# --
# Kernel/Modules/AgentTicketPlain.pm - to get a plain view
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketPlain.pm,v 1.5 2007/01/01 23:18:15 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

package Kernel::Modules::AgentTicketPlain;

use strict;

use vars qw($VERSION);
$VERSION = '$Revision: 1.5 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;

sub new {
    my $Type = shift;
    my %Param = @_;

    # allocate new hash for object
    my $Self = {};
    bless ($Self, $Type);

    foreach (keys %Param) {
        $Self->{$_} = $Param{$_};
    }

    # check needed Opjects
    foreach (qw(ParamObject DBObject TicketObject LayoutObject LogObject ConfigObject UserObject)) {
        if (!$Self->{$_}) {
            $Self->{LayoutObject}->FatalError(Message => "Got no $_!");
        }
    }

    $Self->{ArticleID} = $Self->{ParamObject}->GetParam(Param => 'ArticleID');

    return $Self;
}

sub Run {
    my $Self = shift;
    my %Param = @_;

    # check needed stuff
    if (!$Self->{ArticleID}) {
        return $Self->{LayoutObject}->ErrorScreen(
            Message => "No ArticleID!",
            Comment => 'Please contact your admin'
        );
    }
    # check permissions
    if (!$Self->{TicketObject}->Permission(
        Type => 'ro',
        TicketID => $Self->{TicketID},
        UserID => $Self->{UserID})) {
        # error screen, don't show ticket
        return $Self->{LayoutObject}->NoPermission(WithHeader => 'yes');
    }

    my %Article = $Self->{TicketObject}->ArticleGet(ArticleID => $Self->{ArticleID});
    my $Text = $Self->{TicketObject}->ArticlePlain(ArticleID => $Self->{ArticleID});
    if ($Text) {
        if ($Self->{Subaction} eq 'Download') {
            # return new page
            return $Self->{LayoutObject}->Attachment(
                Filename => "Ticket-$Article{TicketNumber}-TicketID-$Self->{TicketID}-ArticleID-$Self->{ArticleID}.eml",
                ContentType => 'text/plain',
                Content => $Text,
                Type => 'attachment',
            );
        }
        else {
            # Ascii2Html
            $Text = $Self->{LayoutObject}->Ascii2Html(
                Text => $Text,
                HTMLResultMode => 1,
            );
            # do some highlightings
            $Text =~ s/^((From|To|Cc|Bcc|Subject|Reply-To|Organization|X-Company):.*)/<font color=\"red\">$1<\/font>/gmi;
            $Text =~ s/^(Date:.*)/<FONT COLOR=777777>$1<\/font>/m;
            $Text =~ s/^((X-Mailer|User-Agent|X-OS):.*(Mozilla|Win?|Outlook|Microsoft|Internet Mail Service).*)/<blink>$1<\/blink>/gmi;
            $Text =~ s/(^|^<blink>)((X-Mailer|User-Agent|X-OS|X-Operating-System):.*)/<font color=\"blue\">$1$2<\/font>/gmi;
            $Text =~ s/^((Resent-.*):.*)/<font color=\"green\">$1<\/font>/gmi;
            $Text =~ s/^(From .*)/<font color=\"gray\">$1<\/font>/gm;
            $Text =~ s/^(X-OTRS.*)/<font color=\"#99BBDD\">$1<\/font>/gmi;

            my $Output = $Self->{LayoutObject}->Header(Value => "$Article{TicketNumber} / $Self->{TicketID} / $Self->{ArticleID}");
            $Output .= $Self->{LayoutObject}->NavigationBar();
            $Output .= $Self->{LayoutObject}->Output(
                TemplateFile => 'AgentTicketPlain',
                Data => {
                    Text => $Text,
                    %Article,
                    TicketID => $Self->{TicketID},
                    ArticleID => $Self->{ArticleID},
                }
            );
            $Output .= $Self->{LayoutObject}->Footer();
            return $Output;
        }
    }
    else {
        return $Self->{LayoutObject}->ErrorScreen(
            Message => "Can't read plain article! Maybe there is no plain email in backend! Read BackendMessage.",
            Comment => 'Please contact your admin!',
        );
    }
}

1;
