any Sendmail-compatible MTA (Mail Transfer Agent) will
   suffice. Sendmail, Postfix, qmail and Exim are examples of common
   MTAs. Sendmail is the original Unix MTA, but the others are easier to
   configure, and therefore many people replace Sendmail with Postfix or
   Exim. They are drop-in replacements, so that Bugzilla will not
   distinguish between them.

   Consult the manual for the specific MTA you choose for detailed
   installation instructions. Each of these programs will have their own
   configuration files where you must configure certain parameters to
   ensure that the mail is delivered properly. They are implemented as
   services, and you should ensure that the MTA is in the auto-start list
   of services for the machine.

   If a simple mail sent with the command-line 'mail' program succeeds,
   then Bugzilla should also be fine.
     _________________________________________________________________

4.1.11. Configuring Bugzilla

   You should run through the parameters on the Edit Parameters page
   (link in the footer) and set them all to appropriate values. They key
   parameters are documented in Section 5.1.
     _________________________________________________________________

4.2. Optional Additional Configuration

4.2.1. Dependency Charts

   As well as the text-based dependency graphs, Bugzilla also supports
   dependency graphing, using a package called 'dot'. Exactly how this
   works is controlled by the 'webdotbase' parameter, which can have one
   of three values:

    1. A complete file path to the command 'dot' (part of GraphViz) will
       generate the graphs locally
    2. A URL prefix pointing to an installation of the webdot package
       will generate the graphs remotely
    3. A blank value will disable dependency graphing.

   So, to get this working, install GraphViz. If you do that, you need to
   enable server-side image maps in Apache. Alternatively, you could set
   up a webdot server, or use the AT&T public webdot server (the default
   for the webdotbase param). Note that AT&T's server won't work if
   Bugzilla is only accessible using HTTPS.
     _________________________________________________________________

4.2.2. Bug Graphs

   As long as you installed the GD and Graph::Base Perl modules you might
   as well turn on the nifty Bugzilla bug reporting graphs.

   Add a cron entry like this to run collectstats.pl daily at 5 after
   midnight:

   bash# crontab -e
   5 0 * * * cd <your-bugzilla-directory> ; ./collectstats.pl

   After two days have passed you'll be able to view bug graphs from the
   Bug Reports page.
     _________________________________________________________________

4.2.3. The Whining Cron

   By now you have a fully functional Bugzilla, but what good are bugs if
   they're not annoying? To help make those bugs more annoying you can
   set up Bugzilla's automatic whining system to complain at engineers
   which leave their bugs in the NEW state without triaging them.

   This can be done by adding the following command as a daily crontab
   entry (for help on that see that crontab man page):

   cd <your-bugzilla-directory> ; ./whineatnews.pl

   Tip

   Depending on your system, crontab may have several manpages. The
   following command should lead you to the most useful page for this
   purpose:
   man 5 crontab
     _________________________________________________________________

4.2.4. LDAP Authentication

   Warning

   This information on using the LDAP authentication options with
   Bugzilla is old, and the authors do not know of anyone who has tested
   it. Approach with caution.

   The existing authentication scheme for Bugzilla uses email addresses
   as the primary user ID, and a password to authenticate that user. All
   places within Bugzilla where you need to deal with user ID (e.g
   assigning a bug) use the email address. The LDAP authentication builds
   on top of this scheme, rather than replacing it. The initial log in is
   done with a username and password for the LDAP directory. This then
   fetches the email address from LDAP and authenticates seamlessly in
   the standard Bugzilla authentication scheme using this email address.
   If an account for this address already exists in your Bugzilla system,
   it will log in to that account. If no account for that email address
   exists, one is created at the time of login. (In this case, Bugzilla
   will attempt to use the "displayName" or "cn" attribute to determine
   the user's full name.) After authentication, all other user-related
   tasks are still handled by email address, not LDAP username. You still
   assign bugs by email address, query on users by email address, etc.

   Using LDAP for Bugzilla authentication requires the Mozilla::LDAP (aka
   PerLDAP) Perl module. The Mozilla::LDAP module in turn requires
   Netscape's Directory SDK for C. After you have installed the SDK, then
   install the PerLDAP module. Mozilla::LDAP and the Directory SDK for C
   are both available for download from mozilla.org.

   Set the Param 'useLDAP' to "On" **only** if you will be using an LDAP
   directory for authentication. Be very careful when setting up this
   parameter; if you set LDAP authentication, but do not have a valid
   LDAP directory set up, you will not be able to log back in to Bugzilla
   once you log out. (If this happens, you can get back in by manually
   editing the data/params file, and setting useLDAP back to 0.)

   If using LDAP, you must set the three additional parameters: Set
   LDAPserver to the name (and optionally port) of your LDAP server. If
   no port is specified, it defaults to the default port of 389. (e.g
   "ldap.mycompany.com" or "ldap.mycompany.com:1234") Set LDAPBaseDN to
   the base DN for searching for users in your LDAP directory. (e.g.
   "ou=People,o=MyCompany") uids must be unique under the DN specified
   here. Set LDAPmailattribute to the name of the attribute in your LDAP
   directory which contains the primary email address. On most directory
   servers available, this is "mail", but you may need to change this.
     _________________________________________________________________

4.2.5. Preventing untrusted Bugzilla content from executing malicious
Javascript code

   It is possible for a Bugzilla to execute malicious Javascript code.
   Due to internationalization concerns, we are unable to incorporate the
   code changes necessary to fulfill the CERT advisory requirements
   mentioned in
   http://www.cet.org/tech_tips/malicious_code_mitigation.html/#3.
   Executing the following code snippet from a UNIX command shell will
   rectify the problem if your Bugzilla installation is intended for an
   English-speaking audience. As always, be sure your Bugzilla
   installation has a good backup before making changes, and I recommend
   you understand what the script is doing before executing it.

bash# perl -pi -e "s/Content-Type\: text\/html/Content-Type\: text\/html\; char
set=ISO-8859-1/i" *.cgi *.pl

   All this one-liner command does is search for all instances of
   "Content-type: text/html" and replaces it with "Content-Type:
   text/html; charset=ISO-8859-1" . This specification prevents possible
   Javascript attacks on the browser, and is suggested for all
   English-speaking sites. For non-English-speaking Bugzilla sites, I
   suggest changing "ISO-8859-1", above, to "UTF-8".

   Note: using <meta> tags to set the charset is not recommended, as
   there's a bug in Netscape 4.x which causes pages marked up in this way
   to load twice.
     _________________________________________________________________

4.2.6. .htaccess files and security

   To enhance the security of your Bugzilla installation, Bugzilla's
   checksetup.pl script will generate .htaccess files which the Apache
   webserver can use to restrict access to the bugzilla data files. These
   .htaccess files will not work with Apache 1.2.x - but this has
   security holes, so you shouldn't be using it anyway.

   Note

   If you are using an alternate provider of webdot services for graphing
   (as described when viewing editparams.cgi in your web browser), you
   will need to change the ip address in data/webdot/.htaccess to the ip
   address of the webdot server that you are using.

   The default .htaccess file may not provide adequate access
   restrictions, depending on your web server configuration. Be sure to
   check the <Directory> entries for your Bugzilla directory so that the
   .htaccess file is allowed to override web server defaults. For
   instance, let's assume your installation of Bugzilla is installed to
   /usr/local/bugzilla . You should have this <Directory> entry in your
   httpd.conf file:

  <Directory /usr/local/bugzilla/>
  Options +FollowSymLinks +Indexes +Includes +ExecCGI
  AllowOverride All
</Directory>

   The important part above is "AllowOverride All" . Without that, the
   .htaccess file created by checksetup.pl will not have sufficient
   permissions to protect your Bugzilla installation.

   If you are using Internet Information Server (IIS) or another web
   server which does not observe .htaccess conventions, you can disable
   their creation by editing localconfig and setting the $create_htaccess
   variable to 0.
     _________________________________________________________________

4.2.7. mod_throttle and Security

   It is possible for a user, by mistake or on purpose, to access the
   database many times in a row which can result in very slow access
   speeds for other users. If your Bugzilla installation is experiencing
   this problem , you may install the Apache module mod_throttle which
   can limit connections by ip-address. You may download this module at
   http://www.snert.com/Software/mod_throttle/ Follow the instructions to
   install into your Apache install. This module only functions with the
   Apache web server! You may use the ThrottleClientIP command provided
   by this module to accomplish this goal. See the Module Instructions
   for more information.
     _________________________________________________________________

4.3. Win32 Installation Notes

   This section covers installation on Microsoft Windows. Bugzilla has
   been made to work on Win32 platforms, but the Bugzilla team wish to
   emphasise that The easiest way to install Bugzilla on
   Intel-archiecture machines is to install some variant of GNU/Linux,
   then follow the UNIX installation instructions in this Guide. If you
   have any influence in the platform choice for running this system,
   please choose GNU/Linux instead of Microsoft Windows.

   Warning

   After that warning, here's the situation for 2.16 and Windows. It
   doesn't work at all out of the box. You are almost certainly better
   off getting the 2.17 version from CVS (after consultation with the
   Bugzilla Team to make sure you are pulling on a stable day) because
   we'll be doing a load of work to make the Win32 experience more
   pleasant than it is now.

   If you still want to try this, to have any hope of getting it to work,
   you'll need to apply the mail patch from bug 124174. After that,
   you'll need to read the (outdated) installation instructions below,
   some (probably a lot better) more recent ones kindly provided by Toms
   Baugis and Jean-Sebastien Guay, and also check the Bugzilla 2.16 Win32
   update page . If we get time, we'll write some better installation
   instructions for 2.16 and put them up there. But no promises.
     _________________________________________________________________

4.3.1. Win32 Installation: Step-by-step

   Note

   You should be familiar with, and cross-reference, the rest of the
   Bugzilla Installation section while performing your Win32
   installation.

   Making Bugzilla work on Microsoft Windows is no picnic. Support for
   Win32 has improved dramatically in the last few releases, but, if you
   choose to proceed, you should be a very skilled Windows Systems
   Administrator with strong troubleshooting abilities, a high tolerance
   for pain, and moderate perl skills. Bugzilla on NT requires hacking
   source code and implementing some advanced utilities. What follows is
   the recommended installation procedure for Win32; additional
   suggestions are provided in Appendix A .
    1. Install Apache Web Server for Windows, and copy the Bugzilla files
       somewhere Apache can serve them. Please follow all the
       instructions referenced in Bugzilla Installation regarding your
       Apache configuration, particularly instructions regarding the
       "AddHandler" parameter and "ExecCGI" .

   Note

   You may also use Internet Information Server or Personal Web Server
   for this purpose. However, setup is quite different. If ActivePerl
   doesn't seem to handle your file associations correctly (for .cgi and
   .pl files), please consult Appendix A .
   If you are going to use IIS, if on Windows NT you must be updated to
   at least Service Pack 4. Windows 2000 ships with a sufficient version
   of IIS.
    2. Install ActivePerl for Windows. Check
       http://aspn.activestate.com/ASPN/Downloads/ActivePerl for a
       current compiled binary.
       Please also check the following links to fully understand the
       status of ActivePerl on Win32: Perl Porting , and Perl on Win32
       FAQ
    3. Use ppm from your perl\bin directory to install the following
       packs: DBI, DBD-Mysql, TimeDate, Chart, Date-Calc, Date-Manip, GD,
       AppConfig, and Template. You may need to extract them from .zip
       format using Winzip or other unzip program first. Most of these
       additional ppm modules can be downloaded from ActiveState, but
       AppConfig and Template should be obtained from OpenInteract using
       the instructions on the Template Toolkit web site .

   Note

   You can find a list of modules at
   http://www.activestate.com/PPMPackages/zips/5xx-builds-only/ or
   http://www.activestate.com/PPMPackages/5.6plus
       The syntax for ppm is: C:> ppm install <modulename>
       Example 4-1. Installing ActivePerl ppd Modules on Microsoft
       Windows

ppm repository add oi http://openinteract.sourceforge.net/ppmpackages
ppm install DBD-mysql
ppm install Template-Toolkit
ppm install TimeDate


       Watch your capitalization!
       ActiveState's 5.6Plus directory also contains an AppConfig ppm, so
       you might see the following error when trying to install the
       version at OpenInteract:
       Error installing package 'AppConfig': Read a PPD for 'AppConfig',
       but it is not intended for this build of Perl
       (MSWin32-x86-multi-thread)
       If so, download both the tarball and the ppd directly from
       OpenInteract, then run ppm from within the same directory to which
       you downloaded those files and install the package by referencing
       the ppd file explicitly via in the install command, f.e.:
       Example 4-2. Installing OpenInteract ppd Modules manually on
       Microsoft Windows
       install C:\AppConfig.ppd 
    4. Install MySQL for NT.

   Note

   You can download MySQL for Windows NT from MySQL.com . Some find it
   helpful to use the WinMySqlAdmin utility, included with the download,
   to set up the database.
    5. Setup MySQL
         a. C:> C:\mysql\bin\mysql -u root mysql
         b. mysql> DELETE FROM user WHERE Host='localhost' AND User='';
         c. mysql> UPDATE user SET Password=PASSWORD ('new_password')
            WHERE user='root';
            "new_password" , above, indicates whatever password you wish
            to use for your "root" user.
         d. mysql> GRANT SELECT, INSERT, UPDATE, DELETE, INDEX, ALTER,
            CREATE, DROP, REFERENCES ON bugs.* to bugs@localhost
            IDENTIFIED BY 'bugs_password';
            "bugs_password" , above, indicates whatever password you wish
            to use for your "bugs" user.
         e. mysql> FLUSH PRIVILEGES;
         f. mysql> create database bugs;
         g. mysql> exit;
         h. C:> C:\mysql\bin\mysqladmin -u root -p reload
    6. Edit checksetup.pl in your Bugzilla directory. Change this line:

my $webservergid =
            getgrnam($my_webservergroup);

       to

my $webservergid =
          $my_webservergroup;

       or the name of the group you wish to own the files explicitly:

my $webservergid =
          'Administrators'

    7. Run checksetup.pl from the Bugzilla directory.
    8. Edit localconfig to suit your requirements. Set $db_pass to your
       "bugs_password" from step 5.d , and $webservergroup to "8" .

       Note

   Not sure on the "8" for $webservergroup above. If it's wrong, please
   send corrections.
    9. Edit defparams.pl to suit your requirements. Particularly, set
       DefParam("maintainer") and DefParam("urlbase") to match your
       install.

   Note

   This is yet another step I'm not sure of, since the maintainer of this
   documentation does not maintain Bugzilla on NT. If you can confirm or
   deny that this step is required, please let me know.
   10.

   Note

   There are several alternatives to Sendmail that will work on Win32.
   The one mentioned here is a suggestion , not a requirement. Some other
   mail packages that can work include BLAT , Windmail , Mercury Sendmail
   , and the CPAN Net::SMTP Perl module (available in .ppm). Every option
   requires some hacking of the Perl scripts for Bugzilla to make it
   work. The option here simply requires the least.
         1. Download NTsendmail, available from www.ntsendmail.com . You
            must have a "real" mail server which allows you to relay off
            it in your $ENV{"NTsendmail"} (which you should probably
            place in globals.pl)
         2. Put ntsendmail.pm into your .\perl\lib directory.
         3. Add to globals.pl:

# these settings configure the NTsendmail
              process use NTsendmail;
              $ENV{"NTsendmail"}="your.smtpserver.box";
              $ENV{"NTsendmail_debug"}=1;
              $ENV{"NTsendmail_max_tries"}=5;

   Note

   Some mention to also edit $db_pass in globals.pl to be your
   "bugs_password" . Although this may get you around some problem
   authenticating to your database, since globals.pl is not normally
   restricted by .htaccess , your database password is exposed to whoever
   uses your web server.
         4. Find and comment out all occurences of " open(SENDMAIL " in
            your Bugzilla directory. Then replace them with:

# new sendmail functionality my $mail=new
              NTsendmail; my $from="bugzilla\@your.machine.name.tld"; my
              $to=$login; my $subject=$urlbase;
              $mail->send($from,$to,$subject,$msg);

   Note

   Some have found success using the commercial product, Windmail . You
   could try replacing your sendmail calls with:
open SENDMAIL,
                "|\"C:/General/Web/tools/Windmail 4.0 Beta/windmail\" -t >
                mail.log";

   or something to that effect.
   11. Change all references in all files from processmail to
       processmail.pl , and rename processmail to processmail.pl .

   Note

   Many think this may be a change we want to make for main-tree
   Bugzilla. It's painless for the UNIX folks, and will make the Win32
   people happier.

   Note

   Some people have suggested using the Net::SMTP Perl module instead of
   NTsendmail or the other options listed here. You can change
   processmail.pl to make this work.

my $smtp = Net::SMTP->new('<Name of your SMTP server>');   #connect to SMTP ser
ver
$smtp->mail('<your name>@<you smpt server>');# use the sender's adress here
$smtp->to($tolist); # recipient's address
$smtp->data();  # Start the mail
$smtp->datasend($msg);
$smtp->dataend();   # Finish sending the mail
$smtp->quit;    # Close the SMTP connection
$logstr = "$logstr; mail sent to $tolist $cclist";
}




   here is a test mail program for Net::SMTP:

use Net::SMTP;
 my $smtp = Net::SMTP->new('<Name of your SMTP server', Timeout => 30, Debug
=> 1, ); # connect to SMTP server
                 $smtp->auth;
                $smtp->mail('you@yourcompany.com');# use the sender's adress
here
                $smtp->to('someotherAddress@someotherdomain.com'); #
recipient's address
                $smtp->data();  # Start the mail
                $smtp->datasend('test');
                $smtp->dataend();   # Finish sending the mail
                $smtp->quit;    # Close the SMTP connection
exit;




   12.

