# Reporting an error or crash in Aptana [edit]

This page details what to do in case of a error or crash in Aptana

## JVM Terminated

When this happens, you'll get a rectangular dialog with a simple title of "JVM Terminated" and Aptana will disappear. This indicates Java itself has crashed, but it has left behind a log file of what occurred.

By default, the crash file should be in either the Aptana program directory, or in the system temp directory, most likely with an extension of *.hs. If you still cannot locate it, follow the directions here:

- Finding your Error Log
- On the Macintosh, the location is ~/Library/Logs/Java/*.crash.log or ~/Library/Logs/CrashReporter. It will have "java" in the title

You can also find some more troubleshooting ideas here:

- Troubleshooting System Crashes

Once you have located that file, make sure you submit it to ASAP so that we can fix the issue.

## Other Errors

If Aptana fails at startup with a dialog box, or behaves in an unexpected manner, it's highly likely that an error occurred and was written out to the log file. Please follow the directions here to find your log file:

- Accessing your Aptana log

And then add that as an attachment to a ASAP ticket, or snip out the relevant sections.

## Related Topics

- Tips and Tricks
- Reporting an Aptana bug or requesting a feature

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Category: AptanaHelp