# --
# Kernel/Output/HTML/Standard/AgentTicketCustomerMessage.dtl - provides HTML form for customer message
# Copyright (C) 2001-2005 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: AgentTicketCustomerMessage.dtl,v 1.3 2005/06/15 03:51:34 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose()
{
    if (document.compose.Subject.value == "") {
        alert('$Text{"A message should have a subject!"}');
        document.compose.Subject.focus();
        return false;
    }
    else if (document.compose.Body.value == "") {
        alert('$Text{"A message should have a body!"}');
        document.compose.Body.focus();
        return false;
    }
    else {
        return true;
    }
}
//-->
</script>

<script language="JavaScript" type="text/javascript">
<!--
function SpellCheckSubmit()
{
    document.spelling.Body.value = document.compose.Body.value;
    window.open('', 'spelling', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=700,height=550,left=100,top=100');
    document.spelling.submit()
}
// -->
</script>

<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
  <td class="mainhead">
    $Env{"Box0"}$Text{"Follow up"}: $Data{"TicketNumber"}$Env{"Box1"}
  </td>
</tr>
<tr>
  <td class="mainbody">

  <br>

  <table border="0" width="700" align="center" cellspacing="0" cellpadding="4">
  <tr>
    <td colspan="2" class="contenthead">$Text{"Options"}</td>
  </tr>
  <tr>
  <td class="contentbody">


    <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
    <input type="hidden" name="Action" value="$Env{"Action"}">
    <input type="hidden" name="Subaction" value="Store">
    <input type="hidden" name="TicketID" value="$Data{"TicketID"}">
    <input type="hidden" name="FormID" value="$Data{"FormID"}">
      <table border="0" width="100%">
      <tr>
        <td width="15%" class="contentkey">$Text{"Subject"}:</td>
        <td width="85%" class="contentvalue"><input type="text" name="Subject" value="" size="70"></td>
      </tr>
      <tr>
        <td class="contentkey">$Text{"Options"}:</td>
        <td class="contentvalue">
<!-- dtl:block:SpellCheck -->
           $Env{"Box0"}<a href="" onclick="SpellCheckSubmit(); return false;" onmouseover="window.status='$Text{"Spell Check"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}spell.png">$Text{"Spell Check"}</a>$Env{"Box1"}
<!-- dtl:block:SpellCheck -->
           $Env{"Box0"}<a href="#attachment" onmouseover="window.status='$Text{"Attachments"}'; return true;" onmouseout="window.status='';"><img border="0" src="$Env{"Images"}attach.png">$Text{"Attachments"}</a>$Env{"Box1"}
        </td>
      </tr>
      <tr>
        <td class="contentkey">$Text{"Text"}:</td>
        <td class="contentvalue"><textarea name="Body" rows="15" cols="60" wrap="$Env{"BrowserWrap"}"></textarea>
        </td>
      </tr>
      <tr>
        <td class="contentkey">$Text{"Attachment"}:</td>
        <td class="contentvalue"><input name="file_upload" type="file" size="40" class="fixed">&nbsp;<a name="attachment"></td>
      </tr>
# should the customer user change the ticket state!
<dtl if ($Config{"CustomerPanelNextComposeState"} ne "0") { $Data{"NextStateString"} = "<tr><td class="contentkey">$Text{"Next state"}:</td><td class="contentvalue"> $Data{"NextStatesStrg"}</td></tr>"; }>
  $Data{"NextStateString"}
#
      </table>
    <br>
    <input class="button" accesskey="g" type="submit" value="$Text{"submit"}" onclick="return submit_compose();">
    </form>

      </td>
    </tr>
    </table>

    <br>

    <form action="$Env{"CGIHandle"}" method="post" name="spelling" target="spelling">
      <input type="hidden" name="Action" value="AgentSpelling">
      <input type="hidden" name="Body" value="">
      <input type="hidden" name="spell_lang" value="">
    </form>

  </td>
</tr>
</table>
<!-- end form -->