   Note

   This step is optional if you are using IIS or another web server which
   only decides on an interpreter based upon the file extension (.pl),
   rather than the "shebang" line (#/usr/bonsaitools/bin/perl)
       Modify the path to perl on the first line (#!) of all files to
       point to your Perl installation, and add "perl" to the beginning
       of all Perl system calls that use a perl script as an argument.
       This may take you a while. There is a "setperl.csh" utility to
       speed part of this procedure, available in the Useful Patches and
       Utilities for Bugzilla section of The Bugzilla Guide. However, it
       requires the Cygwin GNU-compatible environment for Win32 be set up
       in order to work. See http://www.cygwin.com/ for details on
       obtaining Cygwin.
   13. Modify the invocation of all system() calls in all perl scripts in
       your Bugzilla directory. You should specify the full path to perl
       for each system() call. For instance, change this line in
       processmail:


system ("./processmail",@ARGLIST);
        </programlisting> to
        <programlisting>
system ("C:\\perl\\bin\\perl", "processmail", @ARGLIST);



   14. Add binmode() calls so attachments will work ( bug 62000 ).
       Because Microsoft Windows based systems handle binary files
       different than Unix based systems, you need to add the following
       lines to createattachment.cgi and showattachment.cgi before the
       require 'CGI.pl'; line.

binmode(STDIN);
binmode(STDOUT);



   Note

   According to bug 62000 , the perl documentation says that you should
   always use binmode() when dealing with binary files, but never when
   dealing with text files. That seems to suggest that rather than
   arbitrarily putting binmode() at the beginning of the attachment
   files, there should be logic to determine if binmode() is needed or
   not.

   Tip

   If you are using IIS or Personal Web Server, you must add cgi
   relationships to Properties -> Home directory (tab) -> Application
   Settings (section) -> Configuration (button), such as:

.cgi to: <perl install directory>\perl.exe %s
        %s .pl to: <perl install directory>\perl.exe %s %s
        GET,HEAD,POST

   Change the path to Perl to match your install, of course.
     _________________________________________________________________

4.3.2. Additional Windows Tips

   Tip

   From Andrew Pearson:

     You can make Bugzilla work with Personal Web Server for Windows 98
     and higher, as well as for IIS 4.0. Microsoft has information
     available at
     http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP

     Basically you need to add two String Keys in the registry at the
     following location:

            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Paramete
rs\ScriptMap

     The keys should be called ".pl" and ".cgi", and both should have a
     value something like: c:/perl/bin/perl.exe "%s" "%s"

     The KB article only talks about .pl, but it goes into more detail
     and provides a perl test script.

   Tip

   If attempting to run Bugzilla 2.12 or older, you will need to remove
   encrypt() calls from the Perl source. This is not necessary for
   Bugzilla 2.13 and later, which includes the current release, Bugzilla
   2.16.8.

   Example 4-3. Removing encrypt() for Windows NT Bugzilla version 2.12
   or earlier

   Replace this:
SendSQL("SELECT encrypt(" . SqlQuote($enteredpwd) .
          ", " . SQLQuote(substr($realcryptpwd, 0, 2)) . ")"); my
          $enteredcryptpwd = FetchOneColumn();

   with this:
   my $enteredcryptpwd = $enteredpwd

   in cgi.pl.
     _________________________________________________________________

4.4. Mac OS X Installation Notes

   There are a lot of common libraries and utilities out there that Apple
   did not include with Mac OS X, but which run perfectly well on it. The
   GD library, which Bugzilla needs to do bug graphs, is one of these.

   The easiest way to get a lot of these is with a program called Fink,
   which is similar in nature to the CPAN installer, but installs common
   GNU utilities. Fink is available from
   <http://sourceforge.net/projects/fink/>.

   Follow the instructions for setting up Fink. Once it's installed,
   you'll want to run the following as root: fink install gd

   It will prompt you for a number of dependencies, type 'y' and hit
   enter to install all of the dependencies. Then watch it work.

   To prevent creating conflicts with the software that Apple installs by
   default, Fink creates its own directory tree at /sw where it installs
   most of the software that it installs. This means your libraries and
   headers for libgd will be at /sw/lib and /sw/include instead of
   /usr/lib and /usr/local/include. Because of these changed locations
   for the libraries, the Perl GD module will not install directly via
   CPAN, because it looks for the specific paths instead of getting them
   from your environment. But there's a way around that :-)

   Instead of typing "install GD" at the cpan> prompt, type look GD. This
   should go through the motions of downloading the latest version of the
   GD module, then it will open a shell and drop you into the build
   directory. Apply this patch to the Makefile.PL file (save the patch
   into a file and use the command patch < patchfile.)

   Then, run these commands to finish the installation of the GD module:

   perl Makefile.PL
   make
   make test
   make install
   And don't forget to run exit to get back to CPAN.
     _________________________________________________________________

4.5. UNIX (non-root) Installation Notes

4.5.1. Introduction

   If you are running a *NIX OS as non-root, either due to lack of access
   (web hosts, for example) or for security reasons, this will detail how
   to install Bugzilla on such a setup. It is recommended that you read
   through the Bugzilla Installation first to get an idea on the
   installation steps required. (These notes will reference to steps in
   that guide.)
     _________________________________________________________________

4.5.2. MySQL

   You may have MySQL installed as root. If you're setting up an account
   with a web host, a MySQL account needs to be set up for you. From
   there, you can create the bugs account, or use the account given to
   you.

   Warning

   You may have problems trying to set up GRANT permissions to the
   database. If you're using a web host, chances are that you have a
   separate database which is already locked down (or one big database
   with limited/no access to the other areas), but you may want to ask
   your system adminstrator what the security settings are set to, and/or
   run the GRANT command for you.

   Also, you will probably not be able to change the MySQL root user
   password (for obvious reasons), so skip that step.
     _________________________________________________________________

4.5.2.1. Running MySQL as Non-Root

4.5.2.1.1. The Custom Configuration Method

   Create a file .my.cnf in your home directory (using /home/foo in this
   example) as follows....
[mysqld]
datadir=/home/foo/mymysql
socket=/home/foo/mymysql/thesock
port=8081

[mysql]
socket=/home/foo/mymysql/thesock
port=8081

[mysql.server]
user=mysql
basedir=/var/lib

[safe_mysqld]
err-log=/home/foo/mymysql/the.log
pid-file=/home/foo/mymysql/the.pid
     _________________________________________________________________

4.5.2.1.2. The Custom Built Method

   You can install MySQL as a not-root, if you really need to. Build it
   with PREFIX set to /home/foo/mysql, or use pre-installed executables,
   specifying that you want to put all of the data files in
   /home/foo/mysql/data. If there is another MySQL server running on the
   system that you do not own, use the -P option to specify a TCP port
   that is not in use.
     _________________________________________________________________

4.5.2.1.3. Starting the Server

   After your mysqld program is built and any .my.cnf file is in place,
   you must initialize the databases (ONCE).
              bash$
              mysql_install_db

   Then start the daemon with
              bash$
              safe_mysql &

   After you start mysqld the first time, you then connect to it as
   "root" and GRANT permissions to other users. (Again, the MySQL root
   account has nothing to do with the *NIX root account.)

   Note

   You will need to start the daemons yourself. You can either ask your
   system administrator to add them to system startup files, or add a
   crontab entry that runs a script to check on these daemons and restart
   them if needed.

   Warning

   Do NOT run daemons or other services on a server without first
   consulting your system administrator! Daemons use up system resources
   and running one may be in violation of your terms of service for any
   machine on which you are a user!
     _________________________________________________________________

4.5.3. Perl

   On the extremely rare chance that you don't have Perl on the machine,
   you will have to build the sources yourself. The following commands
   should get your system installed with your own personal version of
   Perl:
        bash$
        wget http://perl.com/CPAN/src/stable.tar.gz
        bash$
        tar zvxf stable.tar.gz
        bash$
        cd perl-5.8.1 (or whatever the version of Perl is called)
        bash$
        sh Configure -de -Dprefix=/home/foo/perl
        bash$
        make && make test && make install

   Once you have Perl installed into a directory (probably in
   ~/perl/bin), you'll have to change the locations on the scripts, which
   is detailed later on this page.
     _________________________________________________________________

4.5.4. Perl Modules

   Installing the Perl modules as a non-root user is probably the hardest
   part of the process. There are two different methods: a completely
   independant Perl with its own modules, or personal modules using the
   current (root installed) version of Perl. The independant method takes
   up quite a bit of disk space, but is less complex, while the mixed
   method only uses as much space as the modules themselves, but takes
   more work to setup.
     _________________________________________________________________

4.5.4.1. The Independant Method

   The independant method requires that you install your own personal
   version of Perl, as detailed in the previous section. Once installed,
   you can start the CPAN shell with the following command:

            bash$
            /home/foo/perl/bin/perl -MCPAN -e 'shell'

   And then:

            cpan>
            install Bundle::Bugzilla

   With this method, module installation will usually go a lot smoother,
   but if you have any hang-ups, you can consult the next section.
     _________________________________________________________________

4.5.4.2. The Mixed Method

   First, you'll need to configure CPAN to install modules in your home
   directory. The CPAN FAQ says the following on this issue:

5)  I am not root, how can I install a module in a personal directory?

    You will most probably like something like this:

      o conf makepl_arg "LIB=~/myperl/lib \
                         INSTALLMAN1DIR=~/myperl/man/man1 \
                         INSTALLMAN3DIR=~/myperl/man/man3"
    install Sybase::Sybperl

    You can make this setting permanent like all "o conf" settings with "o conf
 commit".

    You will have to add ~/myperl/man to the MANPATH environment variable and a
lso tell your Perl programs to
    look into ~/myperl/lib, e.g. by including

      use lib "$ENV{HOME}/myperl/lib";

    or setting the PERL5LIB environment variable.

    Another thing you should bear in mind is that the UNINST parameter should n
ever be set if you are not root.

   So, you will need to create a Perl directory in your home directory,
   as well as the lib, man, man/man1, and man/man3 directories in that
   Perl directory. Set the MANPATH variable and PERL5LIB variable, so
   that the installation of the modules goes smoother. (Setting UNINST=0
   in your "make install" options, on the CPAN first-time configuration,
   is also a good idea.)

   After that, go into the CPAN shell:

            bash$
            perl -MCPAN -e 'shell'

   From there, you will need to type in the above "o conf" command and
   commit the changes. Then you can run through the installation:

            cpan>
            install Bundle::Bugzilla

   Most of the module installation process should go smoothly. However,
   you may have some problems with Template. When you first start, you
   will want to try to install Template with the XS Stash options on. If
   this doesn't work, it may spit out C compiler error messages and croak
   back to the CPAN shell prompt. So, redo the install, and turn it off.
   (In fact, say no to all of the Template questions.) It may also start
   failing on a few of the tests. If the total tests passed is a
   reasonable figure (90+%), force the install with the following
   command:

            cpan>
            force install Template

   You may also want to install the other optional modules:
          cpan>
          install GD
          cpan>
          install Chart::Base
          cpan>
          install MIME::Parser
     _________________________________________________________________

4.5.5. HTTP Server

   Ideally, this also needs to be installed as root and run under a
   special webserver account. As long as the web server will allow the
   running of *.cgi files outside of a cgi-bin, and a way of denying web
   access to certain files (such as a .htaccess file), you should be good
   in this department.
     _________________________________________________________________

4.5.5.1. Running Apache as Non-Root

   You can run Apache as a non-root user, but the port will need to be
   set to one above 1024. If you type httpd -V, you will get a list of
   the variables that your system copy of httpd uses. One of those,
   namely HTTPD_ROOT, tells you where that installation looks for its
   config information.

   From there, you can copy the config files to your own home directory
   to start editing. When you edit those and then use the -d option to
   override the HTTPD_ROOT compiled into the web server, you get control
   of your own customized web server.

   Note

   You will need to start the daemons yourself. You can either ask your
   system administrator to add them to system startup files, or add a
   crontab entry that runs a script to check on these daemons and restart
   them if needed.

   Warning

   Do NOT run daemons or other services on a server without first
   consulting your system administrator! Daemons use up system resources
   and running one may be in violation of your terms of service for any
   machine on which you are a user!
     _________________________________________________________________

4.5.6. Bugzilla

   Since you probably can't set up a symbolic link to
   /usr/bonsaitools/bin/perl as a non-root user, you will need to hack
   the scripts to point to the right Perl:

perl -pi -e
        's@#\!/usr/bonsaitools/bin/perl@#\!/usr/bin/perl@' *cgi *pl Bug.pm
        processmail syncshadowdb

   Change /usr/bin/perl to match the location of Perl on your machine. If
   you had to install Perl as non-root, this would be the location in
   your home directory.

   Note

   Version 2.17+ of Bugzilla now already has the scripts pointing to
   /usr/bin/perl.

   Of course, the scripts will not work if they don't know the location
   of your newly install Perl modules, so you will have to hack the
   scripts to look for those, too:

perl -pi -e
        's@use strict\;@use strict\; use lib \"/home/foo/perl/lib\"\;@'
        *cgi *pl Bug.pm processmail syncshadowdb

   Change /home/foo/perl/lib to your personal Perl library directory. You
   can probably skip this step if you are using the independant method of
   Perl module installation.

   When you run ./checksetup.pl to create the localconfig file, it will
   list the Perl modules it finds. If one is missing, go back and
   double-check the module installation from the CPAN shell, then delete
   the localconfig file and try again.

   Warning

   The one option in localconfig you might have problems with is the web
   server group. If you can't successfully browse to the index.cgi (like
   a Forbidden error), you may have to relax your permissions, and blank
   out the web server group. Of course, this may pose as a security risk.
   Having a properly jailed shell and/or limited access to shell accounts
   may lessen the security risk, but use at your own risk.
     _________________________________________________________________

4.6. Troubleshooting

   This section gives solutions to common Bugzilla installation problems.
     _________________________________________________________________

4.6.1. Bundle::Bugzilla makes me upgrade to Perl 5.6.1

   Try executing perl -MCPAN -e 'install CPAN' and then continuing.

   Certain older versions of the CPAN toolset were somewhat naive about
   how to upgrade Perl modules. When a couple of modules got rolled into
   the core Perl distribution for 5.6.1, CPAN thought that the best way
   to get those modules up to date was to haul down the Perl distribution
   itself and build it. Needless to say, this has caused headaches for
   just about everybody. Upgrading to a newer version of CPAN with the
   commandline above should fix things.
     _________________________________________________________________

4.6.2. DBD::Sponge::db prepare failed

   The following error message may appear due to a bug in DBD::mysql
   (over which the Bugzilla team have no control):
 DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site
/lib/DBD/mysql.pm line 248.
  SV = NULL(0x0) at 0x20fc444
  REFCNT = 1
  FLAGS = (PADBUSY,PADMY)

   To fix this, go to <path-to-perl>/lib/DBD/sponge.pm in your Perl
   installation and replace
 my $numFields;
 if ($attribs->{'NUM_OF_FIELDS'}) {
     $numFields = $attribs->{'NUM_OF_FIELDS'};
 } elsif ($attribs->{'NAME'}) {
     $numFields = @{$attribs->{NAME}};

   by
 my $numFields;
 if ($attribs->{'NUM_OF_FIELDS'}) {
     $numFields = $attribs->{'NUM_OF_FIELDS'};
 } elsif ($attribs->{'NAMES'}) {
     $numFields = @{$attribs->{NAMES}};

   (note the S added to NAME.)
     _________________________________________________________________

4.6.3. cannot chdir(/var/spool/mqueue)

   If you are installing Bugzilla on SuSE Linux, or some other
   distributions with "paranoid" security options, it is possible that
   the checksetup.pl script may fail with the error:
   cannot chdir(/var/spool/mqueue): Permission denied

   This is because your /var/spool/mqueue directory has a mode of
   "drwx------". Type chmod 755 /var/spool/mqueue as root to fix this
   problem.
     _________________________________________________________________

4.6.4. Your vendor has not defined Fcntl macro O_NOINHERIT

   This is caused by a bug in the version of File::Temp that is
   distributed with perl 5.6.0. Many minor variations of this error have
   been reported. Examples can be found in Figure 4-1.

   Figure 4-1. Other File::Temp error messages
Your vendor has not defined Fcntl macro O_NOINHERIT, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 208.

Your vendor has not defined Fcntl macro O_EXLOCK, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 210.

Your vendor has not defined Fcntl macro O_TEMPORARY, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 233.

   Numerous people have reported that upgrading to version 5.6.1 or
   higher solved the problem for them. A less involved fix is to apply
   the patch in Figure 4-2. The patch is also available as a patch file.

