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support: n.

  After-sale handholding; something many software vendors promise but few deliver. To hackers, most support people are useless — because by the time a hacker calls support he or she will usually know the software and the relevant manuals better than the support people (sadly, this is not a joke or exaggeration). A hacker's idea of ‘support’ is a têete-à-têete with the software's designer.

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