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Troubleshooting

### Troubleshooting

## Log output

If you run into problems of any sort, the logged output may be useful. It appears in the console on Linux and in a file called out_client on Windows, which will be in your Syntensity home directory, intensityengine_client or .intensityengine_client under your operating system user's home directory - Users on Vista, or under Documents and Settings on XP (~ on Linux, etc).
You can also raise the amount of information that is logged. By default the logging level is WARNING, which just notifies of major issues. Changing the level to DEBUG will give a lot more information, and changing it to INFO will give much more (possibly creating a very large log file). The logging level is set in settings.cfg in your Syntensity home directory (whose location is described above).
To check that the logging level is set correctly, look at the log output. It should contain a line line this:
<<< Setting logging level to DEBUG >>>
It is recommended to try with DEBUG, then if that isn't informative enough, to try with INFO, which as mentioned above will output a lot of data.

## Bug reports

When filing bug reports, please try to:

- Provide the output when running under DEBUG.
- Provide backtraces (that is, run the program in the debugger, and get a stack trace from the crash), preferably when compiled without optimizations (without -O1 or /O2 in src/SConstruct).

Updated on Oct 28, 2009 by Alon Zakai (Version 6)