   Figure 4-2. Patch for File::Temp in Perl 5.6.0
--- File/Temp.pm.orig   Thu Feb  6 16:26:00 2003
+++ File/Temp.pm        Thu Feb  6 16:26:23 2003
@@ -205,6 +205,7 @@
     # eg CGI::Carp
     local $SIG{__DIE__} = sub {};
     local $SIG{__WARN__} = sub {};
+    local *CORE::GLOBAL::die = sub {};
     $bit = &$func();
     1;
   };
@@ -226,6 +227,7 @@
     # eg CGI::Carp
     local $SIG{__DIE__} = sub {};
     local $SIG{__WARN__} = sub {};
+    local *CORE::GLOBAL::die = sub {};
     $bit = &$func();
     1;
   };
     _________________________________________________________________

Chapter 5. Administering Bugzilla

5.1. Bugzilla Configuration

   Bugzilla is configured by changing various parameters, accessed from
   the "Edit parameters" link in the page footer. Here are some of the
   key parameters on that page. You should run down this list and set
   them appropriately after installing Bugzilla.
    1. maintainer: The maintainer parameter is the email address of the
       person responsible for maintaining this Bugzilla installation. The
       address need not be that of a valid Bugzilla account.
    2. urlbase: This parameter defines the fully qualified domain name
       and web server path to your Bugzilla installation.
       For example, if your Bugzilla query page is
       http://www.foo.com/bugzilla/query.cgi, set your "urlbase" to
       http://www.foo.com/bugzilla/.
    3. usebuggroups: This dictates whether or not to implement
       group-based security for Bugzilla. If set, Bugzilla bugs can have
       an associated 'group', defining which users are allowed to see and
       edit the bug.
       Set "usebuggroups" to "on" only if you may wish to restrict access
       to particular bugs to certain groups of users. I suggest leaving
       this parameter off while initially testing your Bugzilla.
       For more information see Section 5.5.
    4. usebuggroupsentry: Bugzilla Products can have a group associated
       with them, so that certain users can only see bugs in certain
       products. When this parameter is set to "on", this places all
       newly-created bugs in the group for their product immediately.
    5. shadowdb: You run into an interesting problem when Bugzilla
       reaches a high level of continuous activity. MySQL supports only
       table-level write locking. What this means is that if someone
       needs to make a change to a bug, they will lock the entire table
       until the operation is complete. Locking for write also blocks
       reads until the write is complete. Note that more recent versions
       of mysql support row level locking using different table types.
       These types are slower than the standard type, and Bugzilla does
       not yet take advantage of features such as transactions which
       would justify this speed decrease. The Bugzilla team are, however,
       happy to hear about any experiences with row level locking and
       Bugzilla.
       The "shadowdb" parameter was designed to get around this
       limitation. While only a single user is allowed to write to a
       table at a time, reads can continue unimpeded on a read-only
       shadow copy of the database. Although your database size will
       double, a shadow database can cause an enormous performance
       improvement when implemented on extremely high-traffic Bugzilla
       databases.
       As a guide, on reasonably old hardware, mozilla.org began needing
       "shadowdb" when they reached around 40,000 Bugzilla users with
       several hundred Bugzilla bug changes and comments per day.
       The value of the parameter defines the name of the shadow bug
       database. Set "shadowdb" to e.g. "bug_shadowdb" if you will be
       running a *very* large installation of Bugzilla.

   Note

   Enabling "shadowdb" can adversely affect the stability of your
   installation of Bugzilla. You should regularly check that your
   database is in sync. It is often advisable to force a shadow database
   sync nightly via "cron".
       If you use the "shadowdb" option, it is only natural that you
       should turn the "queryagainstshadowdb" option on as well.
       Otherwise you are replicating data into a shadow database for no
       reason!
    6. shutdownhtml: If you need to shut down Bugzilla to perform
       administration, enter some descriptive text (with embedded HTML
       codes, if you'd like) into this box. Anyone who tries to use
       Bugzilla (including admins) will receive a page displaying this
       text. Users can neither log in nor log out while shutdownhtml is
       enabled.

   Note

   Although regular log-in capability is disabled while 'shutdownhtml' is
   enabled, safeguards are in place to protect the unfortunate admin who
   loses connection to Bugzilla. Should this happen to you, go directly
   to the editparams.cgi (by typing the URL in manually, if necessary).
   Doing this will prompt you to log in, and your name/password will be
   accepted here (but nowhere else).
    7. passwordmail: Every time a user creates an account, the text of
       this parameter (with substitutions) is sent to the new user along
       with their password message.
       Add any text you wish to the "passwordmail" parameter box. For
       instance, many people choose to use this box to give a quick
       training blurb about how to use Bugzilla at your site.
    8. movebugs: This option is an undocumented feature to allow moving
       bugs between separate Bugzilla installations. You will need to
       understand the source code in order to use this feature. Please
       consult movebugs.pl in your Bugzilla source tree for further
       documentation, such as it is.
    9. useqacontact: This allows you to define an email address for each
       component, in addition to that of the default owner, who will be
       sent carbon copies of incoming bugs.
   10. usestatuswhiteboard: This defines whether you wish to have a
       free-form, overwritable field associated with each bug. The
       advantage of the Status Whiteboard is that it can be deleted or
       modified with ease, and provides an easily-searchable field for
       indexing some bugs that have some trait in common.
   11. whinedays: Set this to the number of days you want to let bugs go
       in the NEW or REOPENED state before notifying people they have
       untouched new bugs. If you do not plan to use this feature, simply
       do not set up the whining cron job described in the installation
       instructions, or set this value to "0" (never whine).
   12. commenton*: All these fields allow you to dictate what changes can
       pass without comment, and which must have a comment from the
       person who changed them. Often, administrators will allow users to
       add themselves to the CC list, accept bugs, or change the Status
       Whiteboard without adding a comment as to their reasons for the
       change, yet require that most other changes come with an
       explanation.
       Set the "commenton" options according to your site policy. It is a
       wise idea to require comments when users resolve, reassign, or
       reopen bugs at the very least.

   Note

   It is generally far better to require a developer comment when
   resolving bugs than not. Few things are more annoying to bug database
   users than having a developer mark a bug "fixed" without any comment
   as to what the fix was (or even that it was truly fixed!)
   13. supportwatchers: Turning on this option allows users to ask to
       receive copies of bug mail sent to another user. Watching a user
       with different group permissions is not a way to 'get around' the
       system; copied emails are still subject to the normal groupset
       permissions of a bug, and "watchers" will only be copied on emails
       from bugs they would normally be allowed to view.
     _________________________________________________________________

5.2. User Administration

5.2.1. Creating the Default User

   When you first run checksetup.pl after installing Bugzilla, it will
   prompt you for the administrative username (email address) and
   password for this "super user". If for some reason you delete the
   "super user" account, re-running checksetup.pl will again prompt you
   for this username and password.

   Tip

   If you wish to add more administrative users, you must use the MySQL
   interface. Run "mysql" from the command line, and use these commands:

   mysql> use bugs;
   mysql> update profiles set groupset=0x7fffffffffffffff where
   login_name = "(user's login name)"; 

   Yes, that is fifteen "f" 's. A whole lot of f-ing going on if you want
   to create a new administator.
     _________________________________________________________________

5.2.2. Managing Other Users

5.2.2.1. Creating new users

   Your users can create their own user accounts by clicking the "New
   Account" link at the bottom of each page (assuming they aren't logged
   in as someone else already.) However, should you desire to create user
   accounts ahead of time, here is how you do it.

    1. After logging in, click the "Users" link at the footer of the
       query page, and then click "Add a new user".
    2. Fill out the form presented. This page is self-explanatory. When
       done, click "Submit".

   Note

   Adding a user this way will not send an email informing them of their
   username and password. While useful for creating dummy accounts
   (watchers which shuttle mail to another system, for instance, or email
   addresses which are a mailing list), in general it is preferable to
   log out and use the "New Account" button to create users, as it will
   pre-populate all the required fields and also notify the user of her
   account name and password.
     _________________________________________________________________

5.2.2.2. Modifying Users

   To see a specific user, search for their login name in the box
   provided on the "Edit Users" page. To see all users, leave the box
   blank.

   You can search in different ways the listbox to the right of the text
   entry box. You can match by case-insensitive substring (the default),
   regular expression, or a reverse regular expression match, which finds
   every user name which does NOT match the regular expression. (Please
   see the man regexp manual page for details on regular expression
   syntax.)

   Once you have found your user, you can change the following fields:

     * Login Name: This is generally the user's full email address.
       However, if you have are using the emailsuffix Param, this may
       just be the user's login name. Note that users can now change
       their login names themselves (to any valid email address.)
     * Real Name: The user's real name. Note that Bugzilla does not
       require this to create an account.
     * Password: You can change the user's password here. Users can
       automatically request a new password, so you shouldn't need to do
       this often. If you want to disable an account, see Disable Text
       below.
     * Disable Text: If you type anything in this box, including just a
       space, the user is prevented from logging in, or making any
       changes to bugs via the web interface. The HTML you type in this
       box is presented to the user when they attempt to perform these
       actions, and should explain why the account was disabled.
       Users with disabled accounts will continue to receive mail from
       Bugzilla; furthermore, they will not be able to log in themselves
       to change their own preferences and stop it. If you want an
       account (disabled or active) to stop receiving mail, add the
       account name (one account per line) to the file data/nomail.

   Note

   Even users whose accounts have been disabled can still submit bugs via
   the e-mail gateway, if one exists. The e-mail gateway should not be
   enabled for secure installations of Bugzilla.

       Warning

   Don't disable all the administrator accounts!
     * <groupname>: If you have created some groups, e.g.
       "securitysensitive", then checkboxes will appear here to allow you
       to add users to, or remove them from, these groups.
     * canconfirm: This field is only used if you have enabled the
       "unconfirmed" status. If you enable this for a user, that user can
       then move bugs from "Unconfirmed" to a "Confirmed" status (e.g.:
       "New" status).
     * creategroups: This option will allow a user to create and destroy
       groups in Bugzilla.
     * editbugs: Unless a user has this bit set, they can only edit those
       bugs for which they are the assignee or the reporter. Even if this
       option is unchecked, users can still add comments to bugs.
     * editcomponents: This flag allows a user to create new products and
       components, as well as modify and destroy those that have no bugs
       associated with them. If a product or component has bugs
       associated with it, those bugs must be moved to a different
       product or component before Bugzilla will allow them to be
       destroyed.
     * editkeywords: If you use Bugzilla's keyword functionality,
       enabling this feature allows a user to create and destroy
       keywords. As always, the keywords for existing bugs containing the
       keyword the user wishes to destroy must be changed before Bugzilla
       will allow it to die.
     * editusers: This flag allows a user to do what you're doing right
       now: edit other users. This will allow those with the right to do
       so to remove administrator privileges from other users or grant
       them to themselves. Enable with care.
     * tweakparams: This flag allows a user to change Bugzilla's Params
       (using editparams.cgi.)
     * <productname>: This allows an administrator to specify the
       products in which a user can see bugs. The user must still have
       the "editbugs" privilege to edit bugs in these products.
     _________________________________________________________________

5.3. Product, Component, Milestone, and Version Administration

5.3.1. Products

   Products are the broadest category in Bugzilla, and tend to represent
   real-world shipping products. E.g. if your company makes computer
   games, you should have one product per game, perhaps a "Common"
   product for units of technology used in multiple games, and maybe a
   few special products (Website, Administration...)

   Many of Bugzilla's settings are configurable on a per-product basis.
   The number of "votes" available to users is set per-product, as is the
   number of votes required to move a bug automatically from the
   UNCONFIRMED status to the NEW status.

   To create a new product:

    1. Select "products" from the footer
    2. Select the "Add" link in the bottom right
    3. Enter the name of the product and a description. The Description
       field may contain HTML.

   Don't worry about the "Closed for bug entry", "Maximum Votes per
   person", "Maximum votes a person can put on a single bug", "Number of
   votes a bug in this Product needs to automatically get out of the
   UNCOMFIRMED state", and "Version" options yet. We'll cover those in a
   few moments.
     _________________________________________________________________

5.3.2. Components

   Components are subsections of a Product. E.g. the computer game you
   are designing may have a "UI" component, an "API" component, a "Sound
   System" component, and a "Plugins" component, each overseen by a
   different programmer. It often makes sense to divide Components in
   Bugzilla according to the natural divisions of responsibility within
   your Product or company.

   Each component has a owner and (if you turned it on in the
   parameters), a QA Contact. The owner should be the primary person who
   fixes bugs in that component. The QA Contact should be the person who
   will ensure these bugs are completely fixed. The Owner, QA Contact,
   and Reporter will get email when new bugs are created in this
   Component and when these bugs change. Default Owner and Default QA
   Contact fields only dictate the default assignments; these can be
   changed on bug submission, or at any later point in a bug's life.

   To create a new Component:

    1. Select the "Edit components" link from the "Edit product" page
    2. Select the "Add" link in the bottom right.
    3. Fill out the "Component" field, a short "Description", the
       "Initial Owner" and "Initial QA Contact" (if enabled.) The
       Component and Description fields may contain HTML; the "Initial
       Owner" field must be a login name already existing in the
       database.
     _________________________________________________________________

5.3.3. Versions

   Versions are the revisions of the product, such as "Flinders 3.1",
   "Flinders 95", and "Flinders 2000". Version is not a multi-select
   field; the usual practice is to select the most recent version with
   the bug.

   To create and edit Versions:

    1. From the "Edit product" screen, select "Edit Versions"
    2. You will notice that the product already has the default version
       "undefined". Click the "Add" link in the bottom right.
    3. Enter the name of the Version. This field takes text only. Then
       click the "Add" button.
     _________________________________________________________________

5.3.4. Milestones

   Milestones are "targets" that you plan to get a bug fixed by. For
   example, you have a bug that you plan to fix for your 3.0 release, it
   would be assigned the milestone of 3.0.

   Note

   Milestone options will only appear for a Product if you turned on the
   "usetargetmilestone" Param in the "Edit Parameters" screen.

   To create new Milestones, set Default Milestones, and set Milestone
   URL:

    1. Select "Edit milestones" from the "Edit product" page.
    2. Select "Add" in the bottom right corner. text
    3. Enter the name of the Milestone in the "Milestone" field. You can
       optionally set the "sortkey", which is a positive or negative
       number (-255 to 255) that defines where in the list this
       particular milestone appears. This is because milestones often do
       not occur in alphanumeric order For example, "Future" might be
       after "Release 1.2". Select "Add".
    4. From the Edit product screen, you can enter the URL of a page
       which gives information about your milestones and what they mean.

   Tip

   If you want your milestone document to be restricted so that it can
   only be viewed by people in a particular Bugzilla group, the best way
   is to attach the document to a bug in that group, and make the URL the
   URL of that attachment.
     _________________________________________________________________

5.4. Voting

   Voting allows users to be given a pot of votes which they can allocate
   to bugs, to indicate that they'd like them fixed. This allows
   developers to gauge user need for a particular enhancement or bugfix.
   By allowing bugs with a certain number of votes to automatically move
   from "UNCONFIRMED" to "NEW", users of the bug system can help
   high-priority bugs garner attention so they don't sit for a long time
   awaiting triage.

   To modify Voting settings:

    1. Navigate to the "Edit product" screen for the Product you wish to
       modify
    2. Maximum Votes per person: Setting this field to "0" disables
       voting.
    3. Maximum Votes a person can put on a single bug": It should
       probably be some number lower than the "Maximum votes per person".
       Don't set this field to "0" if "Maximum votes per person" is
       non-zero; that doesn't make any sense.
    4. Number of votes a bug in this product needs to automatically get
       out of the UNCONFIRMED state: Setting this field to "0" disables
       the automatic move of bugs from UNCONFIRMED to NEW.
    5. Once you have adjusted the values to your preference, click
       "Update".
     _________________________________________________________________

5.5. Groups and Group Security

   Groups allow the administrator to isolate bugs or products that should
   only be seen by certain people. There are two types of group - Generic
   Groups, and Product-Based Groups.

   Product-Based Groups are matched with products, and allow you to
   restrict access to bugs on a per-product basis. They are enabled using
   the usebuggroups Param. Turning on the usebuggroupsentry Param will
   mean bugs automatically get added to their product group when filed.

   Generic Groups have no special relationship to products; you create
   them, and put bugs in them as required. One example of the use of
   Generic Groups is Mozilla's "Security" group, into which
   security-sensitive bugs are placed until fixed. Only the Mozilla
   Security Team are members of this group.

   To create Generic Groups:

    1. Select the "groups" link in the footer.
    2. Take a moment to understand the instructions on the "Edit Groups"
       screen, then select the "Add Group" link.
    3. Fill out the "New Name", "New Description", and "New User RegExp"
       fields. "New User RegExp" allows you to automatically place all
       users who fulfill the Regular Expression into the new group. When
       you have finished, click "Add".

   To use Product-Based Groups:

    1. Turn on "usebuggroups" and "usebuggroupsentry" in the "Edit
       Parameters" screen.

   Warning

   XXX is this still true? "usebuggroupsentry" has the capacity to
   prevent the administrative user from directly altering bugs because of
   conflicting group permissions. If you plan on using
   "usebuggroupsentry", you should plan on restricting administrative
   account usage to administrative duties only. In other words, manage
   bugs with an unpriveleged user account, and manage users, groups,
   Products, etc. with the administrative account.
    2. In future, when you create a Product, a matching group will be
       automatically created. If you need to add a Product Group to a
       Product which was created before you turned on usebuggroups, then
       simply create a new group, as outlined above, with the same name
       as the Product.

   Warning

   Bugzilla currently has a limit of 64 groups per installation. If you
   have more than about 50 products, you should consider running multiple
   Bugzillas. Ask in the newsgroup for other suggestions for working
   around this restriction.

   Note that group permissions are such that you need to be a member of
   all the groups a bug is in, for whatever reason, to see that bug.

   Note

   By default, bugs can also be seen by the Assignee, the Reporter, and
   by everyone on the CC List, regardless of whether or not the bug would
   typically be viewable by them. Visibility to the Reporter and CC List
   can be overridden (on a per-bug basis) by bringing up the bug, finding
   the section that starts with "Users in the roles selected below..."
   and un-checking the box next to either 'Reporter' or 'CC List' (or
   both).
     _________________________________________________________________

5.6. Bugzilla Security

   Warning

   Poorly-configured MySQL and Bugzilla installations have given
   attackers full access to systems in the past. Please take these
   guidelines seriously, even for Bugzilla machines hidden away behind
   your firewall. 80% of all computer trespassers are insiders, not
   anonymous crackers.

   Note

   These instructions must, of necessity, be somewhat vague since
   Bugzilla runs on so many different platforms. If you have refinements
   of these directions, please submit a bug to Bugzilla.

   Warning

   This is not meant to be a comprehensive list of every possible
   security issue regarding the tools mentioned in this section. There is
   no subsitute for reading the information written by the authors of any
   software running on your system.
     _________________________________________________________________

5.6.1. TCP/IP Ports

   TCP/IP defines 65,000 some ports for trafic. Of those, Bugzilla only
   needs 1... 2 if you need to use features that require e-mail such as
   bug moving or the e-mail interface from contrib. You should audit your
   server and make sure that you aren't listening on any ports you don't
   need to be. You may also wish to use some kind of firewall software to
   be sure that trafic can only be recieved on ports you specify.
     _________________________________________________________________

5.6.2. MySQL

   MySQL ships by default with many settings that should be changed. By
   defaults it allows anybody to connect from localhost without a
   password and have full administrative capabilities. It also defaults
   to not have a root password (this is not the same as the system root).
   Also, many installations default to running mysqld as the system root.

