Managing Messages [ Help Index ]

How much mail can I get/store on @Mail WebMail?

To locate the storage limit of your account, click the start-page on the WebMail interface for a quota summary of your account

Does mail in my Trash folder count toward my storage limit?

Yes. Messages in your trash folder count toward your storage limit. To permanently remove the contents from the trash folder, click on the "Empty Trash" icon located at the bottom of mail listing pane on the "Read Message" page. You will then be asked if you are sure if you want to delete all the messages. Click "Yes" to delete or "No" to return to the previous page.

NOTE: Once messages are emptied from the trash folder they will be permanently deleted and cannot be retrieved.

How do I know when I am reaching my email storage quota?

@Mail WebMail will display your quota usage in the Start Page. When you have over 90% of storage capacity usage, you should consider removing some email or getting more storage

How do I empty my trash?

To permanently remove the contents from the trash folder, click on the "Empty Trash" icon located at the bottom of mail listing pane on the "Read Message" page. You will then be asked if you are sure if you want to delete all the messages. Click "Yes" to delete or "No" to return to the previous page.

NOTE: Once messages are emptied from the trash folder they will be permanently deleted and cannot be retrieved.

How do I create a new folder?

To help with organization you can create as many folders as you like. To create a folder you have to:

1. Go to the "Create a New Folder" section in the "Folder Manager" page.
2. Enter a folder name.
3. Click the "Create Folder" button.

How do I rename a folder?

Right-click the selected mailbox on the folder-window:

- You can then type a new folder-name here;
- Hit the return key to submit changes

How do I transfer messages to one of my folders?

To transfer a message to one of your folders you have to:

- Open the folder that contains the message to be transferred.
- For the message you would like to transfer, tick the box to the left of the message. More than one message can be selected at a time.
- Select the destination folder.
- Click the "Move" button.

The message(s) will be transferred.

(NOTE: Messages cannot be transferred into your Inbox and all External POP3 account folders. You do not need to transfer messages to your trash folder; you can just select the box to the left of the message and click the "Delete" button. )

How can I view the contents of the folder?

To view the contents of the folder, click on the folder that you would like to open.

How can I delete a folder?

In order to delete a folder you first have to delete all the messages inside (only empty folders can be deleted). To delete the folder you have to:

- Click the "Folder Manager" on the main menu.
- Select the folder that you would like to delete and click the "Delete" link located at the right hand side of the listing.

The folder will be deleted.
NOTE: You cannot delete the permanent folders in your account. The permanent folders are the Inbox, Sent, Drafts and Trash folders.