# Support

### From CGSecurity

english version deutsche Version versión español version française

Feel free to request support or additional features.
But as development and support are very time consuming, even if not required,
donations are welcome.

## TestDisk support

If you need support for TestDisk,

- run `testdisk_win.exe` or `testdisk`,
- choose 'Create a new log file',
- select your hard disk,
- select the partition type,
- choose Analyse, Quich Search and next Deeper Search (Proceed and Search! for version 6.8 and older versions)
- for each partition, use 'p' to list the files,
- at the end, choose Quit,

Send to grenier@cgsecurity.org

- the testdisk.log file,
- a brief explanation about the problem and
- some information (size, label, filesystem type) about your previous partitions.

By default, file name extensions for known file types are hidden by Windows explorer, modify this setting if you have difficulties to locate the testdisk.log file.

## PhotoRec support

If PhotoRec doesn't recover certain type of file, please send to grenier@cgsecurity.org

- some file samples that PhotoRec doesn't recognised yet or
- some unmodified pictures taken with your digital camera and the exact model.

Category: Data Recovery

##### Data Recovery

- TestDisk
- PhotoRec
- download