    1. Make sure you are running at least version 3.22.32 of MySQL as
       earlier versions had notable security holes.
    2. Consult the documentation that came with your system for
       information on making mysqld run as an unprivleged user.
    3. You should also be sure to disable the anonymous user account and
       set a password for the root user. This is accomplished using the
       following commands:

bash$ mysql mysql
mysql> DELETE FROM user WHERE user = '';
mysql> UPDATE user SET password = password('new_password') WHERE user = 'root';
mysql> FLUSH PRIVILEGES;


       From this point forward you will need to use mysql -u root -p and
       enter new_password when prompted when using the mysql client.
    4. If you run MySQL on the same machine as your httpd server, you
       should consider disabling networking from within MySQL by adding
       the following to your /etc/my.cnf:

[myslqd]
# Prevent network access to MySQL.
skip-networking


    5. You may also consider running MySQL, or even all of Bugzilla in a
       chroot jail; however, instructions for doing that are beyond the
       scope of this document.
     _________________________________________________________________

5.6.3. Daemon Accounts

   Many daemons, such as Apache's httpd and MySQL's mysqld default to
   running as either "root" or "nobody". Running as "root" introduces
   obvious security problems, but the problems introduced by running
   everything as "nobody" may not be so obvious. Basically, if you're
   running every daemon as "nobody" and one of them gets comprimised,
   they all get comprimised. For this reason it is recommended that you
   create a user account for each daemon.

   Note

   You will need to set the webservergroup to the group you created for
   your webserver to run as in localconfig. This will allow
   ./checksetup.pl to better adjust the file permissions on your Bugzilla
   install so as to not require making anything world-writable.
     _________________________________________________________________

5.6.4. Web Server Access Controls

   There are many files that are placed in the Bugzilla directory area
   that should not be accessable from the web. Because of the way
   Bugzilla is currently layed out, the list of what should and should
   not be accessible is rather complicated. A new installation method is
   currently in the works which should solve this by allowing files that
   shouldn't be accessible from the web to be placed in directory outside
   the webroot. See bug 44659 for more information.

     * In the main Bugzilla directory, you should:
          + Block: *.pl, *localconfig*, runtests.sh, processmail,
            syncshadowdb
          + But allow: localconfig.js, localconfig.rdf
     * In data:
          + Block everything
          + But allow: duplicates.rdf
     * In data/webdot:
          + If you use a remote webdot server:
               o Block everything
               o But allow *.dot only for the remote webdot server
          + Otherwise, if you use a local GraphViz:
               o Block everything
               o But allow: *.png, *.gif, *.jpg, *.map
          + And if you don't use any dot:
               o Block everything
     * In Bugzilla:
          + Block everything
     * In template:
          + Block everything

   Tip

   Bugzilla ships with the ability to generate .htaccess files
   instructing Apache which files should and should not be accessible.

   You should test to make sure that the files mentioned above are not
   accessible from the Internet, especially your localconfig file which
   contains your database password. To test, simply point your web
   browser at the file; for example, to test mozilla.org's installation,
   we'd try to access http://bugzilla.mozilla.org/localconfig. You should
   get a 403 Forbidden error.

   Caution

   Not following the instructions in this section, including testing, may
   result in sensitive information being globally accessible.
     _________________________________________________________________

5.7. Template Customisation

   One of the large changes for 2.16 was the templatisation of the entire
   user-facing UI, using the Template Toolkit. Administrators can now
   configure the look and feel of Bugzilla without having to edit Perl
   files or face the nightmare of massive merge conflicts when they
   upgrade to a newer version in the future.

   Templatisation also makes localised versions of Bugzilla possible, for
   the first time. In the future, a Bugzilla installation may have
   templates installed for multiple localisations, and select which ones
   to use based on the user's browser language setting.
     _________________________________________________________________

5.7.1. Template Directory Structure

   The template directory structure starts with top level directory named
   template, which contains a directory for each installed localization.
   The next level defines the language used in the templates. Bugzilla
   comes with English templates, so the directory name is en, and we will
   discuss template/en throughout the documentation. Below template/en is
   the default directory, which contains all the standard templates
   shipped with Bugzilla.

   Warning

   A directory data/templates also exists; this is where Template Toolkit
   puts the compiled versions of the templates from either the default or
   custom directories. Do not directly edit the files in this directory,
   or all your changes will be lost the next time Template Toolkit
   recompiles the templates.
     _________________________________________________________________

5.7.2. Choosing a Customization Method

   If you want to edit Bugzilla's templates, the first decision you must
   make is how you want to go about doing so. There are two choices, and
   which you use depends mainly on the scope of your modifications, and
   the method you plan to use to upgrade Bugzilla.

   The first method of making customizations is to directly edit the
   templates found in template/en/default. This is probably the best way
   to go about it if you are going to be upgrading Bugzilla through CVS,
   because if you then execute a cvs update, any changes you have made
   will be merged automagically with the updated versions.

   Note

   If you use this method, and CVS conflicts occur during an update, the
   conflicted templates (and possibly other parts of your installation)
   will not work until they are resolved.

   The second method is to copy the templates to be modified into a
   mirrored directory structure under template/en/custom. Templates in
   this directory structure automatically override any identically-named
   and identically-located templates in the default directory.

   Note

   The custom directory does not exist at first and must be created if
   you want to use it.

   The second method of customization should be used if you use the
   overwriting method of upgrade, because otherwise your changes will be
   lost. This method may also be better if you are using the CVS method
   of upgrading and are going to make major changes, because it is
   guaranteed that the contents of this directory will not be touched
   during an upgrade, and you can then decide whether to continue using
   your own templates, or make the effort to merge your changes into the
   new versions by hand.

   Using this method, your installation may break if incompatible changes
   are made to the template interface. Such changes should be documented
   in the release notes, provided you are using a stable release of
   Bugzilla. If you use using unstable code, you will need to deal with
   this one yourself, although if possible the changes will be mentioned
   before they occur in the deprecations section of the previous stable
   release's release notes.

   Note

   Regardless of which method you choose, it is recommended that you run
   ./checksetup.pl after creating or editing any templates in the
   template/en/default directory, and after editing any templates in the
   custom directory.

   Warning

   It is required that you run ./checksetup.pl after creating a new
   template in the custom directory. Failure to do so will raise an
   incomprehensible error message.
     _________________________________________________________________

5.7.3. How To Edit Templates

   Note

   If you are making template changes that you intend on submitting back
   for inclusion in standard Bugzilla, you should read the relevant
   sections of the Developers' Guide.

   The syntax of the Template Toolkit language is beyond the scope of
   this guide. It's reasonably easy to pick up by looking at the current
   templates; or, you can read the manual, available on the Template
   Toolkit home page.

   One thing you should take particular care about is the need to
   properly HTML filter data that has been passed into the template. This
   means that if the data can possibly contain special HTML characters
   such as <, and the data was not intended to be HTML, they need to be
   converted to entity form, ie &lt;. You use the 'html' filter in the
   Template Toolkit to do this. If you forget, you may open up your
   installation to cross-site scripting attacks.

   Also note that Bugzilla adds a few filters of its own, that are not in
   standard Template Toolkit. In particular, the 'url_quote' filter can
   convert characters that are illegal or have special meaning in URLs,
   such as &, to the encoded form, ie %26. This actually encodes most
   characters (but not the common ones such as letters and numbers and so
   on), including the HTML-special characters, so there's never a need to
   HTML filter afterwards.

   Editing templates is a good way of doing a "poor man's custom fields".
   For example, if you don't use the Status Whiteboard, but want to have
   a free-form text entry box for "Build Identifier", then you can just
   edit the templates to change the field labels. It's still be called
   status_whiteboard internally, but your users don't need to know that.
     _________________________________________________________________

5.7.4. Template Formats

   Some CGIs have the ability to use more than one template. For example,
   buglist.cgi can output itself as RDF, or as two formats of HTML
   (complex and simple). If you would like to retrieve a certain format,
   you can use the &format=<format> (such as simple or complex) in the
   URL. (Try this out by appending &format=simple to a buglist.cgi URL on
   your Bugzilla installation.) The mechanism that provides this feature
   is extensible.

   To see if a CGI supports multiple output formats, grep the CGI for
   "ValidateOutputFormat". If it's not present, adding multiple format
   support isn't too hard; see how it's done in other CGIs.

   To make a new format template for a CGI which supports this, open a
   current template for that CGI and take note of the INTERFACE comment
   (if present.) This comment defines what variables are passed into this
   template. If there isn't one, I'm afraid you'll have to read the
   template and the code to find out what information you get.

   Write your template in whatever markup or text style is appropriate.

   You now need to decide what content type you want your template served
   as. Open up the localconfig file and find the $contenttypes variable.
   If your content type is not there, add it. Remember the three- or
   four-letter tag assigned to your content type. This tag will be part
   of the template filename.

   Save the template as <stubname>-<formatname>.<contenttypetag>.tmpl.
   Try out the template by calling the CGI as
   <cginame>.cgi?format=<formatname> .
     _________________________________________________________________

5.7.5. Particular Templates

   There are a few templates you may be particularly interested in
   customising for your installation.

   index.html.tmpl: This is the Bugzilla front page.

   global/header.html.tmpl: This defines the header that goes on all
   Bugzilla pages. The header includes the banner, which is what appears
   to users and is probably what you want to edit instead. However the
   header also includes the HTML HEAD section, so you could for example
   add a stylesheet or META tag by editing the header.

   global/banner.html.tmpl: This contains the "banner", the part of the
   header that appears at the top of all Bugzilla pages. The default
   banner is reasonably barren, so you'll probably want to customise this
   to give your installation a distinctive look and feel. It is
   recommended you preserve the Bugzilla version number in some form so
   the version you are running can be determined, and users know what
   docs to read.

   global/footer.html.tmpl: This defines the footer that goes on all
   Bugzilla pages. Editing this is another way to quickly get a
   distinctive look and feel for your Bugzilla installation.

   list/table.html.tmpl: This template controls the appearance of the bug
   lists created by Bugzilla. Editing this template allows per-column
   control of the width and title of a column, the maximum display length
   of each entry, and the wrap behaviour of long entries. For long bug
   lists, Bugzilla inserts a 'break' every 100 bugs by default; this
   behaviour is also controlled by this template, and that value can be
   modified here.

   bug/create/user-message.html.tmpl: This is a message that appears near
   the top of the bug reporting page. By modifying this, you can tell
   your users how they should report bugs.

   bug/process/midair.html.tmpl: This is the page used if two people
   submit simultaneous changes to the same bug. The second person to
   submit their changes will get this page to tell them what the first
   person did, and ask if they wish to overwrite those changes or go back
   and revisit the bug. The default title and header on this page read
   "Mid-air collision detected!" If you work in the aviation industry, or
   other environment where this might be found offensive (yes, we have
   true stories of this happening) you'll want to change this to
   something more appropriate for your environment.

   bug/create/create.html.tmpl and bug/create/comment.txt.tmpl: You may
   not wish to go to the effort of creating custom fields in Bugzilla,
   yet you want to make sure that each bug report contains a number of
   pieces of important information for which there is not a special
   field. The bug entry system has been designed in an extensible fashion
   to enable you to add arbitrary HTML widgets, such as drop-down lists
   or textboxes, to the bug entry page and have their values appear
   formatted in the initial comment.

   An example of this is the mozilla.org guided bug submission form. The
   code for this comes with the Bugzilla distribution as an example for
   you to copy. It can be found in the files create-guided.html.tmpl and
   comment-guided.html.tmpl.

   So to use this feature, create a custom template for enter_bug.cgi.
   The default template, on which you could base it, is
   custom/bug/create/create.html.tmpl. Call it
   create-<formatname>.html.tmpl, and in it, add widgets for each piece
   of information you'd like collected - such as a build number, or set
   of steps to reproduce.

   Then, create a template like custom/bug/create/comment.txt.tmpl, and
   call it comment-<formatname>.txt.tmpl. This template should reference
   the form fields you have created using the syntax [% form.<fieldname>
   %]. When a bug report is submitted, the initial comment attached to
   the bug report will be formatted according to the layout of this
   template.

   For example, if your enter_bug template had a field
   <input type="text" name="buildid" size="30">

   and then your comment.txt.tmpl had
   BuildID: [% form.buildid %]

   then
   BuildID: 20020303

   would appear in the initial checkin comment.
     _________________________________________________________________

5.8. Upgrading to New Releases

   Upgrading Bugzilla is something we all want to do from time to time,
   be it to get new features or pick up the latest security fix. How easy
   it is to update depends on a few factors.

     * If the new version is a revision or a new point release
     * How many, if any, local changes have been made

   There are also three different methods to upgrade your installation.

    1. Using CVS (Example 5-1)
    2. Downloading a new tarball (Example 5-2)
    3. Applying the relevant patches (Example 5-3)

   Which options are available to you may depend on how large a jump you
   are making and/or your network configuration.

   Revisions are normally released to fix security vulnerabilities and
   are distinguished by an increase in the third number. For example,
   when 2.16.6 was released, it was a revision to 2.16.5.

   Point releases are normally released when the Bugzilla team feels that
   there has been a significant amount of progress made between the last
   point release and the current time. These are often proceeded by a
   stabilization period and release candidates, however the use of
   development versions or release candidates is beyond the scope of this
   document. Point releases can be distinguished by an increase in the
   second number, or minor version. For example, 2.18.0 is a newer point
   release than 2.16.5.

   The examples in this section are written as if you were updating to
   version 2.16.6. The procedures are the same regardless if you are
   updating to a new point release or a new revision. However, the chance
   of running into trouble increases when upgrading to a new point
   release, escpecially if you've made local changes.

   These examples also assume that your Bugzilla installation is at
   /var/www/html/bugzilla. If that is not the case, simply substitute the
   proper paths where appropriate.

   Example 5-1. Upgrading using CVS

   Every release of Bugzilla, whether it is a revision or a point
   release, is tagged in CVS. Also, every tarball we have distributed
   since version 2.12 has been primed for using CVS. This does, however,
   require that you are able to access cvs-mirror.mozilla.org on port
   2401.

   Tip

   If you can do this, updating using CVS is probably the most painless
   method, especially if you have a lot of local changes.
bash$ cd /var/www/html/bugzilla
bash$ cvs login
Logging in to :pserver:anonymous@cvs-mirror.mozilla.org:2401/cvsroot
CVS password: anonymous
bash$ cvs -q update -r BUGZILLA-2_16_6 -dP
P checksetup.pl
P collectstats.pl
P globals.pl
P docs/rel_notes.txt
P template/en/default/list/quips.html.tmpl

   Caution

   If a line in the output from cvs update begins with a C that
   represents a file with local changes that CVS was unable to properly
   merge. You need to resolve these conflicts manually before Bugzilla
   (or at least the portion using that file) will be usable.

   Note

   You also need to run ./checksetup.pl before your Bugzilla upgrade will
   be complete.

   Example 5-2. Upgrading using the tarball

   If you are unable or unwilling to use CVS, another option that's
   always available is to download the latest tarball. This is the most
   difficult option to use, especially if you have local changes.
bash$ cd /var/www/html
bash$ wget ftp://ftp.mozilla.org/pub/mozilla.org/webtools/bugzilla-2.16.6.tar.g
z
Output omitted
bash$ tar xzvf bugzilla-2.16.6.tar.gz
bugzilla-2.16.6/
bugzilla-2.16.6/.cvsignore
bugzilla-2.16.6/1x1.gif
Output truncated
bash$ cd bugzilla-2.16.6
bash$ cp ../bugzilla/localconfig* .
bash$ cp -r ../bugzilla/data .
bash$ cd ..
bash$ mv bugzilla bugzilla.old
bash$ mv bugzilla-2.16.6 bugzilla
bash$ cd bugzilla
bash$ ./checksetup.pl
Output omitted

   Warning

   The cp commands both end with periods which is a very important
   detail, it tells the shell that the destination directory is the
   current working directory. Also, the period at the beginning of the
   ./checksetup.pl is important and can not be omitted.

   Note

   You will now have to reapply any changes you have made to your local
   installation manually.

   Example 5-3. Upgrading using patches

   The Bugzilla team will normally make a patch file available for
   revisions to go from the most recent revision to the new one. You
   could also read the release notes and grab the patches attached to the
   mentioned bug, but it is safer to use the released patch file as
   sometimes patches get changed before they get checked in (for minor
   spelling fixes and the like). It is also theorectically possible to
   scour the fixed bug list and pick and choose which patches to apply
   from a point release, but this is not recommended either as what
   you'll end up with is a hodge podge Bugzilla that isn't really any
   version. This would also make it more difficult to upgrade in the
   future.
bash$ cd /var/www/html/bugzilla
bash$ wget ftp://ftp.mozilla.org/pub/mozilla.org/webtools/bugzilla-2.16.5-to-2.
16.6.diff.gz
Output omitted
bash$ gunzip bugzilla-2.16.5-to-2.16.6.diff.gz
bash$ patch -p1 < bugzilla-2.16.5-to-2.16.6.diff
patching file checksetup.pl
patching file collectstats.pl
patching file globals.pl

   Caution

   If you do this, beware that this doesn't change the entires in your
   CVS directory so it may make updates using CVS (Example 5-1) more
   difficult in the future.
     _________________________________________________________________

5.9. Integrating Bugzilla with Third-Party Tools

5.9.1. Bonsai

   Bonsai is a web-based tool for managing CVS, the Concurrent Versioning
   System . Using Bonsai, administrators can control open/closed status
   of trees, query a fast relational database back-end for change,
   branch, and comment information, and view changes made since the last
   time the tree was closed. Bonsai also integrates with Tinderbox, the
   Mozilla automated build management system.
     _________________________________________________________________

5.9.2. CVS

   CVS integration is best accomplished, at this point, using the
   Bugzilla Email Gateway.

