# Common Problems with PgAccess

## Connection failure

One of the most common initial problems is the message:

`Error connecting database
Connection to database failed
connectDB() failed: Is the
postmaster running and
accepting TCP/IP (with -i)
connections at 'localhost' on
port '5432'?`

This usually occurs because the "postmaster" (the postgreSQL backend) was not started with the `-i` option. Usually just adding `-i` to the command line that starts the postmaster and restarting will fix this.

If you have installed the prewritten script to start postgreSQL automatically, this option is (currently) commented out:

`# PGOPTS="-i"`

just remove the hash and space and comment out the "blank" option above:

`PGOPTS=""`

## User not defined

Initially, postgreSQL only has one user, `postgres`, and any other user who starts up PgAccess will get the message:

`Error connecting database
Connection to database failed
FATAL 1: SetUserId: user
'jim' is not in 'pg_shadow'`

See User Administration in the PgAccess tutorial for a description of how to create users.

## libpgtcl not found

PgAccess requires a library of functions named `libpgtcl`. This should be available with the postgreSQL distribution, and is usually placed in the correct location when installing postgreSQL. First check that there is a file named `libpgtcl.so` (perhaps with a number appended - or `libpgtcl.dll` on Windows systems) on your system. If not, you will have to download and perhaps compile this library.

`ftp://ftp.flex.ro/pub/pgaccess`

is one place that you can download precompiled libpgtcl libraries for PgAccess.

## Locale specific characters

This problem occurs with some special characters used in different countries because PgAccess did not use fonts with `-ISO8859-1' encoding.

One solution was proposed by H.P.Heidinger ( hph@hphbbs.ruhr.de) and is very simple.

If you look in the file pgaccess.tcl, you will find the fonts declared in this manner:

`$ grep -e '-font' -i pgaccess.tcl
-font -Adobe-Helvetica-Medium-R-Normal--*-120-*-*-*-*-*-* \
...`

The font declarations should be altered to:

`-font -Adobe-Helvetica-Medium-R-Normal-*-*-120-*-*-*-*-iso8859-1
...`

That is, inserting an asterisk between the first pair of hyphens, and changing the final two asterisks to `iso8859` and `1` respectively.

You can alter the source code by running the following script :

`#!/bin/sh
cp pgaccess.tcl pgaccess.tcl-org
cat pgaccess.tcl |\
sed -e's/\-\*\-\*\ /\-iso8859\-1\ /g' |\
sed -e's/\-\*\-\*\}/\-iso8859\-1}/g' |\
sed -e's/\-\*\-\*\]/\-iso8859\-1]/g' |\
sed -e's/\-\*\-\*$/\-iso8859\-1/g' |\
sed -e's/\-Clean\-/\-Fixed\-/g' |\
sed -e's/clean/fixed/g' >pgaccess.iso
mv pgaccess.iso pgaccess.tcl
chmod +x pgaccess.tcl`

The final version of PgAccess (1.0) will let the user decide what fonts will be used through a "preferences" dialog window.

## Problem with PostgreSQL 6.3.x

PgAccess 0.93 and later may have problems working with PostgreSQL 6.3.x. Changes in libpgtcl have been made to remove these, but if you are using PostgreSQL 6.3.x, this patch will allow you to get around the problems.

In the procedure `wpg_exec` change the following line:

`set pgsql(errmsg) [pg_result $pgsql(res) -error]`

to this:

`set pgsql(errmsg) "NO ERROR INFORMATION SUPPLIED"`

and the program will work. The only disadvantage is that with some error conditions, you will not get the appropriate error message from libpgtcl.

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