$(cpicName) Help - Registering Your Passwords If you encounter problems entering your password, such as receiving an 'Invalid Password' message, check the FAQs below for common problems. These questions and solutions will apply to all Photodex products using passwords, including , ABC and DataSAFE.

This page assumes that you are familiar with the process of entering a password. If you are having trouble finding the registration window or getting started, please see Registering Your Password.

- My password won't work with the new version!
- Is your name spelled correctly?
- Does the phone number match your password confirmation?
- Are passwords case sensitive?
- What about spaces, dashes, and parenthesis?
- I copied and pasted, but why won't it work?
- My password disappears after I enter it, why?
- Everything is correct, but I still get 'Invalid Password.'
Common Password Problems Q: Why won't my old password work anymore?

> A: As explained in the information you received when you registered, users are entitled to free upgrades for one year. If you registered more than one year ago and have just installed an upgraded version of , your password will not work. For information on upgrading after the free upgrade period, see our Registered User Upgrades page.

Q: Is your name spelled correctly?

> A: For your password to work, your name must be spelled EXACTLY as it was given to us when you registered your software. Be sure include your middle initial if you gave us one. For example, if you registered the software to John A. Smith, be sure to enter that exactly. If you enter John Smith, your password WILL NOT WORK. If you're not sure how you gave your name to us, check the confirmation that was e-mailed, mailed, or faxed to you when you registered.

Q: Does the phone number match your password confirmation?

> A: Much like the name, your telephone number must be EXACTLY as you gave it us. Be sure to include the area code, and country code if outside the US. If you're not sure how you gave your phone number to us, check the confirmation that was e-mailed, mailed, or faxed to you when you registered.

Q: Are passwords case sensitive?

> A: No. Upper and lower case does NOT matter on passwords or names.

Q: What about spaces, dashes, and parenthesis?

> A: Spaces, dashes and parenthesis do not matter in your password or name. To be safe, however, you should enter the information exactly as it appears in your confirmation email.

Q: I copied and pasted, but why won't it work?

> A: If you used copy and paste to fill out the registration window from your confirmation e-mail, and it still doesn't work, try typing the information in.

Q: My password disappears after I enter it, why?

> A: This is normal. If you receive the 'Your password has been accepted' response, then your registration is successful. After a successful registration, the password is deleted from the system. This is for your protection. It prevents anyone with access to your system from copying your password. Your name and telephone number, however, should still appear in their respective boxes on the registration window.

Q: Everything is correct, but I still get 'Invalid Password.'

> A: If you are certain that your name, telephone and password are EXACT, and you still receive an 'Invalid Password' message, check the date on your computer. It must be correct.

If you try these, and your password still comes up invalid, please contact Photodex Support for assistance.
Related Topics:
- Purchasing
- Entering Your Password