   Follow the instructions in this Guide for enabling Bugzilla e-mail
   integration. Ensure that your check-in script sends an email to your
   Bugzilla e-mail gateway with the subject of "[Bug XXXX]", and you can
   have CVS check-in comments append to your Bugzilla bug. If you want to
   have the bug be closed automatically, you'll have to modify the
   contrib/bugzilla_email_append.pl script.

   There is also a CVSZilla project, based upon somewhat dated Bugzilla
   code, to integrate CVS and Bugzilla through CVS' ability to email.
   Check it out at: http://homepages.kcbbs.gen.nz/~tonyg/.

   Another system capable of CVS integration with Bugzilla is Scmbug.
   This system provides generic integration of Source code Configuration
   Management with Bugtracking. Check it out at:
   http://freshmeat.net/projects/scmbug/.
     _________________________________________________________________

5.9.3. Perforce SCM

   You can find the project page for Bugzilla and Teamtrack Perforce
   integration (p4dti) at: http://www.ravenbrook.com/project/p4dti .
   "p4dti" is now an officially supported product from Perforce, and you
   can find the "Perforce Public Depot" p4dti page at
   http://public.perforce.com/public/perforce/p4dti/index.html .

   Integration of Perforce with Bugzilla, once patches are applied, is
   seamless. Perforce replication information will appear below the
   comments of each bug. Be certain you have a matching set of patches
   for the Bugzilla version you are installing. p4dti is designed to
   support multiple defect trackers, and maintains its own documentation
   for it. Please consult the pages linked above for further information.
     _________________________________________________________________

5.9.4. Subversion

   Subversion is a free/open-source version control system, designed to
   overcome various limitations of CVS. Integration of Subversion with
   Bugzilla is possible using Scmbug, a system providing generic
   integration of Source Code Configuration Management with Bugtracking.
   Scmbug is available at http://freshmeat.net/projects/scmbug/.
     _________________________________________________________________

5.9.5. Tinderbox/Tinderbox2

   We need Tinderbox integration information.
     _________________________________________________________________

Appendix A. The Bugzilla FAQ

   This FAQ includes questions not covered elsewhere in the Guide.

   1. General Questions

        A.1.1. Where can I find information about Bugzilla?
        A.1.2. What license is Bugzilla distributed under? 
        A.1.3. How do I get commercial support for Bugzilla? 
        A.1.4. What major companies or projects are currently using
                Bugzilla for bug-tracking? 

        A.1.5. Who maintains Bugzilla? 
        A.1.6. How does Bugzilla stack up against other bug-tracking
                databases? 

        A.1.7. Why doesn't Bugzilla offer this or that feature or
                compatibility with this other tracking software? 

        A.1.8. Why MySQL? I'm interested in seeing Bugzilla run on
                Oracle/Sybase/Msql/PostgreSQL/MSSQL. 

        A.1.9. Why do the scripts say /usr/bonsaitools/bin/perl instead
                of /usr/bin/perl or something else? 

        A.1.10. Is there an easy way to change the Bugzilla cookie name? 

   2. Managerial Questions

        A.2.1. Is Bugzilla web-based, or do you have to have specific
                software or a specific operating system on your machine? 

        A.2.2. Can Bugzilla integrate with Perforce (SCM software)? 
        A.2.3. Does Bugzilla allow the user to track multiple projects? 
        A.2.4. If I am on many projects, and search for all bugs assigned
                to me, will Bugzilla list them for me and allow me to
                sort by project, severity etc? 

        A.2.5. Does Bugzilla allow attachments (text, screenshots, URLs
                etc)? If yes, are there any that are NOT allowed? 

        A.2.6. Does Bugzilla allow us to define our own priorities and
                levels? Do we have complete freedom to change the labels
                of fields and format of them, and the choice of
                acceptable values? 

        A.2.7. Does Bugzilla provide any reporting features, metrics,
                graphs, etc? You know, the type of stuff that management
                likes to see. :) 

        A.2.8. Is there email notification and if so, what do you see
                when you get an email? 

        A.2.9. Can email notification be set up to send to multiple
                people, some on the To List, CC List, BCC List etc? 

        A.2.10. Do users have to have any particular type of email
                application? 

        A.2.11. Does Bugzilla allow data to be imported and exported? If
                I had outsiders write up a bug report using a MS Word bug
                template, could that template be imported into "matching"
                fields? If I wanted to take the results of a query and
                export that data to MS Excel, could I do that? 

        A.2.12. Has anyone converted Bugzilla to another language to be
                used in other countries? Is it localizable? 

        A.2.13. Can a user create and save reports? Can they do this in
                Word format? Excel format? 

        A.2.14. Does Bugzilla have the ability to search by word, phrase,
                compound search? 

        A.2.15. Does Bugzilla provide record locking when there is
                simultaneous access to the same bug? Does the second
                person get a notice that the bug is in use or how are
                they notified? 

        A.2.16. Are there any backup features provided? 
        A.2.17. Can users be on the system while a backup is in progress?
                
        A.2.18. How can I update the code and the database using CVS? 
        A.2.19. What type of human resources are needed to be on staff to
                install and maintain Bugzilla? Specifically, what type of
                skills does the person need to have? I need to find out
                if we were to go with Bugzilla, what types of individuals
                would we need to hire and how much would that cost vs
                buying an "Out-of-the-Box" solution. 

        A.2.20. What time frame are we looking at if we decide to hire
                people to install and maintain the Bugzilla? Is this
                something that takes hours or weeks to install and a
                couple of hours per week to maintain and customize or is
                this a multi-week install process, plus a full time job
                for 1 person, 2 people, etc? 

        A.2.21. Is there any licensing fee or other fees for using
                Bugzilla? Any out-of-pocket cost other than the bodies
                needed as identified above? 

        A.2.22. Why do users have to log in every time they access a
                page? This affects everyone who accesses my Bugzilla. (If
                this only affects some of your users, see the next FAQ
                item.) 

        A.2.23. Why do users have to log in every time they access a
                page? This only seems to affect some of my Bugzilla's
                users, others stay logged in. 

   3. Bugzilla Security

        A.3.1. How do I completely disable MySQL security if it's giving
                me problems (I've followed the instructions in the
                installation section of this guide)? 

        A.3.2. Are there any security problems with Bugzilla? 
        A.3.3. I've implemented the security fixes mentioned in Chris
                Yeh's security advisory of 5/10/2000 advising not to run
                MySQL as root, and am running into problems with MySQL no
                longer working correctly. 

   4. Bugzilla Email

        A.4.1. I have a user who doesn't want to receive any more email
                from Bugzilla. How do I stop it entirely for this user? 

        A.4.2. I'm evaluating/testing Bugzilla, and don't want it to send
                email to anyone but me. How do I do it? 

        A.4.3. I want whineatnews.pl to whine at something more, or other
                than, only new bugs. How do I do it? 

        A.4.4. I don't like/want to use Procmail to hand mail off to
                bug_email.pl. What alternatives do I have? 

        A.4.5. How do I set up the email interface to submit/change bugs
                via email? 

        A.4.6. Email takes FOREVER to reach me from Bugzilla -- it's
                extremely slow. What gives? 

        A.4.7. How come email from Bugzilla changes never reaches me? 

   5. Bugzilla Database

        A.5.1. I've heard Bugzilla can be used with Oracle? 
        A.5.2. I think my database might be corrupted, or contain invalid
                entries. What do I do? 

        A.5.3. I want to manually edit some entries in my database. How? 
        A.5.4. I think I've set up MySQL permissions correctly, but
                Bugzilla still can't connect. 

        A.5.5. How do I synchronize bug information among multiple
                different Bugzilla databases? 

   6. Bugzilla and Win32

        A.6.1. What is the easiest way to run Bugzilla on Win32
                (Win98+/NT/2K)? 

        A.6.2. Is there a "Bundle::Bugzilla" equivalent for Win32? 
        A.6.3. CGI's are failing with a "something.cgi is not a valid
                Windows NT application" error. Why? 

        A.6.4. I'm having trouble with the perl modules for NT not being
                able to talk to to the database. 

   7. Bugzilla Usage

        A.7.1. How do I change my user name (email address) in Bugzilla? 
        A.7.2. The query page is very confusing. Isn't there a simpler
                way to query? 

        A.7.3. I'm confused by the behavior of the "accept" button in the
                Show Bug form. Why doesn't it assign the bug to me when I
                accept it? 

        A.7.4. I can't upload anything into the database via the "Create
                Attachment" link. What am I doing wrong? 

        A.7.5. How do I change a keyword in Bugzilla, once some bugs are
                using it? 

        A.7.6. Why can't I close bugs from the "Change Several Bugs at
                Once" page? 

   8. Bugzilla Hacking

        A.8.1. What bugs are in Bugzilla right now? 
        A.8.2. How can I change the default priority to a null value? For
                instance, have the default priority be "---" instead of
                "P2"? 

        A.8.3. What's the best way to submit patches? What guidelines
                should I follow? 

1. General Questions

   A.1.1. Where can I find information about Bugzilla?

   You can stay up-to-date with the latest Bugzilla information at
   http://www.bugzilla.org/

   A.1.2. What license is Bugzilla distributed under?

   Bugzilla is covered by the Mozilla Public License. See details at
   http://www.mozilla.org/MPL/

   A.1.3. How do I get commercial support for Bugzilla?

   http://bugzilla.org/consulting.html is a list of people and companies
   who have asked us to list them as consultants for Bugzilla.

   www.collab.net offers Bugzilla as part of their standard offering to
   large projects. They do have some minimum fees that are pretty hefty,
   and generally aren't interested in small projects.

   There are several experienced Bugzilla hackers on the mailing
   list/newsgroup who are willing to make themselves available for
   generous compensation. Try sending a message to the mailing list
   asking for a volunteer.

   A.1.4. What major companies or projects are currently using Bugzilla
   for bug-tracking?

   There are dozens of major companies with public Bugzilla sites to
   track bugs in their products. A few include:

   Netscape/AOL
   Mozilla.org
   NASA
   Red Hat Software
   SuSe Corp
   The Horde Project
   AbiSource
   Real Time Enterprises, Inc
   Eggheads.org
   Strata Software
   RockLinux
   Creative Labs (makers of SoundBlaster)
   The Apache Foundation
   The Gnome Foundation
   Ximian
   Linux-Mandrake

   Suffice to say, there are more than enough huge projects using
   Bugzilla that we can safely say it's extremely popular.

   A.1.5. Who maintains Bugzilla?

   A core team, led by Dave Miller (justdave@bugzilla.org).

   A.1.6. How does Bugzilla stack up against other bug-tracking
   databases?

   We can't find any head-to-head comparisons of Bugzilla against other
   defect-tracking software. If you know of one, please get in touch.
   However, from the author's personal experience with other
   bug-trackers, Bugzilla offers superior performance on commodity
   hardware, better price (free!), more developer- friendly features
   (such as stored queries, email integration, and platform
   independence), improved scalability, open source code, greater
   flexibility, and superior ease-of-use.

   If you happen to be a commercial bug-tracker vendor, please step
   forward with a list of advantages your product has over Bugzilla. We'd
   be happy to include it in the "Competitors" section.

   A.1.7. Why doesn't Bugzilla offer this or that feature or
   compatibility with this other tracking software?

   It may be that the support has not been built yet, or that you have
   not yet found it. Bugzilla is making tremendous strides in usability,
   customizability, scalability, and user interface. It is widely
   considered the most complete and popular open-source bug-tracking
   software in existence.

   That doesn't mean it can't use improvement! You can help the project
   along by either hacking a patch yourself that supports the
   functionality you require, or else submitting a "Request for
   Enhancement" (RFE) using the bug submission interface at
   bugzilla.mozilla.org.

   A.1.8. Why MySQL? I'm interested in seeing Bugzilla run on
   Oracle/Sybase/Msql/PostgreSQL/MSSQL.

   MySQL was originally chosen because it is free, easy to install, and
   was available for the hardware Netscape intended to run it on.

   There is currently work in progress to make Bugzilla work on
   PostgreSQL and Sybase in the default distribution. You can track the
   progress of these initiatives in bugs 98304 and 173130 respectively.

   Once both of these are done, adding support for additional database
   servers should be trivial.

   A.1.9. Why do the scripts say /usr/bonsaitools/bin/perl instead of
   /usr/bin/perl or something else?

   Mozilla.org used /usr/bonsaitools/bin/perl, because originally Terry
   wanted a place to put a version of Perl and other tools that was
   strictly under his control.

   Note

   This convention was abonded during the 2.17 development cycle so it
   will no longer be an issue when 2.18 comes out.

   A.1.10. Is there an easy way to change the Bugzilla cookie name?

   At present, no.

2. Managerial Questions

   Note

   Questions likely to be asked by managers. :-)

   A.2.1. Is Bugzilla web-based, or do you have to have specific software
   or a specific operating system on your machine?

   It is web and e-mail based. You can edit bugs by sending specially
   formatted email to a properly configured Bugzilla, or control via the
   web.

   A.2.2. Can Bugzilla integrate with Perforce (SCM software)?

   Yes! You can find more information elsewhere in "The Bugzilla Guide"
   in the "Integration with Third-Party Products" section.

   A.2.3. Does Bugzilla allow the user to track multiple projects?

   Absolutely! You can track any number of Products that can each be
   composed of any number of Components.

   Note

   There are only 55 groups available in version 2.16 of Bugzilla. If you
   are using product groups, this will also limit the number of products
   you can have. This limit does not exist in the current 2.17
   development releases and will not exist in 2.18.

   A.2.4. If I am on many projects, and search for all bugs assigned to
   me, will Bugzilla list them for me and allow me to sort by project,
   severity etc?

   Yes.

   A.2.5. Does Bugzilla allow attachments (text, screenshots, URLs etc)?
   If yes, are there any that are NOT allowed?

   Yes - any sort of attachment is allowed, although administrators can
   configure a maximum size. Bugzilla gives the user the option of either
   using the MIME-type supplied by the browser, choosing from a
   pre-defined list or manually typing any arbitrary MIME-type.

   A.2.6. Does Bugzilla allow us to define our own priorities and levels?
   Do we have complete freedom to change the labels of fields and format
   of them, and the choice of acceptable values?

   Yes. However, modifying some fields, notably those related to bug
   progression states, also require adjusting the program logic to
   compensate for the change.

   There is no GUI for adding fields to Bugzilla at this time. You can
   follow development of this feature at
   http://bugzilla.mozilla.org/show_bug.cgi?id=91037.

   A.2.7. Does Bugzilla provide any reporting features, metrics, graphs,
   etc? You know, the type of stuff that management likes to see. :)

   Yes. Look at http://bugzilla.mozilla.org/reports.cgi for samples of
   what Bugzilla can do in reporting and graphing.

   If you can not get the reports you want from the included reporting
   scripts, it is possible to hook up a professional reporting package
   such as Crystal Reports using ODBC. If you choose to do this, beware
   that giving direct access to the database does contain some security
   implications. Even if you give read-only access to the bugs database
   it will bypass the secure bugs features of Bugzilla.

   Note

   Bugzilla's current development versions can do a lot more in the way
   of reporting. To see examples, check out
   http://bugzilla.mozilla.org/report.cgi.

   A.2.8. Is there email notification and if so, what do you see when you
   get an email?

   Email notification is user-configurable. By default, the bug id and
   Summary of the bug report accompany each email notification, along
   with a list of the changes made.

   A.2.9. Can email notification be set up to send to multiple people,
   some on the To List, CC List, BCC List etc?

   Yes.

   A.2.10. Do users have to have any particular type of email
   application?

   Bugzilla email is sent in plain text, the most compatible mail format
   on the planet.

   Note

   If you decide to use the bugzilla_email integration features to allow
   Bugzilla to record responses to mail with the associated bug, you may
   need to caution your users to set their mailer to "respond to messages
   in the format in which they were sent". For security reasons Bugzilla
   ignores HTML tags in comments, and if a user sends HTML-based email
   into Bugzilla the resulting comment looks downright awful.

   A.2.11. Does Bugzilla allow data to be imported and exported? If I had
   outsiders write up a bug report using a MS Word bug template, could
   that template be imported into "matching" fields? If I wanted to take
   the results of a query and export that data to MS Excel, could I do
   that?

   Bugzilla can only output buglists as HTML in version 2.16. There are
   other formats available (CSV and RDF) in the newer development
   versions.

   Bugzilla can export bugs using xml.cgi with either a bug number or
   list of bug numbers.

   Currently the only script included with Bugzilla that can import data
   is importxml.pl which is intended to be used for importing the data
   generated by xml.cgi in association with bug moving. Any other use is
   left as an exercise for the user.

   There are also scripts included in the contrib/ directory for using
   e-mail to import information into Bugzilla, but these scripts are not
   currently supported and included for educational purposes.

   A.2.12. Has anyone converted Bugzilla to another language to be used
   in other countries? Is it localizable?

   Yes. For more information including available translated templates,
   see http://www.bugzilla.org/download.html#localizations. The admin
   interfaces are still not included in these translated templates and is
   therefore still English only. Also, there may be issues with the
   charset not being declared. See bug 126226 for more information.

   A.2.13. Can a user create and save reports? Can they do this in Word
   format? Excel format?

   Yes. No. Not in 2.16.

   A.2.14. Does Bugzilla have the ability to search by word, phrase,
   compound search?

   You have no idea. Bugzilla's query interface, particularly with the
   advanced Boolean operators, is incredibly versatile.

   A.2.15. Does Bugzilla provide record locking when there is
   simultaneous access to the same bug? Does the second person get a
   notice that the bug is in use or how are they notified?

   Bugzilla does not lock records. It provides mid-air collision
   detection, and offers the offending user a choice of options to deal
   with the conflict.

