| # GeneWeb - Problems

Here are some frequently encountered problems with "gwd":

You launched the GeneWeb daemon "gwd" and it answers normally as indicated in the chapter "How to start with GeneWeb", section "Command gwd".

Then...

### Message "socket failed"

Under Windows, if this message appears in the interactive window, and you cannot connect with your navigator to the specified address, maybe the internet protocol (TCP/IP) is not installed in your computer.

In this case, install it. It is in the "configuration panel", icon "network".

Restart "gwd" afterwards and try again.

### Attempt to connect to the network

- When you enter the address in your navigator, e.g.:

           http://localhost:2317/smith

  The navigator answers that you have to connect to the network, and that it cannot work off line.

  This problem happens with some versions of Internet Explorer.

- Maybe depending on the navigator version, we received from GeneWeb users (thank you) the following solutions:

  - Under Internet Explorer, select the menu "Display", "Internet options". Then, in menu "Connection", active "do not use proxy for local addresses".

  - [Version 3.02] Under Internet Explorer, select the menu "Display", "Options", "Connection". Then go to "Proxyserver" and select "Setup", add under "Exceptions" and "Proxyserver not to be used for addresses beginning with" the addresses given when you start gwd.exe. For example (note the semicolons between names):

             127.0.0.1;localhost;computer

  If it does not work better, we suggest you to use another navigator, e.g. Netscape (which is free).

### Cannot access file "start.txt"

- Another frequent problem is the message: "Cannot access file start.txt".

- If you use GeneWeb under Windows, maybe you uncompressed the archive with "pkunzip". It is important to do it with the options "-e -d":

           pkunzip -e -d geneweb.zip

  If you did not uncompressed it like this, do it again with the good options.

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