# Authentication Error

Access Denied - Your SessionID could not be validated in the database

- Verify the correct username and password.
- Check your browser supports cookies and enable in the browser settings
- Check that two sessions of your account are not active - only one user per login is accepted

If you are still unsuccessful accessing your account

- Use the Password Retrieval Utility to remember lost passwords
- Contact the Administrator $this->admin_email for assistance
- Create a new account