   A.2.16. Are there any backup features provided?

   MySQL, the database back-end for Bugzilla, allows hot-backup of data.
   You can find strategies for dealing with backup considerations at
   http://www.mysql.com/doc/B/a/Backup.html

   A.2.17. Can users be on the system while a backup is in progress?

   Yes. However, commits to the database must wait until the tables are
   unlocked. Bugzilla databases are typically very small, and backups
   routinely take less than a minute.

   A.2.18. How can I update the code and the database using CVS?

    1. Make a backup of both your Bugzilla directory and the database.
       For the Bugzilla directory this is as easy as doing cp -rp
       bugzilla bugzilla.bak. For the database, there's a number of
       options - see the MySQL docs and pick the one that fits you best
       (the easiest is to just make a physical copy of the database on
       the disk, but you have to have the database server shut down to do
       that without risking dataloss).
    2. Make the Bugzilla directory your current directory.
    3. Use cvs -q update -AdP if you want to update to the tip or cvs -q
       update -dP -rTAGNAME if you want a specific version (in that case
       you'll have to replace TAGNAME with a CVS tag name such as
       BUGZILLA-2_16_5).
       If you've made no local changes, this should be very clean. If you
       have made local changes, then watch the cvs output for C results.
       If you get any lines that start with a C it means there were
       conflicts between your local changes and what's in CVS. You'll
       need to fix those manually before continuing.
    4. After resolving any conflicts that the cvs update operation
       generated, running ./checksetup.pl will take care of updating the
       database for you as well as any other changes required for the new
       version to operate.

   Warning

   Once you run checksetup.pl, the only way to go back is to restore the
   database backups. You can't "downgrade" the system cleanly under most
   circumstances.

   A.2.19. What type of human resources are needed to be on staff to
   install and maintain Bugzilla? Specifically, what type of skills does
   the person need to have? I need to find out if we were to go with
   Bugzilla, what types of individuals would we need to hire and how much
   would that cost vs buying an "Out-of-the-Box" solution.

   If Bugzilla is set up correctly from the start, continuing maintenance
   needs are minimal and can be done easily using the web interface.

   Commercial Bug-tracking software typically costs somewhere upwards of
   $20,000 or more for 5-10 floating licenses. Bugzilla consultation is
   available from skilled members of the newsgroup. Simple questions are
   answered there and then.

   A.2.20. What time frame are we looking at if we decide to hire people
   to install and maintain the Bugzilla? Is this something that takes
   hours or weeks to install and a couple of hours per week to maintain
   and customize or is this a multi-week install process, plus a full
   time job for 1 person, 2 people, etc?

   It all depends on your level of commitment. Someone with much Bugzilla
   experience can get you up and running in less than a day, and your
   Bugzilla install can run untended for years. If your Bugzilla strategy
   is critical to your business workflow, hire somebody with reasonable
   UNIX or Perl skills to handle your process management and bug-tracking
   maintenance & customization.

   A.2.21. Is there any licensing fee or other fees for using Bugzilla?
   Any out-of-pocket cost other than the bodies needed as identified
   above?

   No. MySQL asks, if you find their product valuable, that you purchase
   a support contract from them that suits your needs.

   A.2.22. Why do users have to log in every time they access a page?
   This affects everyone who accesses my Bugzilla. (If this only affects
   some of your users, see the next FAQ item.)

   The most-likely cause is that the "cookiepath" parameter is not set
   correctly in the Bugzilla configuration. You can change this (if
   you're a Bugzilla administrator) from the editparams.cgi page via the
   web.

   The value of the cookiepath parameter should be the actual directory
   containing your Bugzilla installation, as seen by the end-user's web
   browser. Leading and trailing slashes are mandatory. You can also set
   the cookiepath to any directory which is a parent of the Bugzilla
   directory (such as '/', the root directory). But you can't put
   something that isn't at least a partial match or it won't work. What
   you're actually doing is restricting the end-user's browser to sending
   the cookies back only to that directory.

   How do you know if you want your specific Bugzilla directory or the
   whole site?

   If you have only one Bugzilla running on the server, and you don't
   mind having other applications on the same server with it being able
   to see the cookies (you might be doing this on purpose if you have
   other things on your site that share authentication with Bugzilla),
   then you'll want to have the cookiepath set to "/", or to a
   sufficiently-high enough directory that all of the involved apps can
   see the cookies.

   Examples:

             urlbase is http://bugzilla.mozilla.org/
             cookiepath is /
             urlbase is http://tools.mysite.tld/bugzilla/
                     but you have http://tools.mysite.tld/someotherapp/
     which shares
                     authentication with your Bugzilla
             cookiepath is /

   On the other hand, if you have more than one Bugzilla running on the
   server (some people do - we do on landfill) then you need to have the
   cookiepath restricted enough so that the different Bugzillas don't
   confuse their cookies with one another.

   Examples:

             urlbase is http://landfill.bugzilla.org/bugzilla-tip/
             cookiepath is /bugzilla-tip/
             urlbase is http://landfill.bugzilla.org/bugzilla-2.16-branc
     h/
             cookiepath is /bugzilla-2.16-branch/

   If you had cookiepath set to / at any point in the past and need to
   set it to something more restrictive (i.e. /bugzilla/), you can safely
   do this without requiring users to delete their Bugzilla-related
   cookies in their browser (this is true starting with Bugzilla 2.17.7
   and Bugzilla 2.16.5).

   A.2.23. Why do users have to log in every time they access a page?
   This only seems to affect some of my Bugzilla's users, others stay
   logged in.

   First, make sure cookies are enabled in the user's browser.

   If that doesn't fix the problem, it may be that the user's ISP
   implements a rotating proxy server. This causes the user's effective
   IP address (the address which the Bugzilla server perceives him coming
   from) to change periodically. Since Bugzilla cookies are tied to a
   specific IP address, each time the effective address changes, the user
   will have to log in again.

   In newer versions of Bugzilla (2.17.1 and later) there is a parameter
   called "loginnetmask", which you can use to set the number of bits of
   the user's IP address to require to be matched when authenticating the
   cookies. If you set this to something less than 32, then the user will
   be given a checkbox for "Restrict this login to my IP address" on the
   login screen, which defaults to checked. If they leave the box
   checked, Bugzilla will behave the same as it did before, requiring an
   exact match on their IP address to remain logged in. If they uncheck
   the box, then only the left side of their IP address (up to the number
   of bits you specified in the parameter) has to match to remain logged
   in.

3. Bugzilla Security

   A.3.1. How do I completely disable MySQL security if it's giving me
   problems (I've followed the instructions in the installation section
   of this guide)?

   Run MySQL like this: "mysqld --skip-grant-tables". Please remember
   this makes MySQL as secure as taping a $100 to the floor of a football
   stadium bathroom for safekeeping.

   A.3.2. Are there any security problems with Bugzilla?

   The Bugzilla code has undergone a reasonably complete security audit,
   and user-facing CGIs run under Perl's taint mode. However, it is
   recommended that you closely examine permissions on your Bugzilla
   installation, and follow the recommended security guidelines found in
   The Bugzilla Guide.

   A.3.3. I've implemented the security fixes mentioned in Chris Yeh's
   security advisory of 5/10/2000 advising not to run MySQL as root, and
   am running into problems with MySQL no longer working correctly.

   This is a common problem, related to running out of file descriptors.
   Simply add "ulimit -n unlimited" to the script which starts mysqld.

4. Bugzilla Email

   A.4.1. I have a user who doesn't want to receive any more email from
   Bugzilla. How do I stop it entirely for this user?

   The user should be able to set this in user email preferences (uncheck
   all boxes) or you can add their email address to the data/nomail file.

   A.4.2. I'm evaluating/testing Bugzilla, and don't want it to send
   email to anyone but me. How do I do it?

   Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:",
   replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>".

   A.4.3. I want whineatnews.pl to whine at something more, or other
   than, only new bugs. How do I do it?

   Try Klaas Freitag's excellent patch for "whineatassigned"
   functionality. You can find it at
   http://bugzilla.mozilla.org/show_bug.cgi?id=6679. This patch is
   against an older version of Bugzilla, so you must apply the diffs
   manually.

   A.4.4. I don't like/want to use Procmail to hand mail off to
   bug_email.pl. What alternatives do I have?

   You can call bug_email.pl directly from your aliases file, with an
   entry like this:

     bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"

   However, this is fairly nasty and subject to problems; you also need
   to set up your smrsh (sendmail restricted shell) to allow it. In a
   pinch, though, it can work.

   A.4.5. How do I set up the email interface to submit/change bugs via
   email?

   You can find an updated README.mailif file in the contrib/ directory
   of your Bugzilla distribution that walks you through the setup.

   A.4.6. Email takes FOREVER to reach me from Bugzilla -- it's extremely
   slow. What gives?

   If you are using an alternate Mail Transport Agent (MTA other than
   sendmail), make sure the options given in the "processmail" and other
   scripts for all instances of "sendmail" are correct for your MTA.

   If you are using Sendmail, try enabling "sendmailnow" in
   editparams.cgi. If you are using Postfix, you will also need to enable
   "sendmailnow".

   A.4.7. How come email from Bugzilla changes never reaches me?

   Double-check that you have not turned off email in your user
   preferences. Confirm that Bugzilla is able to send email by visiting
   the "Log In" link of your Bugzilla installation and clicking the
   "Email me a password" button after entering your email address.

   If you never receive mail from Bugzilla, chances you do not have
   sendmail in "/usr/lib/sendmail". Ensure sendmail lives in, or is
   symlinked to, "/usr/lib/sendmail".

5. Bugzilla Database

   A.5.1. I've heard Bugzilla can be used with Oracle?

   Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle. Red
   Hat's newer version (based on 2.17.1 and soon to be merged into the
   main distribution) runs on PostgreSQL. At this time we know of no
   recent ports of Bugzilla to Oracle but do intend to support it in the
   future (possibly the 2.20 time-frame).

   A.5.2. I think my database might be corrupted, or contain invalid
   entries. What do I do?

   Run the "sanity check" utility (./sanitycheck.cgi in the Bugzilla_home
   directory) from your web browser to see! If it finishes without
   errors, you're probably OK. If it doesn't come back OK (i.e. any red
   letters), there are certain things Bugzilla can recover from and
   certain things it can't. If it can't auto-recover, I hope you're
   familiar with mysqladmin commands or have installed another way to
   manage your database. Sanity Check, although it is a good basic check
   on your database integrity, by no means is a substitute for competent
   database administration and avoiding deletion of data. It is not
   exhaustive, and was created to do a basic check for the most common
   problems in Bugzilla databases.

   A.5.3. I want to manually edit some entries in my database. How?

   There is no facility in Bugzilla itself to do this. It's also
   generally not a smart thing to do if you don't know exactly what
   you're doing. However, if you understand SQL you can use the mysql
   command line utility to manually insert, delete and modify table
   information. There are also more intuitive GUI clients available.
   Personal favorites of the Bugzilla team are phpMyAdmin and MySQL
   Control Center.

   A.5.4. I think I've set up MySQL permissions correctly, but Bugzilla
   still can't connect.

   Try running MySQL from its binary: "mysqld --skip-grant-tables". This
   will allow you to completely rule out grant tables as the cause of
   your frustration. If this Bugzilla is able to connect at this point
   then you need to check that you have granted proper permission to the
   user password combo defined in localconfig.

   Warning

   Running MySQL with this command line option is very insecure and
   should only be done when not connected to the external network as a
   troubleshooting step.

   A.5.5. How do I synchronize bug information among multiple different
   Bugzilla databases?

   Well, you can synchronize or you can move bugs. Synchronization will
   only work one way -- you can create a read-only copy of the database
   at one site, and have it regularly updated at intervals from the main
   database.

   MySQL has some synchronization features builtin to the latest
   releases. It would be great if someone looked into the possibilities
   there and provided a report to the newsgroup on how to effectively
   synchronize two Bugzilla installations.

   If you simply need to transfer bugs from one Bugzilla to another,
   checkout the "move.pl" script in the Bugzilla distribution.

6. Bugzilla and Win32

   A.6.1. What is the easiest way to run Bugzilla on Win32
   (Win98+/NT/2K)?

   Remove Windows. Install Linux. Install Bugzilla. The boss will never
   know the difference.

   A.6.2. Is there a "Bundle::Bugzilla" equivalent for Win32?

   Not currently. Bundle::Bugzilla enormously simplifies Bugzilla
   installation on UNIX systems. If someone can volunteer to create a
   suitable PPM bundle for Win32, it would be appreciated.

   A.6.3. CGI's are failing with a "something.cgi is not a valid Windows
   NT application" error. Why?

   Depending on what Web server you are using, you will have to configure
   the Web server to treat *.cgi files as CGI scripts. In IIS, you do
   this by adding *.cgi to the App Mappings with the <path>\perl.exe %s
   %s as the executable.

   Microsoft has some advice on this matter, as well:

     "Set application mappings. In the ISM, map the extension for the
     script file(s) to the executable for the script interpreter. For
     example, you might map the extension .py to Python.exe, the
     executable for the Python script interpreter. Note For the
     ActiveState Perl script interpreter, the extension .pl is
     associated with PerlIS.dll by default. If you want to change the
     association of .pl to perl.exe, you need to change the application
     mapping. In the mapping, you must add two percent (%) characters to
     the end of the pathname for perl.exe, as shown in this example:
     c:\perl\bin\perl.exe %s %s"

   A.6.4. I'm having trouble with the perl modules for NT not being able
   to talk to to the database.

   Your modules may be outdated or inaccurate. Try:

    1. Hitting http://www.activestate.com/ActivePerl
    2. Download ActivePerl
    3. Go to your prompt
    4. Type 'ppm'
    5. PPM> install DBI DBD-mysql GD

   I reckon TimeDate and Data::Dumper come with the activeperl. You can
   check the ActiveState site for packages for installation through PPM.
   http://www.activestate.com/Packages/

7. Bugzilla Usage

   A.7.1. How do I change my user name (email address) in Bugzilla?

   New in 2.16 - go to the Account section of the Preferences. You will
   be emailed at both addresses for confirmation.

   A.7.2. The query page is very confusing. Isn't there a simpler way to
   query?

   The interface was simplified by a UI designer for 2.16. Further
   suggestions for improvement are welcome, but we won't sacrifice power
   for simplicity.

   A.7.3. I'm confused by the behavior of the "accept" button in the Show
   Bug form. Why doesn't it assign the bug to me when I accept it?

   The current behavior is acceptable to bugzilla.mozilla.org and most
   users. You have your choice of patches to change this behavior,
   however.

   Add a "and accept bug" radio button
   "Accept" button automatically assigns to you

   Note that these patches are somewhat dated. You will need to apply
   them manually.

   A.7.4. I can't upload anything into the database via the "Create
   Attachment" link. What am I doing wrong?

   The most likely cause is a very old browser or a browser that is
   incompatible with file upload via POST. Download the latest Netscape,
   Microsoft, or Mozilla browser to handle uploads correctly.

   A.7.5. How do I change a keyword in Bugzilla, once some bugs are using
   it?

   In the Bugzilla administrator UI, edit the keyword and it will let you
   replace the old keyword name with a new one. This will cause a problem
   with the keyword cache. Run sanitycheck.cgi to fix it.

   A.7.6. Why can't I close bugs from the "Change Several Bugs at Once"
   page?

   The logic flow currently used is RESOLVED, then VERIFIED, then CLOSED.
   You can mass-CLOSE bugs from the change several bugs at once page.
   but, every bug listed on the page has to be in VERIFIED state before
   the control to do it will show up on the form. You can also
   mass-VERIFY, but every bug listed has to be RESOLVED in order for the
   control to show up on the form. The logic behind this is that if you
   pick one of the bugs that's not VERIFIED and try to CLOSE it, the bug
   change will fail miserably (thus killing any changes in the list after
   it while doing the bulk change) so it doesn't even give you the
   choice.

8. Bugzilla Hacking

   A.8.1. What bugs are in Bugzilla right now?

   Try this link to view current bugs or requests for enhancement for
   Bugzilla.

   You can view bugs marked for 2.18 release here. This list includes
   bugs for the 2.18 release that have already been fixed and checked
   into CVS. Please consult the Bugzilla Project Page for details on how
   to check current sources out of CVS so you can have these bug fixes
   early!

   A.8.2. How can I change the default priority to a null value? For
   instance, have the default priority be "---" instead of "P2"?

   This is well-documented here:
   http://bugzilla.mozilla.org/show_bug.cgi?id=49862. Ultimately, it's as
   easy as adding the "---" priority field to your localconfig file in
   the appropriate area, re-running checksetup.pl, and then changing the
   default priority in your browser using "editparams.cgi".

   A.8.3. What's the best way to submit patches? What guidelines should I
   follow?

    1. Enter a bug into bugzilla.mozilla.org for the "Bugzilla" product.
    2. Upload your patch as a unified diff (having used "diff -u" against
       the current sources checked out of CVS), or new source file by
       clicking "Create a new attachment" link on the bug page you've
       just created, and include any descriptions of database changes you
       may make, into the bug ID you submitted in step #1. Be sure and
       click the "Patch" checkbox to indicate the text you are sending is
       a patch!
    3. Announce your patch and the associated URL
       (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXXXX) for
       discussion in the newsgroup (netscape.public.mozilla.webtools).
       You'll get a really good, fairly immediate reaction to the
       implications of your patch, which will also give us an idea how
       well-received the change would be.
    4. If it passes muster with minimal modification, the person to whom
       the bug is assigned in Bugzilla is responsible for seeing the
       patch is checked into CVS.
    5. Bask in the glory of the fact that you helped write the most
       successful open-source bug-tracking software on the planet :)
     _________________________________________________________________

Appendix B. The Bugzilla Database

   Note

   This document really needs to be updated with more fleshed out
   information about primary keys, interrelationships, and maybe some
   nifty tables to document dependencies. Any takers?
     _________________________________________________________________

B.1. Database Schema Chart

   [dbschema.jpg]

   Bugzilla database relationships chart
     _________________________________________________________________

B.2. MySQL Bugzilla Database Introduction

   This information comes straight from my life. I was forced to learn
   how Bugzilla organizes database because of nitpicky requests from
   users for tiny changes in wording, rather than having people
   re-educate themselves or figure out how to work our procedures around
   the tool. It sucks, but it can and will happen to you, so learn how
   the schema works and deal with it when it comes.

