Balsa User's Guide
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# It's not Working!!!

This is a FAQ for when `Balsa` appears to lock up, or other things that you think should be happening aren't. If you can't figure out how to do something but `Balsa` lets you do it, that's a bug. Report it.

- I want one of the main folders to be IMAP

- `Balsa`'s frozen!

- I thought I deleted that message!

- What's that window that flashed on the screen?

- The address book doesn't import my addresses.

## I want a basic mailbox to use IMAP

See this section.

## `Balsa`'s frozen!

Odds are it isn't. Watch out for:

- If you don't have threading, `Balsa` will stop responding when it sends and receives email. Use threading, if possible.

- `Balsa` is downloading a new message or closing a large mailbox. This could take a while, especially when this file is accessed via NFS.

- A dialog box is being displayed but it is obscured by another one. This seems to happen under Sawfish. Try moving the windows around and see if there's a hidden dialog somewhere.

## I thought I deleted that message!

There are some problems with libmutt and deleting messages. We believe them to be solved now, but they may be lingering. Known causes of messages seeming to be deleted but not really are:

- Mail arrives in the folder before the deletion is committed. This is believed to be solved.

- Many messages were deleted and the folder was closed and reopened quickly. This is also believed to be solved.

## What's that window that flashed on the screen?

Were you checking your mail? Probably. This is the window that displays progress for retrieving POP3 mail. If you don't have any POP3 accounts, it will still appear -- but it'll disappear almost instantly. You can disable displaying this window in preferences.

## The address book doesn't import my addresses.

Balsa attempts to open the file `~/.gnome/GnomeCard.gcrd`. If you're not using this file, you may need to create a symlink so that Balsa can open it.

There have been slight changes in `GnomeCard`'s file format between its various versions. `Balsa` is known to work with at least `GnomeCard` version 1.0.10 and probably most other releases.

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