$(cpicName) Help Technical Support - Frequently Asked Questions

- How can I upgrade? Where can I get the latest version?
- How can I tell what version I have?
- How do I uninstall it completely?
- I'm having a problem with , how can I get help?
- What are Windows File Associations?
- I installed and the trial period expired immediately. Why?
- How do I convert a graphics file?
- What are "Offline Volumes", and how can I delete them?
- I downloaded a file from the internet, why won't view it?
- How dow I view a MIME type that shows raw data?
- How do I install ABC (Advanced Batch Conversion)?

Q: How can I upgrade? Where can I get the latest version?

> A: You can also get the latest version from the Download page at .
> To upgrade within the first year after registration, simply install a new (trial version) over your existing registered copy of , and your registration will be automatically enabled for the new version.
> To upgrade to a version which was released more than one year after your time of registration, contact Photodex at (512) 406-3020 for an upgrade password.

Q: How can I tell what version I have?

> A: Choose the "About " option in the "Help" menu. The version and build number are listed at the bottom of this dialogue.
> However, as long as you're here, you're using version build .

Q: I tried , and do not want to buy a license at this time. How do I uninstall it completely?

> A: For Windows 95 users, there is an uninstall feature listed in the program group on your start button. For other platforms, delete everything in the installation directory (usually C:\Program Files\), including all sub directories. does not require any .INI files or hidden files which can clutter up your machine or waste space on your hard disk. To remove file associations, see below.

Q: I'm having a problem with , how can I get help?

> A: Start with our online troubleshooting guide. Here you will find solutions to the most common problems. I you need further assistance, contact technical support.

Q: What are Windows File Associations?

> A: File associations are a way to connect a viewer with a type of file under Windows. If you choose to associate a file type with , it will tell Windows to run whenever you double click on the file in the Windows 95 Explorer or the Windows 3.1 File Manager.

Q: I installed and the trial period expired immediately. What should I do?

> A: Your system date's year may be set incorrectly. Make sure your system date is set correctly. Take special care to check the year, which is often set to 2096 rather than 1996. Contact Photodex for a temporary trial password.

Q: How do I convert a graphics file?

> A: Use the following steps:
> 1. View the original file.
> 2. Move the mouse to the top of the screen
> 3. Select the "Save As" option from the "File" menu
> 4. Select the desired output format at the lower left of the "Save As" dialogue
> 5. Click "OK"

Q: What are "Offline Volumes", and how can I delete them?

> A: Offline volumes are disks that has seen, but that are no longer accessible by your system. They are usually floppies, CD-ROM discs, ZIP disks, and network drives.
> You can remove Offline Volumes by selecting the root offline volume entry in the path list and using the "Remove Path" option from the "File" menu.

Q: I downloaded a file from the internet, and won't view it. How can I view it?

> A: The file is either an encoded file, or is not a proper image format. If the file is encoded, you should be able to Uudecode the file (see below) and then view it. If you cannot Uudecode the file, then the file is most likely a format which is not correct or unsupported. These files are very rare, and occur most frequently on the internet.

Q: When I view a file, it comes up as text, with a huge block of data which looks like gibberish. Above the block of data, there is usually a line which says "BEGIN" or "MIME".

> A: This is an encoded file which needs to be decoded. You can UUDecode the file by selecting it in the File List and choosing the "UUDecode" option in the "Utilities" menu.

Q: How do I install ABC (Advanced Batch Conversion)?

> A: After you purchase the optional ABC module for , you are sent a password. To install ABC, simply enter that password on the registration screen (the same screen that you entered your password on). After the program accepts your password, you will find Advanced Batch Conversion listed under 'Batch Conversions' in the 'Utility' menu.