   So, here you are with your brand-new installation of Bugzilla. You've
   got MySQL set up, Apache working right, Perl DBI and DBD talking to
   the database flawlessly. Maybe you've even entered a few test bugs to
   make sure email's working; people seem to be notified of new bugs and
   changes, and you can enter and edit bugs to your heart's content.
   Perhaps you've gone through the trouble of setting up a gateway for
   people to submit bugs to your database via email, have had a few
   people test it, and received rave reviews from your beta testers.

   What's the next thing you do? Outline a training strategy for your
   development team, of course, and bring them up to speed on the new
   tool you've labored over for hours.

   Your first training session starts off very well! You have a captive
   audience which seems enraptured by the efficiency embodied in this
   thing called "Bugzilla". You are caught up describing the nifty
   features, how people can save favorite queries in the database, set
   them up as headers and footers on their pages, customize their
   layouts, generate reports, track status with greater efficiency than
   ever before, leap tall buildings with a single bound and rescue Jane
   from the clutches of Certain Death!

   But Certain Death speaks up -- a tiny voice, from the dark corners of
   the conference room. "I have a concern," the voice hisses from the
   darkness, "about the use of the word 'verified'.

   The room, previously filled with happy chatter, lapses into
   reverential silence as Certain Death (better known as the Vice
   President of Software Engineering) continues. "You see, for two years
   we've used the word 'verified' to indicate that a developer or quality
   assurance engineer has confirmed that, in fact, a bug is valid. I
   don't want to lose two years of training to a new software product.
   You need to change the bug status of 'verified' to 'approved' as soon
   as possible. To avoid confusion, of course."

   Oh no! Terror strikes your heart, as you find yourself mumbling "yes,
   yes, I don't think that would be a problem," You review the changes
   with Certain Death, and continue to jabber on, "no, it's not too big a
   change. I mean, we have the source code, right? You know, 'Use the
   Source, Luke' and all that... no problem," All the while you quiver
   inside like a beached jellyfish bubbling, burbling, and boiling on a
   hot Jamaican sand dune...

   Thus begins your adventure into the heart of Bugzilla. You've been
   forced to learn about non-portable enum() fields, varchar columns, and
   tinyint definitions. The Adventure Awaits You!
     _________________________________________________________________

B.2.1. Bugzilla Database Basics

   If you were like me, at this point you're totally clueless about the
   internals of MySQL, and if it weren't for this executive order from
   the Vice President you couldn't care less about the difference between
   a "bigint" and a "tinyint" entry in MySQL. I recommend you refer to
   the MySQL documentation, available at MySQL.com . Below are the basics
   you need to know about the Bugzilla database. Check the chart above
   for more details.

    1. To connect to your database:
       bash# mysql -u root
       If this works without asking you for a password, shame on you !
       You should have locked your security down like the installation
       instructions told you to. You can find details on locking down
       your database in the Bugzilla FAQ in this directory (under
       "Security"), or more robust security generalities in the MySQL
       searchable documentation.
    2. You should now be at a prompt that looks like this:
       mysql>
       At the prompt, if "bugs" is the name you chose in the localconfig
       file for your Bugzilla database, type:
       mysql use bugs;
     _________________________________________________________________

B.2.1.1. Bugzilla Database Tables

   Imagine your MySQL database as a series of spreadsheets, and you won't
   be too far off. If you use this command:

   mysql> show tables from bugs;

   you'll be able to see the names of all the "spreadsheets" (tables) in
   your database.

   From the command issued above, ou should have some output that looks
   like this:
+-------------------+
| Tables in bugs    |
+-------------------+
| attachments       |
| bugs              |
| bugs_activity     |
| cc                |
| components        |
| dependencies      |
| fielddefs         |
| groups            |
| keyworddefs       |
| keywords          |
| logincookies      |
| longdescs         |
| milestones        |
| namedqueries      |
| products          |
| profiles          |
| profiles_activity |
| shadowlog         |
| tokens            |
| versions          |
| votes             |
| watch             |
+-------------------+

     Here's an overview of what each table does.  Most columns in each ta
   ble have
   descriptive names that make it fairly trivial to figure out their jobs
   .
   attachments: This table stores all attachments to bugs.  It tends to b
   e your
   largest table, yet also generally has the fewest entries because file
   attachments are so (relatively) large.
   bugs:  This is the core of your system.  The bugs table stores most of
    the
   current information about a bug, with the exception of the info stored
    in the
   other tables.
   bugs_activity:  This stores information regarding what changes are mad
   e to bugs
   when -- a history file.
   cc:  This tiny table simply stores all the CC information for any bug
   which has
   any entries in the CC field of the bug.  Note that, like most other ta
   bles in
   Bugzilla, it does not refer to users by their user names, but by their
    unique
   userid, stored as a primary key in the profiles table.
   components: This stores the programs and components (or products and
   components, in newer Bugzilla parlance) for Bugzilla.  Curiously, the
   "program"
   (product) field is the full name of the product, rather than some othe
   r unique
   identifier, like bug_id and user_id are elsewhere in the database.
   dependencies: Stores data about those cool dependency trees.
   fielddefs:  A nifty table that defines other tables.  For instance, wh
   en you
   submit a form that changes the value of "AssignedTo" this table allows
   translation to the actual field name "assigned_to" for entry into MySQ
   L.
   groups:  defines bitmasks for groups.  A bitmask is a number that can
   uniquely
   identify group memberships.  For instance, say the group that is allow
   ed to
   tweak parameters is assigned a value of "1", the group that is allowed
    to edit
   users is assigned a "2", and the group that is allowed to create new g
   roups is
   assigned the bitmask of "4".  By uniquely combining the group bitmasks
    (much
   like the chmod command in UNIX,) you can identify a user is allowed to
    tweak
   parameters and create groups, but not edit users, by giving him a bitm
   ask of
   "5", or a user allowed to edit users and create groups, but not tweak
   parameters, by giving him a bitmask of "6" Simple, huh?
     If this makes no sense to you, try this at the mysql prompt:
   mysql> select * from groups;
     You'll see the list, it makes much more sense that way.
   keyworddefs:  Definitions of keywords to be used
   keywords: Unlike what you'd think, this table holds which keywords are
   associated with which bug id's.
   logincookies: This stores every login cookie ever assigned to you for
   every
   machine you've ever logged into Bugzilla from.  Curiously, it never do
   es any
   housecleaning -- I see cookies in this file I've not used for months.
    However,
   since Bugzilla never expires your cookie (for convenience' sake), it m
   akes
   sense.
   longdescs:  The meat of bugzilla -- here is where all user comments ar
   e stored!
   You've only got 2^24 bytes per comment (it's a mediumtext field), so s
   peak
   sparingly -- that's only the amount of space the Old Testament from th
   e Bible
   would take (uncompressed, 16 megabytes).  Each comment is keyed to the
   bug_id to which it's attached, so the order is necessarily chronologic
   al, for
   comments are played back in the order in which they are received.
   milestones:  Interesting that milestones are associated with a specifi
   c product
   in this table, but Bugzilla does not yet support differing milestones
   by
   product through the standard configuration interfaces.
   namedqueries:  This is where everybody stores their "custom queries".
    Very
   cool feature; it beats the tar out of having to bookmark each cool que
   ry you
   construct.
   products:  What products you have, whether new bug entries are allowed
    for the
   product, what milestone you're working toward on that product, votes,
   etc.  It
   will be nice when the components table supports these same features, s
   o you
   could close a particular component for bug entry without having to clo
   se an
   entire product...
   profiles:  Ahh, so you were wondering where your precious user informa
   tion was
   stored?  Here it is!  With the passwords in plain text for all to see!
    (but
   sshh... don't tell your users!)
   profiles_activity:  Need to know who did what when to who's profile?
   This'll
   tell you, it's a pretty complete history.
   shadowlog:  I could be mistaken here, but I believe this table tells y
   ou when
   your shadow database is updated and what commands were used to update
   it.  We
   don't use a shadow database at our site yet, so it's pretty empty for
   us.
   versions:  Version information for every product
   votes:  Who voted for what when
   watch:  Who (according to userid) is watching who's bugs (according to
    their
   userid).
   ===
   THE DETAILS
   ===
     Ahh, so you're wondering just what to do with the information above?
     At the
   mysql prompt, you can view any information about the columns in a tabl
   e with
   this command (where "table" is the name of the table you wish to view)
   :
   mysql> show columns from table;
     You can also view all the data in a table with this command:
   mysql> select * from table;
     -- note: this is a very bad idea to do on, for instance, the "bugs"
   table if
   you have 50,000 bugs.  You'll be sitting there a while until you ctrl-
   c or
   50,000 bugs play across your screen.
     You can limit the display from above a little with the command, wher
   e
   "column" is the name of the column for which you wish to restrict info
   rmation:
   mysql> select * from table where (column = "some info");
     -- or the reverse of this
   mysql> select * from table where (column != "some info");
     Let's take our example from the introduction, and assume you need to
    change
   the word "verified" to "approved" in the resolution field.  We know fr
   om the
   above information that the resolution is likely to be stored in the "b
   ugs"
   table. Note we'll need to change a little perl code as well as this da
   tabase
   change, but I won't plunge into that in this document. Let's verify th
   e
   information is stored in the "bugs" table:
   mysql> show columns from bugs
     (exceedingly long output truncated here)
   | bug_status| enum('UNCONFIRMED','NEW','ASSIGNED','REOPENED','RESOLVED
   ','VERIFIED','CLOSED')||MUL | UNCONFIRMED||
     Sorry about that long line.  We see from this that the "bug status"
   column is
   an "enum field", which is a MySQL peculiarity where a string type fiel
   d can
   only have certain types of entries.  While I think this is very cool,
   it's not
   standard SQL.  Anyway, we need to add the possible enum field entry
   'APPROVED' by altering the "bugs" table.
   mysql> ALTER table bugs CHANGE bug_status bug_status
       -> enum("UNCONFIRMED", "NEW", "ASSIGNED", "REOPENED", "RESOLVED",
       -> "VERIFIED", "APPROVED", "CLOSED") not null;
       (note we can take three lines or more -- whatever you put in befor
   e the
   semicolon is evaluated as a single expression)
   Now if you do this:
   mysql> show columns from bugs;
     you'll see that the bug_status field has an extra "APPROVED" enum th
   at's
   available!  Cool thing, too, is that this is reflected on your query p
   age as
   well -- you can query by the new status.  But how's it fit into the ex
   isting
   scheme of things?
     Looks like you need to go back and look for instances of the word "v
   erified"
   in the perl code for Bugzilla -- wherever you find "verified", change
   it to
   "approved" and you're in business (make sure that's a case-insensitive
    search).
   Although you can query by the enum field, you can't give something a s
   tatus
   of "APPROVED" until you make the perl changes.   Note that this change
    I
   mentioned can also be done by editing checksetup.pl, which automates a
    lot of
   this.  But you need to know this stuff anyway, right?
     _________________________________________________________________

Appendix C. Useful Patches and Utilities for Bugzilla

   Are you looking for a way to put your Bugzilla into overdrive? Catch
   some of the niftiest tricks here in this section.
     _________________________________________________________________

C.1. Apache mod_rewrite magic

   Apache's mod_rewrite module lets you do some truly amazing things with
   URL rewriting. Here are a couple of examples of what you can do.

    1. Make it so if someone types http://www.foo.com/12345 , Bugzilla
       spits back http://www.foo.com/show_bug.cgi?id=12345. Try setting
       up your VirtualHost section for Bugzilla with a rule like this:

<VirtualHost 12.34.56.78>
RewriteEngine On
RewriteRule ^/([0-9]+)$ http://foo.bar.com/show_bug.cgi?id=$1 [L,R]
</VirtualHost>

    2. There are many, many more things you can do with mod_rewrite.
       Please refer to the mod_rewrite documentation at
       http://www.apache.org.
     _________________________________________________________________

C.2. Command-line Bugzilla Queries

   There are a suite of Unix utilities for querying Bugzilla from the
   command line. They live in the contrib/cmdline directory. However,
   they have not yet been updated to work with 2.16
   (post-templatisation.). There are three files - query.conf, buglist
   and bugs.

   query.conf contains the mapping from options to field names and
   comparison types. Quoted option names are "grepped" for, so it should
   be easy to edit this file. Comments (#) have no effect; you must make
   sure these lines do not contain any quoted "option".

   buglist is a shell script which submits a Bugzilla query and writes
   the resulting HTML page to stdout. It supports both short options,
   (such as "-Afoo" or "-Rbar") and long options (such as
   "--assignedto=foo" or "--reporter=bar"). If the first character of an
   option is not "-", it is treated as if it were prefixed with
   "--default=".

   The column list is taken from the COLUMNLIST environment variable.
   This is equivalent to the "Change Columns" option when you list bugs
   in buglist.cgi. If you have already used Bugzilla, grep for COLUMNLIST
   in your cookies file to see your current COLUMNLIST setting.

   bugs is a simple shell script which calls buglist and extracts the bug
   numbers from the output. Adding the prefix
   "http://bugzilla.mozilla.org/buglist.cgi?bug_id=" turns the bug list
   into a working link if any bugs are found. Counting bugs is easy. Pipe
   the results through sed -e 's/,/ /g' | wc | awk '{printf $2 "\n"}'

   Akkana Peck says she has good results piping buglist output through
   w3m -T text/html -dump
     _________________________________________________________________

Appendix D. Bugzilla Variants and Competitors

   I created this section to answer questions about Bugzilla competitors
   and variants, then found a wonderful site which covers an awful lot of
   what I wanted to discuss. Rather than quote it in its entirety, I'll
   simply refer you here: http://linas.org/linux/pm.html
     _________________________________________________________________

D.1. Red Hat Bugzilla

   Red Hat's old fork of Bugzilla which was based on version 2.8 is now
   obsolete. The newest version in use is based on version 2.17.1 and is
   in the process of being integrated into the main Bugzilla source tree.
   The back-end is modified to work with PostgreSQL instead of MySQL and
   they have custom templates to get their desired look and feel, but
   other than that it is Bugzilla 2.17.1. Dave Lawrence of Red Hat put
   forth a great deal of effort to make sure that the changes he made
   could be integrated back into the main tree. Bug 98304 exists to track
   this integration.

   URL: http://bugzilla.redhat.com/bugzilla/

   This section last updated 24 Dec 2002
     _________________________________________________________________

D.2. Loki Bugzilla (Fenris)

   Fenris was a fork from Bugzilla made by Loki Games; when Loki went
   into receivership, it died. While Loki's other code lives on, its
   custodians recommend Bugzilla for future bug-tracker deployments.

   This section last updated 27 Jul 2002
     _________________________________________________________________

D.3. Issuezilla

   Issuezilla was another fork from Bugzilla, made by collab.net and
   hosted at tigris.org. It is also dead; the primary focus of
   bug-tracking at tigris.org is their Java-based bug-tracker, Section
   D.4.

   This section last updated 27 Jul 2002
     _________________________________________________________________

D.4. Scarab

   Scarab is a new open source bug-tracking system built using Java
   Servlet technology. It is currently at version 1.0 beta 13.

   URL: http://scarab.tigris.org

   This section last updated 18 Jan 2003
     _________________________________________________________________

D.5. Perforce SCM

   Although Perforce isn't really a bug tracker, it can be used as such
   through the "jobs" functionality.

   URL: http://www.perforce.com/perforce/technotes/note052.html 

   This section last updated 27 Jul 2002
     _________________________________________________________________

D.6. SourceForge

   SourceForge is a way of coordinating geographically distributed free
   software and open source projects over the Internet. It has a built-in
   bug tracker, but it's not highly thought of.

   URL: http://www.sourceforge.net

   This section last updated 27 Jul 2002
     _________________________________________________________________

Appendix E. GNU Free Documentation License

   Version 1.1, March 2000

     Copyright (C) 2000 Free Software Foundation, Inc. 59 Temple Place,
     Suite 330, Boston, MA 02111-1307 USA Everyone is permitted to copy
     and distribute verbatim copies of this license document, but
     changing it is not allowed.
     _________________________________________________________________

0. PREAMBLE

   The purpose of this License is to make a manual, textbook, or other
   written document "free" in the sense of freedom: to assure everyone
   the effective freedom to copy and redistribute it, with or without
   modifying it, either commercially or noncommercially. Secondarily,
   this License preserves for the author and publisher a way to get
   credit for their work, while not being considered responsible for
   modifications made by others.

   This License is a kind of "copyleft", which means that derivative
   works of the document must themselves be free in the same sense. It
   complements the GNU General Public License, which is a copyleft
   license designed for free software.

   We have designed this License in order to use it for manuals for free
   software, because free software needs free documentation: a free
   program should come with manuals providing the same freedoms that the
   software does. But this License is not limited to software manuals; it
   can be used for any textual work, regardless of subject matter or
   whether it is published as a printed book. We recommend this License
   principally for works whose purpose is instruction or reference.
     _________________________________________________________________

1. APPLICABILITY AND DEFINITIONS

   This License applies to any manual or other work that contains a
   notice placed by the copyright holder saying it can be distributed
   under the terms of this License. The "Document", below, refers to any
   such manual or work. Any member of the public is a licensee, and is
   addressed as "you".

   A "Modified Version" of the Document means any work containing the
   Document or a portion of it, either copied verbatim, or with
   modifications and/or translated into another language.

