# Inbound Email

Use this option to view and create Group mail accounts. Group mail accounts are used to share emails with multiple users.

This page displays the following information:

- Case Macro. Set a macro to link an email with a specific case number. When users send an email from the detail page of a case, the case number appears as the subject line of the email. To customize the subject line, you can replace "CASE" with any text of your choice.
- Save Raw Source. To preserve the raw email source for imported emails in the database without stripping any of the specified tags, select Yes for the Save Raw Source option.
- Number of Auto Responses. Enter the number of auto-responses to send to a specific email address within a period of 24 hours.
- A list of existing Group mail accounts.
  - To view the details of a Group mail account, click its name in the list.
  - To delete a Group mail account, on the Detail page, click Delete.
  - To delete multiple mail accounts from the list, select them from the list and click Delete.
- A Mass Update panel to activate or inactivate multiple Group mail accounts. Select the mail accounts from the list, change their status in the Mass Update panel, and click Update.
- A Shortcuts menu that displays the following options:
  - All Mail Accounts. Click this option to navigate back to the Inbound Email home page from the detail page of a Group mail account.
  - Monitor New Mail Account. Click this option to create a new Group mail account.
  - Schedulers. Click this option to view scheduled jobs.