# Working with messages

On this page, you play and delete your messages or move them to other folders.

- New voicemail messages appear in your Inbox in bold font.

- After you listen to a new message, it displays in normal font.

In addition to the supplied Inbox, Saved, and Deleted folders, you can add personal folders.

For help accessing voicemail messages and features from a phone, print this quick reference guide.

## What do you want to do?

Play a message

Move a message to another folder

Edit the subject of a message

Delete a message

### Play a message

To play a message on this PC:

- Under the Voicemail Folders menu at the left of the page, click Inbox, Saved, Deleted, or Personal to access the messages in that folder.

- Click in the Play column for the message you want to play. The PC's default media player starts and the message plays.

Tip: The PC must be enabled for sound, with the speakers turned on or a headset plugged in, for the message to play.

### Move a message to another folder

To move a message from one folder to another:

- Under the Voicemail Folders menu at the left of the page, click Inbox, Saved, Deleted, or Personal to access the messages in that folder.

- Click to check the check box next to the message you want to move.

- In the Move to Folder drop-down list, select the destination folder for the message.

- Click Move.

The message moves to the selected folder.

Tip: You can create personal folders to help organize your messages.

Other options

### Edit the subject of a message

All messages have a subject of "Voice Message" by default. To help you identify and organize messages, you can change this subject to a more meaningful description. To edit the subject of a message:

- Under the Voicemail Folders menu at the left of the page, click Inbox, Saved, Deleted, or Personal to access the messages in that folder.

- Click in the Edit column of the message you want to edit.

- Change the subject text as needed.

- Click Save.

Other options

### Delete a message

To delete a message:

- Under the Voicemail Folders menu at the left of the page, click Inbox, Saved, or Personal to access the messages in that folder.

- Click to check the check box next to the message you want to delete.

- Click Delete.

The message moves from its current folder to the Deleted folder.

To permanently remove messages that are in the Deleted folder:

- Under the Voicemail Folders menu at the left of the page, click Deleted.

- Click to check the check box next to the message you want to permanently remove.

- Click Delete.

Alternatively, click Empty Folder in the Deleted folder to permanently remove all of the messages.

Other options