   A "Secondary Section" is a named appendix or a front-matter section of
   the Document that deals exclusively with the relationship of the
   publishers or authors of the Document to the Document's overall
   subject (or to related matters) and contains nothing that could fall
   directly within that overall subject. (For example, if the Document is
   in part a textbook of mathematics, a Secondary Section may not explain
   any mathematics.) The relationship could be a matter of historical
   connection with the subject or with related matters, or of legal,
   commercial, philosophical, ethical or political position regarding
   them.

   The "Invariant Sections" are certain Secondary Sections whose titles
   are designated, as being those of Invariant Sections, in the notice
   that says that the Document is released under this License.

   The "Cover Texts" are certain short passages of text that are listed,
   as Front-Cover Texts or Back-Cover Texts, in the notice that says that
   the Document is released under this License.

   A "Transparent" copy of the Document means a machine-readable copy,
   represented in a format whose specification is available to the
   general public, whose contents can be viewed and edited directly and
   straightforwardly with generic text editors or (for images composed of
   pixels) generic paint programs or (for drawings) some widely available
   drawing editor, and that is suitable for input to text formatters or
   for automatic translation to a variety of formats suitable for input
   to text formatters. A copy made in an otherwise Transparent file
   format whose markup has been designed to thwart or discourage
   subsequent modification by readers is not Transparent. A copy that is
   not "Transparent" is called "Opaque".

   Examples of suitable formats for Transparent copies include plain
   ASCII without markup, Texinfo input format, LaTeX input format, SGML
   or XML using a publicly available DTD, and standard-conforming simple
   HTML designed for human modification. Opaque formats include
   PostScript, PDF, proprietary formats that can be read and edited only
   by proprietary word processors, SGML or XML for which the DTD and/or
   processing tools are not generally available, and the
   machine-generated HTML produced by some word processors for output
   purposes only.

   The "Title Page" means, for a printed book, the title page itself,
   plus such following pages as are needed to hold, legibly, the material
   this License requires to appear in the title page. For works in
   formats which do not have any title page as such, "Title Page" means
   the text near the most prominent appearance of the work's title,
   preceding the beginning of the body of the text.
     _________________________________________________________________

2. VERBATIM COPYING

   You may copy and distribute the Document in any medium, either
   commercially or noncommercially, provided that this License, the
   copyright notices, and the license notice saying this License applies
   to the Document are reproduced in all copies, and that you add no
   other conditions whatsoever to those of this License. You may not use
   technical measures to obstruct or control the reading or further
   copying of the copies you make or distribute. However, you may accept
   compensation in exchange for copies. If you distribute a large enough
   number of copies you must also follow the conditions in section 3.

   You may also lend copies, under the same conditions stated above, and
   you may publicly display copies.
     _________________________________________________________________

3. COPYING IN QUANTITY

   If you publish printed copies of the Document numbering more than 100,
   and the Document's license notice requires Cover Texts, you must
   enclose the copies in covers that carry, clearly and legibly, all
   these Cover Texts: Front-Cover Texts on the front cover, and
   Back-Cover Texts on the back cover. Both covers must also clearly and
   legibly identify you as the publisher of these copies. The front cover
   must present the full title with all words of the title equally
   prominent and visible. You may add other material on the covers in
   addition. Copying with changes limited to the covers, as long as they
   preserve the title of the Document and satisfy these conditions, can
   be treated as verbatim copying in other respects.

   If the required texts for either cover are too voluminous to fit
   legibly, you should put the first ones listed (as many as fit
   reasonably) on the actual cover, and continue the rest onto adjacent
   pages.

   If you publish or distribute Opaque copies of the Document numbering
   more than 100, you must either include a machine-readable Transparent
   copy along with each Opaque copy, or state in or with each Opaque copy
   a publicly-accessible computer-network location containing a complete
   Transparent copy of the Document, free of added material, which the
   general network-using public has access to download anonymously at no
   charge using public-standard network protocols. If you use the latter
   option, you must take reasonably prudent steps, when you begin
   distribution of Opaque copies in quantity, to ensure that this
   Transparent copy will remain thus accessible at the stated location
   until at least one year after the last time you distribute an Opaque
   copy (directly or through your agents or retailers) of that edition to
   the public.

   It is requested, but not required, that you contact the authors of the
   Document well before redistributing any large number of copies, to
   give them a chance to provide you with an updated version of the
   Document.
     _________________________________________________________________

4. MODIFICATIONS

   You may copy and distribute a Modified Version of the Document under
   the conditions of sections 2 and 3 above, provided that you release
   the Modified Version under precisely this License, with the Modified
   Version filling the role of the Document, thus licensing distribution
   and modification of the Modified Version to whoever possesses a copy
   of it. In addition, you must do these things in the Modified Version:

    A. Use in the Title Page (and on the covers, if any) a title distinct
       from that of the Document, and from those of previous versions
       (which should, if there were any, be listed in the History section
       of the Document). You may use the same title as a previous version
       if the original publisher of that version gives permission.
    B. List on the Title Page, as authors, one or more persons or
       entities responsible for authorship of the modifications in the
       Modified Version, together with at least five of the principal
       authors of the Document (all of its principal authors, if it has
       less than five).
    C. State on the Title page the name of the publisher of the Modified
       Version, as the publisher.
    D. Preserve all the copyright notices of the Document.
    E. Add an appropriate copyright notice for your modifications
       adjacent to the other copyright notices.
    F. Include, immediately after the copyright notices, a license notice
       giving the public permission to use the Modified Version under the
       terms of this License, in the form shown in the Addendum below.
    G. Preserve in that license notice the full lists of Invariant
       Sections and required Cover Texts given in the Document's license
       notice.
    H. Include an unaltered copy of this License.
    I. Preserve the section entitled "History", and its title, and add to
       it an item stating at least the title, year, new authors, and
       publisher of the Modified Version as given on the Title Page. If
       there is no section entitled "History" in the Document, create one
       stating the title, year, authors, and publisher of the Document as
       given on its Title Page, then add an item describing the Modified
       Version as stated in the previous sentence.
    J. Preserve the network location, if any, given in the Document for
       public access to a Transparent copy of the Document, and likewise
       the network locations given in the Document for previous versions
       it was based on. These may be placed in the "History" section. You
       may omit a network location for a work that was published at least
       four years before the Document itself, or if the original
       publisher of the version it refers to gives permission.
    K. In any section entitled "Acknowledgements" or "Dedications",
       preserve the section's title, and preserve in the section all the
       substance and tone of each of the contributor acknowledgements
       and/or dedications given therein.
    L. Preserve all the Invariant Sections of the Document, unaltered in
       their text and in their titles. Section numbers or the equivalent
       are not considered part of the section titles.
    M. Delete any section entitled "Endorsements". Such a section may not
       be included in the Modified Version.
    N. Do not retitle any existing section as "Endorsements" or to
       conflict in title with any Invariant Section.

   If the Modified Version includes new front-matter sections or
   appendices that qualify as Secondary Sections and contain no material
   copied from the Document, you may at your option designate some or all
   of these sections as invariant. To do this, add their titles to the
   list of Invariant Sections in the Modified Version's license notice.
   These titles must be distinct from any other section titles.

   You may add a section entitled "Endorsements", provided it contains
   nothing but endorsements of your Modified Version by various
   parties--for example, statements of peer review or that the text has
   been approved by an organization as the authoritative definition of a
   standard.

   You may add a passage of up to five words as a Front-Cover Text, and a
   passage of up to 25 words as a Back-Cover Text, to the end of the list
   of Cover Texts in the Modified Version. Only one passage of
   Front-Cover Text and one of Back-Cover Text may be added by (or
   through arrangements made by) any one entity. If the Document already
   includes a cover text for the same cover, previously added by you or
   by arrangement made by the same entity you are acting on behalf of,
   you may not add another; but you may replace the old one, on explicit
   permission from the previous publisher that added the old one.

   The author(s) and publisher(s) of the Document do not by this License
   give permission to use their names for publicity for or to assert or
   imply endorsement of any Modified Version.
     _________________________________________________________________

5. COMBINING DOCUMENTS

   You may combine the Document with other documents released under this
   License, under the terms defined in section 4 above for modified
   versions, provided that you include in the combination all of the
   Invariant Sections of all of the original documents, unmodified, and
   list them all as Invariant Sections of your combined work in its
   license notice.

   The combined work need only contain one copy of this License, and
   multiple identical Invariant Sections may be replaced with a single
   copy. If there are multiple Invariant Sections with the same name but
   different contents, make the title of each such section unique by
   adding at the end of it, in parentheses, the name of the original
   author or publisher of that section if known, or else a unique number.
   Make the same adjustment to the section titles in the list of
   Invariant Sections in the license notice of the combined work.

   In the combination, you must combine any sections entitled "History"
   in the various original documents, forming one section entitled
   "History"; likewise combine any sections entitled "Acknowledgements",
   and any sections entitled "Dedications". You must delete all sections
   entitled "Endorsements."
     _________________________________________________________________

6. COLLECTIONS OF DOCUMENTS

   You may make a collection consisting of the Document and other
   documents released under this License, and replace the individual
   copies of this License in the various documents with a single copy
   that is included in the collection, provided that you follow the rules
   of this License for verbatim copying of each of the documents in all
   other respects.

   You may extract a single document from such a collection, and
   distribute it individually under this License, provided you insert a
   copy of this License into the extracted document, and follow this
   License in all other respects regarding verbatim copying of that
   document.
     _________________________________________________________________

7. AGGREGATION WITH INDEPENDENT WORKS

   A compilation of the Document or its derivatives with other separate
   and independent documents or works, in or on a volume of a storage or
   distribution medium, does not as a whole count as a Modified Version
   of the Document, provided no compilation copyright is claimed for the
   compilation. Such a compilation is called an "aggregate", and this
   License does not apply to the other self-contained works thus compiled
   with the Document, on account of their being thus compiled, if they
   are not themselves derivative works of the Document.

   If the Cover Text requirement of section 3 is applicable to these
   copies of the Document, then if the Document is less than one quarter
   of the entire aggregate, the Document's Cover Texts may be placed on
   covers that surround only the Document within the aggregate. Otherwise
   they must appear on covers around the whole aggregate.
     _________________________________________________________________

8. TRANSLATION

   Translation is considered a kind of modification, so you may
   distribute translations of the Document under the terms of section 4.
   Replacing Invariant Sections with translations requires special
   permission from their copyright holders, but you may include
   translations of some or all Invariant Sections in addition to the
   original versions of these Invariant Sections. You may include a
   translation of this License provided that you also include the
   original English version of this License. In case of a disagreement
   between the translation and the original English version of this
   License, the original English version will prevail.
     _________________________________________________________________

9. TERMINATION

   You may not copy, modify, sublicense, or distribute the Document
   except as expressly provided for under this License. Any other attempt
   to copy, modify, sublicense or distribute the Document is void, and
   will automatically terminate your rights under this License. However,
   parties who have received copies, or rights, from you under this
   License will not have their licenses terminated so long as such
   parties remain in full compliance.
     _________________________________________________________________

10. FUTURE REVISIONS OF THIS LICENSE

   The Free Software Foundation may publish new, revised versions of the
   GNU Free Documentation License from time to time. Such new versions
   will be similar in spirit to the present version, but may differ in
   detail to address new problems or concerns. See
   http://www.gnu.org/copyleft/ .

   Each version of the License is given a distinguishing version number.
   If the Document specifies that a particular numbered version of this
   License "or any later version" applies to it, you have the option of
   following the terms and conditions either of that specified version or
   of any later version that has been published (not as a draft) by the
   Free Software Foundation. If the Document does not specify a version
   number of this License, you may choose any version ever published (not
   as a draft) by the Free Software Foundation.
     _________________________________________________________________

How to use this License for your documents

   To use this License in a document you have written, include a copy of
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     Copyright (c) YEAR YOUR NAME. Permission is granted to copy,
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     Free Documentation License, Version 1.1 or any later version
     published by the Free Software Foundation; with the Invariant
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Glossary

0-9, high ascii

   .htaccess
          Apache web server, and other NCSA-compliant web servers,
          observe the convention of using files in directories called
          .htaccess to restrict access to certain files. In Bugzilla,
          they are used to keep secret files which would otherwise
          compromise your installation - e.g. the localconfig file
          contains the password to your database. curious.

A

   Apache
          In this context, Apache is the web server most commonly used
          for serving up Bugzilla pages. Contrary to popular belief, the
          apache web server has nothing to do with the ancient and noble
          Native American tribe, but instead derived its name from the
          fact that it was "a patchy" version of the original NCSA
          world-wide-web server.

          Useful Directives when configuring Bugzilla

        AddHandler
                Tell Apache that it's OK to run CGI scripts.

        AllowOverride, Options
                These directives are used to tell Apache many things
                about the directory they apply to. For Bugzilla's
                purposes, we need them to allow script execution and
                .htaccess overrides.

        DirectoryIndex
                Used to tell Apache what files are indexes. If you can
                not add index.cgi to the list of valid files, you'll need
                to set $index_html to 1 in localconfig so ./checksetup.pl
                will create an index.html that redirects to index.cgi.

        ScriptInterpreterSource
                Used when running Apache on windows so the shebang line
                doesn't have to be changed in every Bugzilla script.

B

   Bug
          A "bug" in Bugzilla refers to an issue entered into the
          database which has an associated number, assignments, comments,
          etc. Some also refer to a "tickets" or "issues"; in the context
          of Bugzilla, they are synonymous.

   Bug Number
          Each Bugzilla bug is assigned a number that uniquely identifies
          that bug. The bug associated with a bug number can be pulled up
          via a query, or easily from the very front page by typing the
          number in the "Find" box.

   Bugzilla
          Bugzilla is the world-leading free software bug tracking
          system.

C

   Common Gateway Interface (CGI)
          CGI is an acronym for Common Gateway Interface. This is a
          standard for interfacing an external application with a web
          server. Bugzilla is an example of a CGI application.

   Component
          A Component is a subsection of a Product. It should be a narrow
          category, tailored to your organization. All Products must
          contain at least one Component (and, as a matter of fact,
          creating a Product with no Components will create an error in
          Bugzilla).

   CPAN 
          CPAN stands for the "Comprehensive Perl Archive Network". CPAN
          maintains a large number of extremely useful Perl modules -
          encapsulated chunks of code for performing a particular task.

D

   daemon
          A daemon is a computer program which runs in the background. In
          general, most daemons are started at boot time via System V
          init scripts, or through RC scripts on BSD-based systems.
          mysqld, the MySQL server, and apache, a web server, are
          generally run as daemons.

G

   Groups
          The word "Groups" has a very special meaning to Bugzilla.
          Bugzilla's main security mechanism comes by placing users in
          groups, and assigning those groups certain privileges to view
          bugs in particular Products in the Bugzilla database.

M

   Message Transport Agent (MTA)
          A Message Transport Agent is used to control the flow of email
          on a system. Many unix based systems use sendmail which is what
          Bugzilla expects to find by default at /usr/sbin/sendmail. Many
          other MTA's will work, but they all require that the
          sendmailnow param be set to on.

   MySQL
          MySQL is currently the required RDBMS for Bugzilla. MySQL can
          be downloaded from http://www.mysql.com. While you should
          familiarize yourself with all of the documentation, some high
          points are:

          + MySQL Privilege System - Much more detailed information about
            the suggestions in Section 5.6.2.

P

   Product
          A Product is a broad category of types of bugs, normally
          representing a single piece of software or entity. In general,
          there are several Components to a Product. A Product may define
          a group (used for security) for all bugs entered into its
          Components.

   Perl
          First written by Larry Wall, Perl is a remarkable program
          language. It has the benefits of the flexibility of an
          interpreted scripting language (such as shell script), combined
          with the speed and power of a compiled language, such as C.
          Bugzilla is maintained in Perl.

Q

   QA
          "QA", "Q/A", and "Q.A." are short for "Quality Assurance". In
          most large software development organizations, there is a team
          devoted to ensuring the product meets minimum standards before
          shipping. This team will also generally want to track the
          progress of bugs over their life cycle, thus the need for the
          "QA Contact" field in a bug.

R

   Relational DataBase Managment System (RDBMS)
          A relational database management system is a database system
          that stores information in tables that are related to each
          other.

S

   SGML 
          SGML stands for "Standard Generalized Markup Language". Created
          in the 1980's to provide an extensible means to maintain
          documentation based upon content instead of presentation, SGML
          has withstood the test of time as a robust, powerful language.
          XML is the "baby brother" of SGML; any valid XML document it,
          by definition, a valid SGML document. The document you are
          reading is written and maintained in SGML, and is also valid
          XML if you modify the Document Type Definition.

T

   Target Milestone
          Target Milestones are Product goals. They are configurable on a
          per-Product basis. Most software development houses have a
          concept of "milestones" where the people funding a project
          expect certain functionality on certain dates. Bugzilla
          facilitates meeting these milestones by giving you the ability
          to declare by which milestone a bug will be fixed, or an
          enhancement will be implemented.

   Tool Command Language (TCL)
          TCL is an open source scripting language available for Windows,
          Macintosh, and Unix based systems. Bugzilla 1.0 was written in
          TCL but never released. The first release of Bugzilla was 2.0,
          which was when it was ported to perl.

Z

   Zarro Boogs Found
          This is just a goofy way of saying that there were no bugs
          found matching your query. When asked to explain this message,
          Terry had the following to say:



   I've been asked to explain this ... way back when, when Netscape
   released version 4.0 of its browser, we had a release party.
   Naturally, there had been a big push to try and fix every known bug
   before the release. Naturally, that hadn't actually happened. (This is
   not unique to Netscape or to 4.0; the same thing has happened with
   every software project I've ever seen.) Anyway, at the release party,
   T-shirts were handed out that said something like "Netscape 4.0: Zarro
   Boogs". Just like the software, the T-shirt had no known bugs. Uh-huh.
   So, when you query for a list of bugs, and it gets no results, you can
   think of this as a friendly reminder. Of *course* there are bugs
   matching your query, they just aren't in the bugsystem yet...

          --Terry Weissman
